Smith+Nephew
Pressure Injury Prevention Customer Success Specialist (Columbia / Charlotte)
Smith+Nephew, Charlotte, North Carolina, United States, 28245
Pressure Injury Prevention Customer Success Specialist (Columbia / Charlotte)
Smith+Nephew
role focused on driving adoption, optimization, and expansion of the LEAF technology platform. You will deliver clinical education, provide ongoing support, and ensure high utilization across assigned LEAF accounts. What will you be doing?
As a Pressure Injury Prevention Customer Success Specialist, you will be at the forefront of driving adoption, optimization, and expansion of the LEAF technology platform. Your role will be instrumental in delivering clinical education, ongoing support, and ensuring high utilization across your assigned LEAF accounts. You’ll lead initial customer training, plan and execute Go-Live events—including change management—and provide continuing education through initiatives like Turn Academy and monthly data reviews. You’ll serve as the front-line clinical support for high-value LEAF customers, collaborating with LEAF Sales Specialists (LSS), Clinical Resource Specialists (CRS), and Advanced Wound Care teams to onboard new accounts within assigned Integrated Delivery Networks (IDNs). Your ability to train and educate clinical staff on product features, best practices, and workflow integration will be key to embedding LEAF into daily operations. You’ll also troubleshoot issues and provide remote or on-site assistance to ensure a seamless user experience. In this role, you’ll develop partnerships with clinical teams, skin and pressure injury prevention teams, and quality departments. You’ll leverage LEAF’s suite of reports to deliver actionable insights, identify workflow enhancements, and support Quarterly Business Reviews with customer-level data that reinforces ROI. You’ll also identify opportunities to integrate LEAF into electronic health records (EHRs) and other healthcare technologies. Beyond support, you’ll help grow the business by identifying expansion opportunities within current accounts and qualifying new leads based on clinical insights and networking. You’ll contribute to strategic account planning with detailed feedback on user behavior, trends, and customer insights. Qualifications
Strong clinical foundation—ideally as a Registered Nurse Bachelor’s degree preferred At least three years of clinical experience Prior exposure to clinical technology platforms desirable Solid understanding of hospital turning and repositioning protocols Strong data analytics skills Comfort presenting, training, and communicating with diverse clinical teams Willingness to travel up to 50% across multiple regions Self-starter mindset with a passion for innovation, patient care, and improving clinical outcomes Collaborative and team-oriented approach What you’ll need to be successful
As described above in Qualifications and Responsibilities. Benefits and culture
Inclusion and Belonging: Committed to welcoming, celebrating, and thriving on inclusion and belonging. Learn about Employee Inclusion Groups on our website. Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement Work/Life Balance: Flexible personal/vacation time off, paid holidays, flex holidays, paid community service day Your Wellbeing: Medical, Dental, Vision, Health Savings Account (employer contributes $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Training: Hands-on, team-customized, mentorship Extra Perks: Discounts on fitness clubs, travel and more Equal Employment Opportunity
Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Stay connected by joining our Talent Community. We’re a community that supports and empowers our employees and patients every day. Explore our website to learn more about our mission, our team, and the opportunities we offer.
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Smith+Nephew
role focused on driving adoption, optimization, and expansion of the LEAF technology platform. You will deliver clinical education, provide ongoing support, and ensure high utilization across assigned LEAF accounts. What will you be doing?
As a Pressure Injury Prevention Customer Success Specialist, you will be at the forefront of driving adoption, optimization, and expansion of the LEAF technology platform. Your role will be instrumental in delivering clinical education, ongoing support, and ensuring high utilization across your assigned LEAF accounts. You’ll lead initial customer training, plan and execute Go-Live events—including change management—and provide continuing education through initiatives like Turn Academy and monthly data reviews. You’ll serve as the front-line clinical support for high-value LEAF customers, collaborating with LEAF Sales Specialists (LSS), Clinical Resource Specialists (CRS), and Advanced Wound Care teams to onboard new accounts within assigned Integrated Delivery Networks (IDNs). Your ability to train and educate clinical staff on product features, best practices, and workflow integration will be key to embedding LEAF into daily operations. You’ll also troubleshoot issues and provide remote or on-site assistance to ensure a seamless user experience. In this role, you’ll develop partnerships with clinical teams, skin and pressure injury prevention teams, and quality departments. You’ll leverage LEAF’s suite of reports to deliver actionable insights, identify workflow enhancements, and support Quarterly Business Reviews with customer-level data that reinforces ROI. You’ll also identify opportunities to integrate LEAF into electronic health records (EHRs) and other healthcare technologies. Beyond support, you’ll help grow the business by identifying expansion opportunities within current accounts and qualifying new leads based on clinical insights and networking. You’ll contribute to strategic account planning with detailed feedback on user behavior, trends, and customer insights. Qualifications
Strong clinical foundation—ideally as a Registered Nurse Bachelor’s degree preferred At least three years of clinical experience Prior exposure to clinical technology platforms desirable Solid understanding of hospital turning and repositioning protocols Strong data analytics skills Comfort presenting, training, and communicating with diverse clinical teams Willingness to travel up to 50% across multiple regions Self-starter mindset with a passion for innovation, patient care, and improving clinical outcomes Collaborative and team-oriented approach What you’ll need to be successful
As described above in Qualifications and Responsibilities. Benefits and culture
Inclusion and Belonging: Committed to welcoming, celebrating, and thriving on inclusion and belonging. Learn about Employee Inclusion Groups on our website. Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement Work/Life Balance: Flexible personal/vacation time off, paid holidays, flex holidays, paid community service day Your Wellbeing: Medical, Dental, Vision, Health Savings Account (employer contributes $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Training: Hands-on, team-customized, mentorship Extra Perks: Discounts on fitness clubs, travel and more Equal Employment Opportunity
Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Stay connected by joining our Talent Community. We’re a community that supports and empowers our employees and patients every day. Explore our website to learn more about our mission, our team, and the opportunities we offer.
#J-18808-Ljbffr