Smith+Nephew
Pressure Injury Prevention Customer Success Specialist (Jacksonville)
Smith+Nephew, Jacksonville, Florida, United States, 32290
Overview
Pressure Injury Prevention Customer Success Specialist (Jacksonville) Location: Jacksonville, FL. Employment type: Full-time. Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. What will you be doing?
As a Pressure Injury Prevention Customer Success Specialist, you will be at the forefront of driving adoption, optimization, and expansion of the LEAF technology platform. Your role includes delivering clinical education, ongoing support, and ensuring high utilization across your assigned LEAF accounts. You’ll lead initial customer training, plan and execute Go-Live events—including change management—and provide continuing education through initiatives like Turn Academy and monthly data reviews. Serve as the front-line clinical support for high-value LEAF customers, collaborating with LEAF Sales Specialists (LSS), Clinical Resource Specialists (CRS), and Advanced Wound Care teams to onboard new accounts within assigned Integrated Delivery Networks (IDNs). Train and educate clinical staff on product features, best practices, and workflow integration to embed LEAF into daily operations. Troubleshoot issues and provide remote or on-site assistance to ensure a seamless user experience. Develop partnerships with clinical teams, skin and pressure injury prevention teams, and quality departments. Leverage LEAF’s reports to deliver actionable insights, identify workflow enhancements, and support Quarterly Business Reviews with customer-level data that reinforces ROI. Identify opportunities to integrate LEAF into electronic health records (EHRs) and other healthcare technologies. Identify expansion opportunities within current accounts and qualify new leads based on clinical insights and networking. Contribute to strategic account planning with detailed feedback on user behavior, trends, and customer insights. What will you need to be successful?
Strong clinical foundation—ideally as a Registered Nurse—with a bachelor’s degree preferred. At least three years of clinical experience; prior exposure to clinical technology platforms is highly desirable. Solid understanding of hospital turning and repositioning protocols to support workflow integration and drive utilization of the LEAF platform. Ability to analyze data and extract actionable insights; strong data analytics skills are essential. Confident presenting, training, and communicating with diverse clinical teams. Willingness to travel up to 50% as needed to support accounts across multiple regions. Self-starter mindset, passion for innovation, patient care, and improving clinical outcomes. Collaborative and team-oriented approach. Benefits and culture
Inclusion and Belonging — Committed to welcoming, celebrating and thriving on inclusion and belonging. Your Future — 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement Work/Life Balance — Flexible personal/vacation time off, paid holidays, flex holidays, paid community service day Your Wellbeing — Medical, Dental, Vision, Health Savings Account (Employer contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program Training — Hands-on, team-customized, mentorship Extra Perks — Discounts on fitness clubs, travel and more Equal employment opportunities are provided to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Stay connected by joining our Talent Community. Follow us on LinkedIn and check us out on Glassdoor for insights into You. Unlimited., life, culture, and benefits at S+N.
#J-18808-Ljbffr
Pressure Injury Prevention Customer Success Specialist (Jacksonville) Location: Jacksonville, FL. Employment type: Full-time. Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. What will you be doing?
As a Pressure Injury Prevention Customer Success Specialist, you will be at the forefront of driving adoption, optimization, and expansion of the LEAF technology platform. Your role includes delivering clinical education, ongoing support, and ensuring high utilization across your assigned LEAF accounts. You’ll lead initial customer training, plan and execute Go-Live events—including change management—and provide continuing education through initiatives like Turn Academy and monthly data reviews. Serve as the front-line clinical support for high-value LEAF customers, collaborating with LEAF Sales Specialists (LSS), Clinical Resource Specialists (CRS), and Advanced Wound Care teams to onboard new accounts within assigned Integrated Delivery Networks (IDNs). Train and educate clinical staff on product features, best practices, and workflow integration to embed LEAF into daily operations. Troubleshoot issues and provide remote or on-site assistance to ensure a seamless user experience. Develop partnerships with clinical teams, skin and pressure injury prevention teams, and quality departments. Leverage LEAF’s reports to deliver actionable insights, identify workflow enhancements, and support Quarterly Business Reviews with customer-level data that reinforces ROI. Identify opportunities to integrate LEAF into electronic health records (EHRs) and other healthcare technologies. Identify expansion opportunities within current accounts and qualify new leads based on clinical insights and networking. Contribute to strategic account planning with detailed feedback on user behavior, trends, and customer insights. What will you need to be successful?
Strong clinical foundation—ideally as a Registered Nurse—with a bachelor’s degree preferred. At least three years of clinical experience; prior exposure to clinical technology platforms is highly desirable. Solid understanding of hospital turning and repositioning protocols to support workflow integration and drive utilization of the LEAF platform. Ability to analyze data and extract actionable insights; strong data analytics skills are essential. Confident presenting, training, and communicating with diverse clinical teams. Willingness to travel up to 50% as needed to support accounts across multiple regions. Self-starter mindset, passion for innovation, patient care, and improving clinical outcomes. Collaborative and team-oriented approach. Benefits and culture
Inclusion and Belonging — Committed to welcoming, celebrating and thriving on inclusion and belonging. Your Future — 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement Work/Life Balance — Flexible personal/vacation time off, paid holidays, flex holidays, paid community service day Your Wellbeing — Medical, Dental, Vision, Health Savings Account (Employer contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program Training — Hands-on, team-customized, mentorship Extra Perks — Discounts on fitness clubs, travel and more Equal employment opportunities are provided to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Stay connected by joining our Talent Community. Follow us on LinkedIn and check us out on Glassdoor for insights into You. Unlimited., life, culture, and benefits at S+N.
#J-18808-Ljbffr