T-MOBILE USA, Inc.
Mobile Associate, Store-in-Store, Retail Sales
T-MOBILE USA, Inc., Independence, Missouri, United States, 64053
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees get a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through stock grants, an employee stock purchase plan, 401(k), and access to financial coaching. This is how we stay UNSTOPPABLE for our employees. Job Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, are obsessed with the connected world, and continuously evolve with technology innovations, customer needs, and the Retail experience. They excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and educating, demonstrating, and recommending solutions. They strive to exceed performance targets by doing things the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions. Leverages digital self-serve tools during customer interactions and onboarding. Identifies customer needs and uses solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommends wireless and onboarding solutions to help customers self-serve and use the T-Mobile app, deepening relationships and ensuring satisfaction. Completes training on the in-store experience, new skills, products, processes, systems, and resources. Reviews personal results, current promotions, and updates to stay customer-ready. Partners with nearby stores to onboard customers. Performs skills practice, knowledge sharing, store operations, and opening/closing procedures. May carry and secure keys and report any lost keys or assets to management. Maintains customer focus—engaging, friendly, and able to connect on a personal level, match customer pace, build rapport, trust, and loyalty. Proactively reaches out to potential customers to drive sales, follows up with customers, captures referrals, manages Be Back processes, and builds relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; retail environment preferred Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate who balances customer experience and performance goals. Team Building: Willingness to work with peers and store leaders, sharing best practices while serving customers. Retail Sales: Competitive drive and confidence to succeed in a fast-paced environment. Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel and Related
Travel Required: No DOT Regulated Position: No Safety Sensitive Position: No Compensation
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and training pay is eligible. After promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year (varies with performance and full-time status). All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant. Benefits, Growth and Equal Opportunity
Benefits include medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants and purchase plan; paid time off and holidays; parental and family leave; family building benefits; back-up care; childcare subsidies; tuition assistance; and various voluntary coverages. Discounts on mobile service, home internet, and other programs are available. To learn about benefits, visit www.t-mobilebenefits.com. Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions about employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability status, or any other protected status. Disability accommodations are available upon request via ApplicantAccommodation@t-mobile.com or 1-844-873-9500. This contact channel is for accommodations requests only.
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees get a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through stock grants, an employee stock purchase plan, 401(k), and access to financial coaching. This is how we stay UNSTOPPABLE for our employees. Job Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, are obsessed with the connected world, and continuously evolve with technology innovations, customer needs, and the Retail experience. They excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and educating, demonstrating, and recommending solutions. They strive to exceed performance targets by doing things the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions. Leverages digital self-serve tools during customer interactions and onboarding. Identifies customer needs and uses solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommends wireless and onboarding solutions to help customers self-serve and use the T-Mobile app, deepening relationships and ensuring satisfaction. Completes training on the in-store experience, new skills, products, processes, systems, and resources. Reviews personal results, current promotions, and updates to stay customer-ready. Partners with nearby stores to onboard customers. Performs skills practice, knowledge sharing, store operations, and opening/closing procedures. May carry and secure keys and report any lost keys or assets to management. Maintains customer focus—engaging, friendly, and able to connect on a personal level, match customer pace, build rapport, trust, and loyalty. Proactively reaches out to potential customers to drive sales, follows up with customers, captures referrals, manages Be Back processes, and builds relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; retail environment preferred Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate who balances customer experience and performance goals. Team Building: Willingness to work with peers and store leaders, sharing best practices while serving customers. Retail Sales: Competitive drive and confidence to succeed in a fast-paced environment. Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel and Related
Travel Required: No DOT Regulated Position: No Safety Sensitive Position: No Compensation
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and training pay is eligible. After promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year (varies with performance and full-time status). All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant. Benefits, Growth and Equal Opportunity
Benefits include medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants and purchase plan; paid time off and holidays; parental and family leave; family building benefits; back-up care; childcare subsidies; tuition assistance; and various voluntary coverages. Discounts on mobile service, home internet, and other programs are available. To learn about benefits, visit www.t-mobilebenefits.com. Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions about employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability status, or any other protected status. Disability accommodations are available upon request via ApplicantAccommodation@t-mobile.com or 1-844-873-9500. This contact channel is for accommodations requests only.
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