T-Mobile
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through annual stock grant, employee stock purchase plan, 401(k), and access to money coaches. That’s how we’re UNSTOPPABLE for our employees! Role Summary
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment where technology innovations, customer needs, and the Retail experience are continually evolving. They excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and educating, demonstrating, and recommending solutions. They strive to exceed performance targets by doing the right thing, excelling in sales, providing exceptional customer experiences, and meeting quality-of-sale metrics. Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions. Leverages digital self-serve tools during customer interactions and onboarding. Identifies customer needs and uses solution-based selling to demonstrate the value of T-Mobile products and services. Recommends wireless solutions and onboarding guidance to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction. Completes training on the in-store experience, new skills, products and processes, knowledge of systems and resources. Reviews personal results, current promotions, and updates to stay Customer Ready. Partners with nearby stores to onboard customers. Performs skills practice, knowledge sharing, store operations, and opening/closing procedures. May carry keys to kiosk cabinets, lock/secure assets, and report lost keys or assets to management. Customer-obsessed: friendly, engaging, and able to connect on a personal level. Builds rapport, trust, and loyalty with every interaction. Provides exceptional service and strives to exceed customer expectations. Proactively reaches out to potential customers to drive sales, follows up, captures referrals, manages Be Back processes, and builds relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience in a retail environment preferred. (Required) Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate who balances customer experience with performance goals. Team Building: Willingness to work with peers and leaders, learn and share best practices, while serving customers. Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required: No DOT Regulated
DOT Regulated Position: No Safety Sensitive Position: No Compensation
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and eligible for hourly training pay. After promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year, with actual incentives varying by performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant. Benefits
Our benefits exemplify the spirit of One Team, Together. Full- and part-time employees have access to the same benefits when eligible. Benefits include medical, dental, and vision insurance; flexible spending accounts; 401(k); employee stock grants and employee stock purchase plan; paid time off and holidays; parental and family leave; family-building benefits; backup care and childcare subsidies; tuition assistance and coaching; disability and life coverage; voluntary insurance options; mobile service and home internet discounts; and commuter/transit programs. For details, see the benefits information on the company site. Never stop growing. The Un-carrier emphasizes career growth through a flexible, non-traditional path. By applying, you are embracing our values and pursuing your career growth. T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions regarding employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other protected status. Discrimination or harassment based on these factors is not tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This channel is for accommodation requests only and not for general applications or inquiries.
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through annual stock grant, employee stock purchase plan, 401(k), and access to money coaches. That’s how we’re UNSTOPPABLE for our employees! Role Summary
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment where technology innovations, customer needs, and the Retail experience are continually evolving. They excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and educating, demonstrating, and recommending solutions. They strive to exceed performance targets by doing the right thing, excelling in sales, providing exceptional customer experiences, and meeting quality-of-sale metrics. Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions. Leverages digital self-serve tools during customer interactions and onboarding. Identifies customer needs and uses solution-based selling to demonstrate the value of T-Mobile products and services. Recommends wireless solutions and onboarding guidance to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction. Completes training on the in-store experience, new skills, products and processes, knowledge of systems and resources. Reviews personal results, current promotions, and updates to stay Customer Ready. Partners with nearby stores to onboard customers. Performs skills practice, knowledge sharing, store operations, and opening/closing procedures. May carry keys to kiosk cabinets, lock/secure assets, and report lost keys or assets to management. Customer-obsessed: friendly, engaging, and able to connect on a personal level. Builds rapport, trust, and loyalty with every interaction. Provides exceptional service and strives to exceed customer expectations. Proactively reaches out to potential customers to drive sales, follows up, captures referrals, manages Be Back processes, and builds relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience in a retail environment preferred. (Required) Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate who balances customer experience with performance goals. Team Building: Willingness to work with peers and leaders, learn and share best practices, while serving customers. Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required: No DOT Regulated
DOT Regulated Position: No Safety Sensitive Position: No Compensation
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and eligible for hourly training pay. After promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year, with actual incentives varying by performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant. Benefits
Our benefits exemplify the spirit of One Team, Together. Full- and part-time employees have access to the same benefits when eligible. Benefits include medical, dental, and vision insurance; flexible spending accounts; 401(k); employee stock grants and employee stock purchase plan; paid time off and holidays; parental and family leave; family-building benefits; backup care and childcare subsidies; tuition assistance and coaching; disability and life coverage; voluntary insurance options; mobile service and home internet discounts; and commuter/transit programs. For details, see the benefits information on the company site. Never stop growing. The Un-carrier emphasizes career growth through a flexible, non-traditional path. By applying, you are embracing our values and pursuing your career growth. T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions regarding employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other protected status. Discrimination or harassment based on these factors is not tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This channel is for accommodation requests only and not for general applications or inquiries.
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