Johns Manville
Overview
Join to apply for the
Account Specialist
role at
Johns Manville . Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy. We are a proud member of the Berkshire Hathaway family of companies, serving customers in more than 80 countries. We are committed to delivering positive and powerful experiences and to the growth and success of employees and customers. The position is base salary with eligible incentives; pay ranges and benefits are described in the posting.
Position Summary
The Account Specialist manages customer orders from inquiry to paid invoice, resolves shipping and pricing errors, and researches and resolves customer complaints and order issues. The Specialist partners with Account Management, internal plant, sales and transportation groups to maximize sales and profitability by delivering World Class Customer Service. They work with sales as needed to assist in administration of marketing and sales programs.
Responsibilities
Manage customer orders from inquiry through invoicing. Resolve errors in shipping and pricing; research and resolve customer complaints and order issues. Collaborate with Account Management, plant operations, sales and transportation to optimize service and profitability. Support administration of marketing and sales programs in partnership with the sales team.
Qualifications
High School/Technical School Diploma with 5 years of experience in a customer-centric position OR a Bachelor's Degree with 1 year of experience in a customer-centric position. Intermediate level of Microsoft Office. Excellent written and verbal communication. Strong attention to detail, organizational and prioritization skills.
Preferred and Additional Information
Please keep in mind that if you do not meet 100% of the requirements, Johns Manville still encourages you to apply so we can learn how your skills can contribute to the team.
Benefits
Johns Manville offers a wide range of benefits, including medical, dental, vision, wellness programs, and disability coverage. The company sponsors a 401(k) with a company match, paid vacation, paid sick and parental leave, life insurance, and various savings accounts. Tuition reimbursement is available for eligible programs. The company also provides mentoring, skill-building training, and opportunities for growth through its talent management programs.
Equal Opportunity
Johns Manville is an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing. We support diversity and inclusion and maintain ERGs and a D&I council to foster an inclusive work environment. Incumbents must be physically able to perform essential job functions. Reasonable accommodations may be made.
#J-18808-Ljbffr
Join to apply for the
Account Specialist
role at
Johns Manville . Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy. We are a proud member of the Berkshire Hathaway family of companies, serving customers in more than 80 countries. We are committed to delivering positive and powerful experiences and to the growth and success of employees and customers. The position is base salary with eligible incentives; pay ranges and benefits are described in the posting.
Position Summary
The Account Specialist manages customer orders from inquiry to paid invoice, resolves shipping and pricing errors, and researches and resolves customer complaints and order issues. The Specialist partners with Account Management, internal plant, sales and transportation groups to maximize sales and profitability by delivering World Class Customer Service. They work with sales as needed to assist in administration of marketing and sales programs.
Responsibilities
Manage customer orders from inquiry through invoicing. Resolve errors in shipping and pricing; research and resolve customer complaints and order issues. Collaborate with Account Management, plant operations, sales and transportation to optimize service and profitability. Support administration of marketing and sales programs in partnership with the sales team.
Qualifications
High School/Technical School Diploma with 5 years of experience in a customer-centric position OR a Bachelor's Degree with 1 year of experience in a customer-centric position. Intermediate level of Microsoft Office. Excellent written and verbal communication. Strong attention to detail, organizational and prioritization skills.
Preferred and Additional Information
Please keep in mind that if you do not meet 100% of the requirements, Johns Manville still encourages you to apply so we can learn how your skills can contribute to the team.
Benefits
Johns Manville offers a wide range of benefits, including medical, dental, vision, wellness programs, and disability coverage. The company sponsors a 401(k) with a company match, paid vacation, paid sick and parental leave, life insurance, and various savings accounts. Tuition reimbursement is available for eligible programs. The company also provides mentoring, skill-building training, and opportunities for growth through its talent management programs.
Equal Opportunity
Johns Manville is an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing. We support diversity and inclusion and maintain ERGs and a D&I council to foster an inclusive work environment. Incumbents must be physically able to perform essential job functions. Reasonable accommodations may be made.
#J-18808-Ljbffr