Heartland Veterinary Partners LLC
Client Service Representative at Akron-Medina Veterinary Hospital
Heartland Veterinary Partners LLC, Hinckley, Ohio, United States
Overview
Akron-Medina Veterinary Hospital and Pet Resort has served the greater Akron areas of Medina, Copley, and Fairlawn since 1965. We are an animal hospital in Medina, OH, that specializes in full-service, quality, small animal care. We are growing and adding a new Doctor starting in October and seeking staff to help build a team for the new Doctor.
Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. The CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing, and mail services. The CSR applies knowledge of practice processes and services, applicable rules and regulations, and veterinary record requirements to ensure every patient is well-cared for and every client has an exceptional experience.
Responsibilities
Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; maintains front desk, reception area, waiting area, office, public bathrooms, and exam rooms.
Processes cash, checks, credit card payments and credit accounts.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensures appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications and conducts re-calls from a callback list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees posting of daily business activities.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the visit.
Answers incoming telephone calls with proper telephone etiquette.
Presents clients with medications, instructions, new client kits, and take-home items.
Handles emergency situations with care and patience, following clinic policies and procedures.
Addresses client concerns calmly to ensure every experience ends in satisfaction.
Qualifications
Ability to work on weekends as required
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE
Benefits
Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program
Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range:
USD $14.00 - USD $15.00 /Hr.
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Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. The CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing, and mail services. The CSR applies knowledge of practice processes and services, applicable rules and regulations, and veterinary record requirements to ensure every patient is well-cared for and every client has an exceptional experience.
Responsibilities
Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; maintains front desk, reception area, waiting area, office, public bathrooms, and exam rooms.
Processes cash, checks, credit card payments and credit accounts.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensures appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications and conducts re-calls from a callback list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees posting of daily business activities.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the visit.
Answers incoming telephone calls with proper telephone etiquette.
Presents clients with medications, instructions, new client kits, and take-home items.
Handles emergency situations with care and patience, following clinic policies and procedures.
Addresses client concerns calmly to ensure every experience ends in satisfaction.
Qualifications
Ability to work on weekends as required
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE
Benefits
Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program
Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range:
USD $14.00 - USD $15.00 /Hr.
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