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Key Account Manager - North America - M/F/D
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Potions Join our NYC team as a KAM - drive client success, foster innovation, and build strong partnerships to deliver measurable impact with AB Tasty’s cutting-edge solutions! Who We Are Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties. Since our founding in 2009, we\'ve partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oréal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future. At AB Tasty, we\'re more than just a company – we\'re a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth. Our Company Culture Is At The Heart Of Everything We Do. We Have Our Core Values That Shape Our Daily Interactions And Guide Us In Our Mission We bring client satisfaction We are impactful We go above and beyond We live one team, one dream THE TEAM Join our dynamic team in NYC, where you\'ll collaborate with the customer success and existing business sales teams to drive a best-in-class experience for our customers. As a KAM, you\'ll be at the forefront of helping customers with testing, personalization and AI innovation to improve the user journey for a variety of industries. You\'ll play a key role in creating a partnership that supports the customer’s vision for success and providing measurable return on investment. You will work closely with our Vice President of Sales and Director of Customer Success, and you’ll have the freedom to innovate existing processes in order to drive AB Tasty’s growth. This is an opportunity to make an impact from day one!
Collaboration tools: Slack, Jira, Confluence, and more
Tools: Salesforce, Gong
Travel: occasional travel to client meetings and industry events
YOUR MISSION
Manage a strategic portfolio of high-value clients to ensure continued satisfaction and engagement with the AB Tasty platform
Build and maintain strong, long-term relationships with key decision-makers, understanding their evolving needs and business goals
Drive tailored solutions that align with client objectives, ensuring timely delivery of products and services, and prove measurable results
Lead proactive account management through regular communication, meetings, and touchpoints to strengthen client loyalty and retention
Liaise with internal teams to represent client interests, resolve issues efficiently, and maintain trust and satisfaction
Act as a key growth driver by identifying upsell and cross-sell opportunities, expanding the client footprint, and generating long-lasting business relationships
What You\'ll Bring
Proven experience in key account management or enterprise client relations with +3 years experience, ideally in a SaaS or tech environment
Confidence in managing complex client relationships, negotiating solutions, and delivering on strategic objectives
Exceptional experience implementing customer retention initiatives, achieving high retention rates and customer satisfaction
Eagerness to foster trusted partnerships, identify business opportunities, and contribute to revenue growth through client success
Outstanding and effective communication skills (oral and written) in English
Comfortable with working in a fast-paced and dynamic environment
Proficient in Salesforce.com and familiar with sales frameworks (SPICED, MEDDIC, Challenger Sale, etc.)
If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!
WHY YOU\'LL LOVE IT HERE
Make a real impact: directly influence our success and be a player in the company's growth
Ownership & autonomy: we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journey
International culture: collaborate with a diverse, global team across 8 countries
Accelerate your career: we offer vast opportunities for professional development, education, and upward mobility
Flexible work: enjoy a balanced work schedule, with up to 3 days of remote work per week
DETAILS
Contract: permanent full-time
Location: NYC
Remote: up to 3 days/week
About AB Tasty
Good things come to those who change. At AB Tasty, we\’re the optimization partners pushing brave ideas from the inside out.
Founded in 2009 | Coworkers 270
Referrals increase your chances of interviewing at Potions by 2x
#J-18808-Ljbffr
Key Account Manager - North America - M/F/D
role at
Potions Join our NYC team as a KAM - drive client success, foster innovation, and build strong partnerships to deliver measurable impact with AB Tasty’s cutting-edge solutions! Who We Are Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties. Since our founding in 2009, we\'ve partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oréal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future. At AB Tasty, we\'re more than just a company – we\'re a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth. Our Company Culture Is At The Heart Of Everything We Do. We Have Our Core Values That Shape Our Daily Interactions And Guide Us In Our Mission We bring client satisfaction We are impactful We go above and beyond We live one team, one dream THE TEAM Join our dynamic team in NYC, where you\'ll collaborate with the customer success and existing business sales teams to drive a best-in-class experience for our customers. As a KAM, you\'ll be at the forefront of helping customers with testing, personalization and AI innovation to improve the user journey for a variety of industries. You\'ll play a key role in creating a partnership that supports the customer’s vision for success and providing measurable return on investment. You will work closely with our Vice President of Sales and Director of Customer Success, and you’ll have the freedom to innovate existing processes in order to drive AB Tasty’s growth. This is an opportunity to make an impact from day one!
Collaboration tools: Slack, Jira, Confluence, and more
Tools: Salesforce, Gong
Travel: occasional travel to client meetings and industry events
YOUR MISSION
Manage a strategic portfolio of high-value clients to ensure continued satisfaction and engagement with the AB Tasty platform
Build and maintain strong, long-term relationships with key decision-makers, understanding their evolving needs and business goals
Drive tailored solutions that align with client objectives, ensuring timely delivery of products and services, and prove measurable results
Lead proactive account management through regular communication, meetings, and touchpoints to strengthen client loyalty and retention
Liaise with internal teams to represent client interests, resolve issues efficiently, and maintain trust and satisfaction
Act as a key growth driver by identifying upsell and cross-sell opportunities, expanding the client footprint, and generating long-lasting business relationships
What You\'ll Bring
Proven experience in key account management or enterprise client relations with +3 years experience, ideally in a SaaS or tech environment
Confidence in managing complex client relationships, negotiating solutions, and delivering on strategic objectives
Exceptional experience implementing customer retention initiatives, achieving high retention rates and customer satisfaction
Eagerness to foster trusted partnerships, identify business opportunities, and contribute to revenue growth through client success
Outstanding and effective communication skills (oral and written) in English
Comfortable with working in a fast-paced and dynamic environment
Proficient in Salesforce.com and familiar with sales frameworks (SPICED, MEDDIC, Challenger Sale, etc.)
If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!
WHY YOU\'LL LOVE IT HERE
Make a real impact: directly influence our success and be a player in the company's growth
Ownership & autonomy: we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journey
International culture: collaborate with a diverse, global team across 8 countries
Accelerate your career: we offer vast opportunities for professional development, education, and upward mobility
Flexible work: enjoy a balanced work schedule, with up to 3 days of remote work per week
DETAILS
Contract: permanent full-time
Location: NYC
Remote: up to 3 days/week
About AB Tasty
Good things come to those who change. At AB Tasty, we\’re the optimization partners pushing brave ideas from the inside out.
Founded in 2009 | Coworkers 270
Referrals increase your chances of interviewing at Potions by 2x
#J-18808-Ljbffr