H&M
Overview
Job Description About the Role As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through fashion trends, stories and products in all areas of the store
Ability to effectively promote and sell products to customers
Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
Represent yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with the store management team
Fashion & Trend Awareness Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
Use product and fashion knowledge to share relevant information with customers
Team & Development Share service, fashion and store operations knowledge with colleagues
Follow procedures, routines and legal requirements in all areas of the store
Give and receive feedback with colleagues to learn, develop and support each other
Participate in onboarding, introductions and trainings relevant for the role and future development
Retail Operations / Visual & Commercial Execution Complete full garment cycle from unpacking and refill to steaming and garment care
Operate fitting room and checkout areas according to best practice and processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support garment presentation and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
Ensure good stock levels with replenishment routines on the sales floor
Uphold best practices for in-store OMNI services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store)
Support with opening and closing of the store
Follow all health and safety guidelines and legal requirements applicable to the role and responsibilities
Qualifications As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.
Motivated by giving customers a great experience.
You should be communicative, creative and curious, motivated, flexible, decisive and action-oriented.
You should enjoy working in a collaborative and dynamic environment.
You have sales experience in a dynamic and collaborative environment that you can apply to your role
Experience working with customer service in fashion, retail or other service-related industries
Why You’ll Love Working at H&M We value diverse backgrounds and are inclusive in our recruitment and workplace culture
We are a values-driven organization guided by our seven values
You’ll have access to Colleague Resource Groups for community and networking
You’ll be part of an inclusive company where you can be yourself at work
Access to a global talent community with opportunities for growth
Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave and time off, and a community day
Employee discount at H&M, Other Stories, COS and more
Additional Information Job Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $12.25 per hour
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Job Description About the Role As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through fashion trends, stories and products in all areas of the store
Ability to effectively promote and sell products to customers
Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
Represent yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with the store management team
Fashion & Trend Awareness Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
Use product and fashion knowledge to share relevant information with customers
Team & Development Share service, fashion and store operations knowledge with colleagues
Follow procedures, routines and legal requirements in all areas of the store
Give and receive feedback with colleagues to learn, develop and support each other
Participate in onboarding, introductions and trainings relevant for the role and future development
Retail Operations / Visual & Commercial Execution Complete full garment cycle from unpacking and refill to steaming and garment care
Operate fitting room and checkout areas according to best practice and processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support garment presentation and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
Ensure good stock levels with replenishment routines on the sales floor
Uphold best practices for in-store OMNI services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store)
Support with opening and closing of the store
Follow all health and safety guidelines and legal requirements applicable to the role and responsibilities
Qualifications As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.
Motivated by giving customers a great experience.
You should be communicative, creative and curious, motivated, flexible, decisive and action-oriented.
You should enjoy working in a collaborative and dynamic environment.
You have sales experience in a dynamic and collaborative environment that you can apply to your role
Experience working with customer service in fashion, retail or other service-related industries
Why You’ll Love Working at H&M We value diverse backgrounds and are inclusive in our recruitment and workplace culture
We are a values-driven organization guided by our seven values
You’ll have access to Colleague Resource Groups for community and networking
You’ll be part of an inclusive company where you can be yourself at work
Access to a global talent community with opportunities for growth
Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave and time off, and a community day
Employee discount at H&M, Other Stories, COS and more
Additional Information Job Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $12.25 per hour
#J-18808-Ljbffr