H&M
1 week ago Be among the first 25 applicants
About the Role As a Sales Advisor, you will be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide support and guidance. You will use your fashion and product knowledge to give customers all relevant information for the best experience.
You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service.
Willingness to engage and have conversations with customers to provide excellent service.
Guide customers through our fashion trends, stories, and products in all areas of the store.
Promote and sell our products to customers effectively.
Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
Represent yourself and the H&M brand positively during all customer interactions.
Support commercial or operational actions to reach sales targets with the store management team.
Fashion & Trend Awareness
Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
Use your product and fashion knowledge to share relevant information with customers.
Team & Development
Retain and share your service, fashion, and store operations knowledge and skills with colleagues.
Follow all procedures, routines, and legal requirements in all areas of the store.
Give and receive feedback with colleagues to learn, develop, and support each other.
Participate in relevant onboarding, introduction processes, and training and courses relevant for your role and future development.
Retail Operations/Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
Operate fitting room and checkout areas according to best practice and processes.
Contribute to a clean and tidy sales floor and back‑of‑house, including stockrooms.
Support garment presentation, execution, and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines.
Ensure good stock levels with replenishment routines on the sales floor.
Follow best practice for any in‑store OMNI services and in‑store tech services/tools.
Support opening and closing of the store.
Follow all H&S guidelines and legal requirements applicable to the role and responsibilities.
Qualifications
Passionate about fashion and everything we create in store.
Motivated by giving customers a great experience.
Communicative, creative, and curious, motivated, flexible, decisive, and action‑oriented.
Enjoy working in a collaborative and dynamic environment.
Have sales experience working in a dynamic and collaborative environment that you can apply to your role.
Experience working with customer service in fashion, retail, or other service‑related industries.
Why You’ll Love Working at H&M
We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability.
We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
Access to Colleague Resource Groups (CRGs) for community and networking opportunities among colleagues.
Inclusive company culture encouraging authenticity.
Access to a global talent community offering unlimited career growth and aspiration opportunities.
Support for overall wellbeing with comprehensive benefits, including health insurance, wellness and family support programs, company match retirement plan, paid leave programs, paid time off, and a community day.
Employee discount at H&M, Other Stories, and COS to express personal style.
Additional Information Job Status: Hourly, Non‑Exempt
EEOC Code: SLS
Compensation Sales Associates Pay Rate $12.25 per hour.
Benefits We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All employees receive a staff discount card usable on all H&M Group brands online and in stores, including H&M, COS, Weekday, Monki, H&M HOME, and Other Stories. Employees also participate in the H&M Incentive Program – HIP.
Inclusion & Diversity H&M is part of H&M Group, dedicated to creating and maintaining inclusive, diverse, and equitable workplaces throughout the organization. Our teams consist of varied perspectives, which positively impacts how we address challenges and interact with colleagues and customers worldwide.
Company Description H&M is a fashion brand offering the latest styles and inspiration, from designer collaborations to affordable wardrobe essentials. Our mission is fashion and quality at the best price in a sustainable way.
EEOC Statement We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact https://hm.ethicspoint.com and use Ask a Question.
* This job posting highlights the most critical responsibilities and requirements of the job. Additional duties may be assigned at the company's discretion. Compensation may be modified in the future.
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About the Role As a Sales Advisor, you will be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide support and guidance. You will use your fashion and product knowledge to give customers all relevant information for the best experience.
You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service.
Willingness to engage and have conversations with customers to provide excellent service.
Guide customers through our fashion trends, stories, and products in all areas of the store.
Promote and sell our products to customers effectively.
Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
Represent yourself and the H&M brand positively during all customer interactions.
Support commercial or operational actions to reach sales targets with the store management team.
Fashion & Trend Awareness
Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
Use your product and fashion knowledge to share relevant information with customers.
Team & Development
Retain and share your service, fashion, and store operations knowledge and skills with colleagues.
Follow all procedures, routines, and legal requirements in all areas of the store.
Give and receive feedback with colleagues to learn, develop, and support each other.
Participate in relevant onboarding, introduction processes, and training and courses relevant for your role and future development.
Retail Operations/Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
Operate fitting room and checkout areas according to best practice and processes.
Contribute to a clean and tidy sales floor and back‑of‑house, including stockrooms.
Support garment presentation, execution, and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines.
Ensure good stock levels with replenishment routines on the sales floor.
Follow best practice for any in‑store OMNI services and in‑store tech services/tools.
Support opening and closing of the store.
Follow all H&S guidelines and legal requirements applicable to the role and responsibilities.
Qualifications
Passionate about fashion and everything we create in store.
Motivated by giving customers a great experience.
Communicative, creative, and curious, motivated, flexible, decisive, and action‑oriented.
Enjoy working in a collaborative and dynamic environment.
Have sales experience working in a dynamic and collaborative environment that you can apply to your role.
Experience working with customer service in fashion, retail, or other service‑related industries.
Why You’ll Love Working at H&M
We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability.
We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
Access to Colleague Resource Groups (CRGs) for community and networking opportunities among colleagues.
Inclusive company culture encouraging authenticity.
Access to a global talent community offering unlimited career growth and aspiration opportunities.
Support for overall wellbeing with comprehensive benefits, including health insurance, wellness and family support programs, company match retirement plan, paid leave programs, paid time off, and a community day.
Employee discount at H&M, Other Stories, and COS to express personal style.
Additional Information Job Status: Hourly, Non‑Exempt
EEOC Code: SLS
Compensation Sales Associates Pay Rate $12.25 per hour.
Benefits We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All employees receive a staff discount card usable on all H&M Group brands online and in stores, including H&M, COS, Weekday, Monki, H&M HOME, and Other Stories. Employees also participate in the H&M Incentive Program – HIP.
Inclusion & Diversity H&M is part of H&M Group, dedicated to creating and maintaining inclusive, diverse, and equitable workplaces throughout the organization. Our teams consist of varied perspectives, which positively impacts how we address challenges and interact with colleagues and customers worldwide.
Company Description H&M is a fashion brand offering the latest styles and inspiration, from designer collaborations to affordable wardrobe essentials. Our mission is fashion and quality at the best price in a sustainable way.
EEOC Statement We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact https://hm.ethicspoint.com and use Ask a Question.
* This job posting highlights the most critical responsibilities and requirements of the job. Additional duties may be assigned at the company's discretion. Compensation may be modified in the future.
#J-18808-Ljbffr