Mass Markets
Overview
Position:
VP BPO Sales
at
Mass Markets
(MCI). The role leads the sales strategy for BPO services, drives business growth across the BPO sector, builds strategic partnerships, and delivers tailored outsourcing solutions to enterprise clients. Applicants must complete a full application on the company careers page, including screening questions and a brief pre-employment test. Position Responsibilities
Strategic Sales Leadership: Develop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO. Enterprise Client Acquisition: Identify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs. Relationship Management: Build and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships. Solution Development: Collaborate with internal teams to design and present customized BPO solutions that deliver measurable business value. Market Expansion: Monitor emerging trends and identify new service opportunities to expand the company’s footprint in the BPO space. Sales Team Development: Recruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives. Performance Management: Define and track KPIs to measure sales effectiveness, pipeline health, and revenue performance. Cross-Functional Collaboration: Work with delivery, operations, and marketing teams to ensure seamless execution of client engagements. Budget Oversight: Manage the sales budget, ensuring optimal resource allocation and ROI. Industry Representation: Represent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership. Candidate Qualifications
Bachelor’s degree in Business, Marketing, or related field; MBA preferred 10+ years of progressive sales experience, with at least 5 years in the BPO industry Proven success in selling complex outsourcing solutions to enterprise clients Track record of exceeding revenue targets in competitive environments Expertise in long sales cycles, high-value contract negotiation, and consultative selling Exceptional leadership, team-building, and strategic planning skills Strong communication, presentation, and relationship-building abilities Proficiency in CRM systems and sales analytics tools Deep understanding of BPO operations, market dynamics, and client needs Willingness to travel extensively for client meetings and industry events Ability to foster a culture of innovation, accountability, and continuous improvement Compensation & Benefits
At MCI, compensation and benefits packages are designed to be competitive and to grow with you. Starting compensation is based on experience, with a range of benefits and incentives to support and reward our team members. What You Can Expect From MCI
Paid Time Off: PTO and paid holidays. Incentives & Rewards: Contests with cash bonuses and prizes. Health Benefits: Medical, dental, and vision coverage after eligibility periods; MEC plans available. Retirement Savings: Programs to secure your future where available. Disability Insurance: Short-term disability coverage. Life Insurance: Life insurance options. Supplemental Insurance: Accident and critical illness coverage. Career Growth: Strong focus on internal promotions and advancement opportunities. Paid Training: Training opportunities while earning a paycheck. Work Environment: Team-oriented culture and collaborative environment. Dress Code: Casual attire options. Conditions of Employment
Must be authorized to work in the country where the job is based. Willingness to submit to a Level II background/screening investigation with fingerprint; offers contingent on results. Willingness to submit to drug screening; offers contingent on results. Reasonable Accommodation
We provide reasonable accommodations as required by the ADA. If accommodations are needed, please contact Human Resources. Equal Opportunity Employer
MCI and its subsidiaries are committed to a diverse and equal opportunity work environment. All employment decisions are based on merit and qualifications and comply with applicable laws. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. About Mass Markets / MCI
MCI helps customers address CX and DX challenges with industry-leading solutions, including BPO, contact center services, IT services, and related offerings. MCI operates multiple subsidiaries and brands, employing 10,000+ people with 150+ North American client partners.
#J-18808-Ljbffr
Position:
VP BPO Sales
at
Mass Markets
(MCI). The role leads the sales strategy for BPO services, drives business growth across the BPO sector, builds strategic partnerships, and delivers tailored outsourcing solutions to enterprise clients. Applicants must complete a full application on the company careers page, including screening questions and a brief pre-employment test. Position Responsibilities
Strategic Sales Leadership: Develop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO. Enterprise Client Acquisition: Identify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs. Relationship Management: Build and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships. Solution Development: Collaborate with internal teams to design and present customized BPO solutions that deliver measurable business value. Market Expansion: Monitor emerging trends and identify new service opportunities to expand the company’s footprint in the BPO space. Sales Team Development: Recruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives. Performance Management: Define and track KPIs to measure sales effectiveness, pipeline health, and revenue performance. Cross-Functional Collaboration: Work with delivery, operations, and marketing teams to ensure seamless execution of client engagements. Budget Oversight: Manage the sales budget, ensuring optimal resource allocation and ROI. Industry Representation: Represent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership. Candidate Qualifications
Bachelor’s degree in Business, Marketing, or related field; MBA preferred 10+ years of progressive sales experience, with at least 5 years in the BPO industry Proven success in selling complex outsourcing solutions to enterprise clients Track record of exceeding revenue targets in competitive environments Expertise in long sales cycles, high-value contract negotiation, and consultative selling Exceptional leadership, team-building, and strategic planning skills Strong communication, presentation, and relationship-building abilities Proficiency in CRM systems and sales analytics tools Deep understanding of BPO operations, market dynamics, and client needs Willingness to travel extensively for client meetings and industry events Ability to foster a culture of innovation, accountability, and continuous improvement Compensation & Benefits
At MCI, compensation and benefits packages are designed to be competitive and to grow with you. Starting compensation is based on experience, with a range of benefits and incentives to support and reward our team members. What You Can Expect From MCI
Paid Time Off: PTO and paid holidays. Incentives & Rewards: Contests with cash bonuses and prizes. Health Benefits: Medical, dental, and vision coverage after eligibility periods; MEC plans available. Retirement Savings: Programs to secure your future where available. Disability Insurance: Short-term disability coverage. Life Insurance: Life insurance options. Supplemental Insurance: Accident and critical illness coverage. Career Growth: Strong focus on internal promotions and advancement opportunities. Paid Training: Training opportunities while earning a paycheck. Work Environment: Team-oriented culture and collaborative environment. Dress Code: Casual attire options. Conditions of Employment
Must be authorized to work in the country where the job is based. Willingness to submit to a Level II background/screening investigation with fingerprint; offers contingent on results. Willingness to submit to drug screening; offers contingent on results. Reasonable Accommodation
We provide reasonable accommodations as required by the ADA. If accommodations are needed, please contact Human Resources. Equal Opportunity Employer
MCI and its subsidiaries are committed to a diverse and equal opportunity work environment. All employment decisions are based on merit and qualifications and comply with applicable laws. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. About Mass Markets / MCI
MCI helps customers address CX and DX challenges with industry-leading solutions, including BPO, contact center services, IT services, and related offerings. MCI operates multiple subsidiaries and brands, employing 10,000+ people with 150+ North American client partners.
#J-18808-Ljbffr