Mass Markets
Overview
Join to apply for the
VP BPO Sales
role at
Mass Markets . Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking an experienced and results-driven
VP BPO Sales
to lead our sales strategy and drive business growth across the BPO sector. This executive role is pivotal in expanding our market presence, building strategic partnerships, and delivering tailored outsourcing solutions to enterprise clients. As VP of BPO Sales, you will play a critical role in shaping the company’s growth trajectory, leading a high-performing team, and making a lasting impact in a dynamic and competitive industry. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities
Strategic Sales Leadership: Develop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO. Enterprise Client Acquisition: Identify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs. Relationship Management: Build and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships. Solution Development: Collaborate with internal teams to design and present customized BPO solutions that deliver measurable business value. Market Expansion: Monitor emerging trends and identify new service opportunities to expand the company’s footprint in the BPO space. Sales Team Development: Recruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives. Performance Management: Define and track KPIs to measure sales effectiveness, pipeline health, and revenue performance. Cross-Functional Collaboration: Work closely with delivery, operations, and marketing teams to ensure seamless execution of client engagements. Budget Oversight: Manage the sales budget, ensuring optimal resource allocation and ROI. Industry Representation: Represent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership. Candidate Qualifications
Bachelor’s degree in Business, Marketing, or related field; MBA preferred 10+ years of progressive sales experience, with at least 5 years in the BPO industry Proven success in selling complex outsourcing solutions to enterprise clients Track record of exceeding revenue targets in competitive environments Expertise in long sales cycles, high-value contract negotiation, and consultative selling Exceptional leadership, team-building, and strategic planning skills Strong communication, presentation, and relationship-building abilities Proficiency in CRM systems and sales analytics tools Deep understanding of BPO operations, market dynamics, and client needs Willingness to travel extensively for client meetings and industry events Ability to foster a culture of innovation, accountability, and continuous improvement Compensation & Benefits
What You Can Expect From MCI
We believe your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI continues: we offer a range of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes. Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after 30 days. Benefit options vary by location. Retirement Savings: Retirement savings programs, where available. Disability Insurance: Short-term disability coverage. Life Insurance: Life insurance options. Supplemental Insurance: Accident and critical illness insurance Career Growth: Focus on internal promotions and advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Team-oriented culture that fosters collaboration. Casual Dress Code: Comfortable attire for the workplace. Compensation & Benefits That Fit Your Life
MCI takes pride in tailoring offerings to fit the needs of our diverse team across subsidiaries and locations. Specific benefits may vary by geography, but the core commitment remains: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! Physical Requirements
This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and headset. May occasionally move about the office and lift up to 40 pounds. Conditions of Employment
All MCI Locations
Must be authorized to work in the country where the job is based. Additional Conditions
Must be willing to submit to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations upon request by a qualified applicant or employee with a disability, unless undue hardship would occur. Contact Human Resources for accommodation requests. Equal Opportunity Employer
MCI and its subsidiaries embrace differences and are committed to a diverse and equal opportunity work environment. All employment actions are based on merit and qualifications. We do not discriminate on any protected characteristic and will consider qualified applicants with criminal histories as required by local and federal law. About MCI
MCI helps customers take on CX and DX challenges differently, delivering industry-leading solutions and exceptional experiences. MCI provides BPO, staff augmentation, contact center services, IT services, and related offerings. MCI employs 10,000+ professionals with 150+ North American client partners across multiple brands, including Mass Markets and others. The employer reserves the right to revise this job description at any time. This description is not a contract for employment and may be terminated by either party at any time for any reason.
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Join to apply for the
VP BPO Sales
role at
Mass Markets . Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking an experienced and results-driven
VP BPO Sales
to lead our sales strategy and drive business growth across the BPO sector. This executive role is pivotal in expanding our market presence, building strategic partnerships, and delivering tailored outsourcing solutions to enterprise clients. As VP of BPO Sales, you will play a critical role in shaping the company’s growth trajectory, leading a high-performing team, and making a lasting impact in a dynamic and competitive industry. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities
Strategic Sales Leadership: Develop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO. Enterprise Client Acquisition: Identify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs. Relationship Management: Build and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships. Solution Development: Collaborate with internal teams to design and present customized BPO solutions that deliver measurable business value. Market Expansion: Monitor emerging trends and identify new service opportunities to expand the company’s footprint in the BPO space. Sales Team Development: Recruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives. Performance Management: Define and track KPIs to measure sales effectiveness, pipeline health, and revenue performance. Cross-Functional Collaboration: Work closely with delivery, operations, and marketing teams to ensure seamless execution of client engagements. Budget Oversight: Manage the sales budget, ensuring optimal resource allocation and ROI. Industry Representation: Represent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership. Candidate Qualifications
Bachelor’s degree in Business, Marketing, or related field; MBA preferred 10+ years of progressive sales experience, with at least 5 years in the BPO industry Proven success in selling complex outsourcing solutions to enterprise clients Track record of exceeding revenue targets in competitive environments Expertise in long sales cycles, high-value contract negotiation, and consultative selling Exceptional leadership, team-building, and strategic planning skills Strong communication, presentation, and relationship-building abilities Proficiency in CRM systems and sales analytics tools Deep understanding of BPO operations, market dynamics, and client needs Willingness to travel extensively for client meetings and industry events Ability to foster a culture of innovation, accountability, and continuous improvement Compensation & Benefits
What You Can Expect From MCI
We believe your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI continues: we offer a range of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes. Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after 30 days. Benefit options vary by location. Retirement Savings: Retirement savings programs, where available. Disability Insurance: Short-term disability coverage. Life Insurance: Life insurance options. Supplemental Insurance: Accident and critical illness insurance Career Growth: Focus on internal promotions and advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Team-oriented culture that fosters collaboration. Casual Dress Code: Comfortable attire for the workplace. Compensation & Benefits That Fit Your Life
MCI takes pride in tailoring offerings to fit the needs of our diverse team across subsidiaries and locations. Specific benefits may vary by geography, but the core commitment remains: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! Physical Requirements
This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and headset. May occasionally move about the office and lift up to 40 pounds. Conditions of Employment
All MCI Locations
Must be authorized to work in the country where the job is based. Additional Conditions
Must be willing to submit to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations upon request by a qualified applicant or employee with a disability, unless undue hardship would occur. Contact Human Resources for accommodation requests. Equal Opportunity Employer
MCI and its subsidiaries embrace differences and are committed to a diverse and equal opportunity work environment. All employment actions are based on merit and qualifications. We do not discriminate on any protected characteristic and will consider qualified applicants with criminal histories as required by local and federal law. About MCI
MCI helps customers take on CX and DX challenges differently, delivering industry-leading solutions and exceptional experiences. MCI provides BPO, staff augmentation, contact center services, IT services, and related offerings. MCI employs 10,000+ professionals with 150+ North American client partners across multiple brands, including Mass Markets and others. The employer reserves the right to revise this job description at any time. This description is not a contract for employment and may be terminated by either party at any time for any reason.
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