H&M
About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Customer Sales & Profit: Provide excellent customer service, welcoming & guiding customers through the store and the Omni experience where available, supporting direct customer service
Engage with customers to provide excellent service
Guide customers through fashion trends, stories & products in all areas of the store
Promote and sell products to customers
Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
Represent the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management
General Information Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
Use product and fashion knowledge to share relevant information with customers
Team & Development
Retain and share service, fashion and store operations knowledge and skills with colleagues
Follow all procedures, routines, and legal requirements in all areas of the store
Give & receive feedback with colleagues to learn, develop & support each other
Participate in onboarding, introductory processes and trainings relevant for your role & future development
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care
Operate fitting room and checkout areas according to best practice & processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
Ensure good stock levels with replenishment routines on the sales floor
Follow in-store OMNI Services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc)
Support opening and closing of the store
Follow all Health & Safety guidelines and legal requirements applicable to the role
Who You Are
You are passionate about fashion and what we create in-store
You are motivated to provide customers with a great experience
You are communicative, creative and curious, motivated, flexible, decisive, and action-oriented
You enjoy working in a collaborative and dynamic environment
You have sales experience in a dynamic and collaborative environment
You have experience in customer service in fashion, retail or other service-related industries
Why You'll Love Working at H&M
We value diverse backgrounds and an inclusive workplace
We are a values-driven organization guided by seven values
Access to Colleague Resource Groups (CRGs) for community and networking
Inclusive company where you can be yourself at work
Opportunity to join a large global talent community with career growth opportunities
Comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave and time off, including a community day
Employee discount at H&M, & Other Stories, and COS
Additional Information Job Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $15.50 per hour
This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned for this job at the company's discretion.
H&M is committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact recruitment_support@hm.com.
Benefits:
We offer attractive benefits with development opportunities. All employees receive a staff discount card usable on H&M Group brands in stores and online. Brands include H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. Employees are included in the H&M Incentive Program (HIP.) Local markets may offer additional perks.
Inclusion & Diversity:
H&M Group aims to maintain inclusive, diverse and equitable workplaces. Diversity dimensions are considered in recruitment. We ask applicants not to attach a cover letter to reduce bias.
Company Description:
H&M is a fashion brand offering the latest styles and inspiration, from fashion pieces and designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.
Privacy & Assessments:
Some stores use an online assessment tool (Maki) for skills-based selection. The assessment is optional; results may be one factor in the hiring process. For questions or alternative methods, contact recruitment_support@hm.com. Information collected is used for assessment and kept in accordance with our Applicant Privacy Notice.
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A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Customer Sales & Profit: Provide excellent customer service, welcoming & guiding customers through the store and the Omni experience where available, supporting direct customer service
Engage with customers to provide excellent service
Guide customers through fashion trends, stories & products in all areas of the store
Promote and sell products to customers
Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
Represent the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management
General Information Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
Use product and fashion knowledge to share relevant information with customers
Team & Development
Retain and share service, fashion and store operations knowledge and skills with colleagues
Follow all procedures, routines, and legal requirements in all areas of the store
Give & receive feedback with colleagues to learn, develop & support each other
Participate in onboarding, introductory processes and trainings relevant for your role & future development
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care
Operate fitting room and checkout areas according to best practice & processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
Ensure good stock levels with replenishment routines on the sales floor
Follow in-store OMNI Services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc)
Support opening and closing of the store
Follow all Health & Safety guidelines and legal requirements applicable to the role
Who You Are
You are passionate about fashion and what we create in-store
You are motivated to provide customers with a great experience
You are communicative, creative and curious, motivated, flexible, decisive, and action-oriented
You enjoy working in a collaborative and dynamic environment
You have sales experience in a dynamic and collaborative environment
You have experience in customer service in fashion, retail or other service-related industries
Why You'll Love Working at H&M
We value diverse backgrounds and an inclusive workplace
We are a values-driven organization guided by seven values
Access to Colleague Resource Groups (CRGs) for community and networking
Inclusive company where you can be yourself at work
Opportunity to join a large global talent community with career growth opportunities
Comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave and time off, including a community day
Employee discount at H&M, & Other Stories, and COS
Additional Information Job Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $15.50 per hour
This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned for this job at the company's discretion.
H&M is committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact recruitment_support@hm.com.
Benefits:
We offer attractive benefits with development opportunities. All employees receive a staff discount card usable on H&M Group brands in stores and online. Brands include H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. Employees are included in the H&M Incentive Program (HIP.) Local markets may offer additional perks.
Inclusion & Diversity:
H&M Group aims to maintain inclusive, diverse and equitable workplaces. Diversity dimensions are considered in recruitment. We ask applicants not to attach a cover letter to reduce bias.
Company Description:
H&M is a fashion brand offering the latest styles and inspiration, from fashion pieces and designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.
Privacy & Assessments:
Some stores use an online assessment tool (Maki) for skills-based selection. The assessment is optional; results may be one factor in the hiring process. For questions or alternative methods, contact recruitment_support@hm.com. Information collected is used for assessment and kept in accordance with our Applicant Privacy Notice.
#J-18808-Ljbffr