AllSTEM Connections
Desktop Support Specialist at AllSTEM Connections North Canton, OH
AllSTEM Connections, North Canton, Ohio, United States
Overview
Desktop Support Specialist job at AllSTEM Connections. North Canton, OH. Job Description
Title: Desktop Support Location: Onsite at North Canton, OH 44720 Duration: 6 Months Qualifications
Professional education in Computer Science, Information Technology or related field Minimum 3 years of experience in a support role Experience supporting and assessing multi-vendor solutions Experience working within multi-disciplinary teams in a complex project setting Experience engaging with a variety of stakeholders including senior executives Good communication skills – both written and verbal Strong attention to detail Support Windows operating systems and corporate image installation and maintenance M365 management/troubleshooting, including (Outlook, MS Teams, Word, Excel and Bit locker Management) Maintain high level of professionalism Understanding of Exchange, Unified Communications, Active Directory, SCCM, Windows, Microsoft Intune, Autopilot, MS Office, Web applications and emerging technologies. Preferred Qualifications
Professional appearance and demeanor with team player attitude Comfort and ease interacting with individuals at all levels of the organization. Strong interpersonal and organizational skills Sense of urgency Responsibilities
Provides PC and mobile device support within the corporate headquarters and surrounding campus Performs inventory management on IT related assets for North America region Manages day-to-day level 1 or 2 IT requests from users walking in and remote requests Uses IT ticketing system to ensure IT service level agreements are met Supports global IT L3 support teams as needed with hands/eyes Provides White glove support to our senior leadership team Performs hardware support for print devices, workstations, mobile devices and collaboration room equipment Utilizes an IT Asset management system to ensure all IT system assets are up to date Liaises with Local IT Procurement teams as needed Participates in IT projects as required Maintains document repository
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Desktop Support Specialist job at AllSTEM Connections. North Canton, OH. Job Description
Title: Desktop Support Location: Onsite at North Canton, OH 44720 Duration: 6 Months Qualifications
Professional education in Computer Science, Information Technology or related field Minimum 3 years of experience in a support role Experience supporting and assessing multi-vendor solutions Experience working within multi-disciplinary teams in a complex project setting Experience engaging with a variety of stakeholders including senior executives Good communication skills – both written and verbal Strong attention to detail Support Windows operating systems and corporate image installation and maintenance M365 management/troubleshooting, including (Outlook, MS Teams, Word, Excel and Bit locker Management) Maintain high level of professionalism Understanding of Exchange, Unified Communications, Active Directory, SCCM, Windows, Microsoft Intune, Autopilot, MS Office, Web applications and emerging technologies. Preferred Qualifications
Professional appearance and demeanor with team player attitude Comfort and ease interacting with individuals at all levels of the organization. Strong interpersonal and organizational skills Sense of urgency Responsibilities
Provides PC and mobile device support within the corporate headquarters and surrounding campus Performs inventory management on IT related assets for North America region Manages day-to-day level 1 or 2 IT requests from users walking in and remote requests Uses IT ticketing system to ensure IT service level agreements are met Supports global IT L3 support teams as needed with hands/eyes Provides White glove support to our senior leadership team Performs hardware support for print devices, workstations, mobile devices and collaboration room equipment Utilizes an IT Asset management system to ensure all IT system assets are up to date Liaises with Local IT Procurement teams as needed Participates in IT projects as required Maintains document repository
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