Raiclabs
Overview
We are on a mission to unlock impossible AI for all. RAIC Labs helps organizations transcend data-access and data-quality issues, unleashing the full impact of AI. We’re adding a
Sr. IT Support Specialist
to our team to manage, maintain, and enhance the company's IT infrastructure, support technical and end-user needs, troubleshoot hardware and software issues, implement security protocols, and provide day-to-day IT support across departments. Responsibilities
Provide on-site and remote technical support to employees by diagnosing and correcting problems with computers, networks, printers, and other peripherals Manage IT service requests and ensure timely resolution while maintaining accurate documentation of issues and solutions Install, configure, and maintain company hardware and software systems, including servers, desktops, laptops, mobile devices, and other tech equipment both virtually and in person Manage and maintain network infrastructure, ensuring high availability, security, and optimal performance of LAN, WAN, and wireless networks Oversee and update operating systems, software applications, and security patches Operate standard office equipment and assist with the set-up and maintenance of office technology Ensure compliance with IT policies and data protection regulations, including managing backup and disaster recovery solutions Assist in IT-related projects, such as system upgrades, migrations, and deployments, to enhance company operations Work closely with other departments to understand IT needs and propose effective solutions Maintain an up-to-date inventory of all IT hardware, software, and licenses Qualifications
Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, Computer Engineering, or a related field 5+ years of experience in an IT support role Proficiency in Microsoft 365 Familiarity with FortiGate Cloud Familiarity with IT infrastructure components, including computer networking principles and device management platforms Proficiency in software troubleshooting across various platforms Experience with desktop support tasks, including hardware setup and configuration Ability to work in office in Delafield, WI Permanent eligibility to work in the United States without sponsorship Location and Work Authorization
Office in Delafield, WI; must be able to work on-site as required. Permanent eligibility to work in the United States without sponsorship. Equal Employment Opportunity
RAIC Labs is an equal opportunity employer. We do not discriminate on the basis of any protected group status under applicable law. Voluntary Self-Identification
Voluntary information about veterans and individuals with disabilities is requested for government reporting purposes. Submitting this information is voluntary and confidential. This information will not affect hiring decisions.
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We are on a mission to unlock impossible AI for all. RAIC Labs helps organizations transcend data-access and data-quality issues, unleashing the full impact of AI. We’re adding a
Sr. IT Support Specialist
to our team to manage, maintain, and enhance the company's IT infrastructure, support technical and end-user needs, troubleshoot hardware and software issues, implement security protocols, and provide day-to-day IT support across departments. Responsibilities
Provide on-site and remote technical support to employees by diagnosing and correcting problems with computers, networks, printers, and other peripherals Manage IT service requests and ensure timely resolution while maintaining accurate documentation of issues and solutions Install, configure, and maintain company hardware and software systems, including servers, desktops, laptops, mobile devices, and other tech equipment both virtually and in person Manage and maintain network infrastructure, ensuring high availability, security, and optimal performance of LAN, WAN, and wireless networks Oversee and update operating systems, software applications, and security patches Operate standard office equipment and assist with the set-up and maintenance of office technology Ensure compliance with IT policies and data protection regulations, including managing backup and disaster recovery solutions Assist in IT-related projects, such as system upgrades, migrations, and deployments, to enhance company operations Work closely with other departments to understand IT needs and propose effective solutions Maintain an up-to-date inventory of all IT hardware, software, and licenses Qualifications
Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, Computer Engineering, or a related field 5+ years of experience in an IT support role Proficiency in Microsoft 365 Familiarity with FortiGate Cloud Familiarity with IT infrastructure components, including computer networking principles and device management platforms Proficiency in software troubleshooting across various platforms Experience with desktop support tasks, including hardware setup and configuration Ability to work in office in Delafield, WI Permanent eligibility to work in the United States without sponsorship Location and Work Authorization
Office in Delafield, WI; must be able to work on-site as required. Permanent eligibility to work in the United States without sponsorship. Equal Employment Opportunity
RAIC Labs is an equal opportunity employer. We do not discriminate on the basis of any protected group status under applicable law. Voluntary Self-Identification
Voluntary information about veterans and individuals with disabilities is requested for government reporting purposes. Submitting this information is voluntary and confidential. This information will not affect hiring decisions.
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