Tata Consultancy Services
Overview
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L2 Desktop Support Engineer
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Tata Consultancy Services Get AI-powered advice on this job and more exclusive features. Responsibilities
Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries. Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools. Troubleshoot operating system issues, and LAN/WAN connection issues. Update tickets with accurate and timely records of work performed, and resolution detail. Maintain and contribute to a knowledge base. Coordinate hardware warranty repair. Perform inventory management activities as required in coordination with asset management and other corporate groups. Escalate to 3rd party vendors when necessary. Raise and coordinate problem management issues. Perform additional tasks (end user/infra related) with strong understanding of SLA and KPI management. Provide technical support stationed at the site who can respond to problems within data center / computer / server rooms which may require physical handling. Provide on-site, operational support for remote management, installation and troubleshooting of data center equipment. Manage End User related incidents and requests; act as go-to person for plant IT related requests (password resets, access, etc.). Requirements / Qualifications
Ability to work within multiple sites, including travel to different sites as necessary or required by the customer. Physically fit to walk through large areas. Ability to work after hours and weekends if necessary or required by the customer. Knowledge of ServiceNow as the ticketing tool. Strong understanding and skills in SLA, KPI Management. Experience providing technical support on desktop/laptop hardware and software. Salary and Location
Base Salary Range: $50,000 - $60,000 per annum Location: Dallas, TX Employment type
Full-time Seniority level
Entry level
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Join to apply for the
L2 Desktop Support Engineer
role at
Tata Consultancy Services Get AI-powered advice on this job and more exclusive features. Responsibilities
Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries. Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools. Troubleshoot operating system issues, and LAN/WAN connection issues. Update tickets with accurate and timely records of work performed, and resolution detail. Maintain and contribute to a knowledge base. Coordinate hardware warranty repair. Perform inventory management activities as required in coordination with asset management and other corporate groups. Escalate to 3rd party vendors when necessary. Raise and coordinate problem management issues. Perform additional tasks (end user/infra related) with strong understanding of SLA and KPI management. Provide technical support stationed at the site who can respond to problems within data center / computer / server rooms which may require physical handling. Provide on-site, operational support for remote management, installation and troubleshooting of data center equipment. Manage End User related incidents and requests; act as go-to person for plant IT related requests (password resets, access, etc.). Requirements / Qualifications
Ability to work within multiple sites, including travel to different sites as necessary or required by the customer. Physically fit to walk through large areas. Ability to work after hours and weekends if necessary or required by the customer. Knowledge of ServiceNow as the ticketing tool. Strong understanding and skills in SLA, KPI Management. Experience providing technical support on desktop/laptop hardware and software. Salary and Location
Base Salary Range: $50,000 - $60,000 per annum Location: Dallas, TX Employment type
Full-time Seniority level
Entry level
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