FIMER Renewable Energy Solutions
Technical Customer Support Specialist - Hybrid
FIMER Renewable Energy Solutions, Phoenix, Arizona, United States, 85003
Technical Customer Support Specialist
Location: Phoenix, Arizona USA
LoB / Function: Service
Local Org Unit: Service Reporting Line: CIC/CRM Manager
Employment Contract Type: Permanent/Full-Time
Education: BS in Electrical Engineering or Associates in Electronics with applicable experience
ACTIVITIES
Provide high level technical support to FIMER customers for monitoring products (various makes/models) including data loggers, weather stations, meters, logging equipment, smart combiner boxes, sub-array DC monitors
Troubleshoot solar monitoring platforms and create trouble tickets for software issues
Perform in-depth troubleshooting on solar inverter products including micro inverters, single phase string inverters, three phase string inverters, and three phase central inverters
Remotely interface, troubleshoot, diagnose and repair customer equipment supporting end customers, installer partners and FIMER Field Service Engineers.
Ensure that the Salesforce database (case management system) is maintained to an accurate and excellent standard, documenting and tracking all customer calls.
Monitor multiple case queues in business system and follow up accordingly with customers
Assist FIMER personnel with solar monitoring and inverter troubleshooting
Dispatch to the field (rarely)
#J-18808-Ljbffr
LoB / Function: Service
Local Org Unit: Service Reporting Line: CIC/CRM Manager
Employment Contract Type: Permanent/Full-Time
Education: BS in Electrical Engineering or Associates in Electronics with applicable experience
ACTIVITIES
Provide high level technical support to FIMER customers for monitoring products (various makes/models) including data loggers, weather stations, meters, logging equipment, smart combiner boxes, sub-array DC monitors
Troubleshoot solar monitoring platforms and create trouble tickets for software issues
Perform in-depth troubleshooting on solar inverter products including micro inverters, single phase string inverters, three phase string inverters, and three phase central inverters
Remotely interface, troubleshoot, diagnose and repair customer equipment supporting end customers, installer partners and FIMER Field Service Engineers.
Ensure that the Salesforce database (case management system) is maintained to an accurate and excellent standard, documenting and tracking all customer calls.
Monitor multiple case queues in business system and follow up accordingly with customers
Assist FIMER personnel with solar monitoring and inverter troubleshooting
Dispatch to the field (rarely)
#J-18808-Ljbffr