Compucom Staffing
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Executive Desktop Support Tech
role at
Compucom Staffing . At
Compucom Staffing , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified
Executive Desktop Support Tech
to join their team onsite in Irvine, CA and provide end-user support for client executives. The ideal candidate must have VIP Executive support experience and excellent customer service skills. Responsibilities
Assist with End User support and troubleshooting for issues including PC, mobility, wireless, and audio visual (AV) conference room telepresence and physical connectivity. Provide support for 90% Windows OS and 10% Mac, MS Office, and Client Core Image applications. Perform PC builds and transfers for new deployments. Assist with hardware repair break/fix support for warranty and out of warranty costs as approved by Client. Provide hands and eyes assistance for other Client IT resolver groups as directed by Client. Assist with the analysis and resolution of hardware and software issues. Provide mobile cell phone support (e.g., downloading of Client provided applications and basic troubleshooting). Perform minor cabling and cable management where the work does not require access behind walls or equipment requiring ladders or lifts. PC lifecycle, software support, audio visual, and GCOM/Teams support. Printer support to troubleshoot basic issues as directed by Client not covered by other contractors (e.g., paper jams, toner replacement, basic configuration). Address incidents related to Client applications, Collaboration Tools, mobility, wireless, Teams, conference room, physical connectivity, Windows OS, MS Office, Client core image applications, and MS Intune. Collaborate with Level II support during downtimes. Experience creating, documenting, and closing VIP tickets. Provide very high touch support with VIP users and ticket creation when needed. Skills And Qualifications
Minimum 2 to 3+ years of experience supporting PC hardware and software in enterprise environments. Comfort providing hands-on support for servers and networks. Experience maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and peripherals. Strong ability to document, maintain, upgrade, or replace hardware and software systems. Experience supporting and maintaining user account information including rights, security, and systems groups. Professional, businesslike demeanor with effective customer communication. Ability to respond to routine technical questions or requests for information from customers. Willingness to attend and support conference meetings as necessary. Provide white-glove support when requested during conferences and high-touch scenarios. Maintain a professional appearance and adhere to client dress policy. Sense of urgency and ability to work with strong personalities. Wage Range
The rate for this position is between
$28.33 - $44.00 per hour . Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate. Benefits
The Company offers a comprehensive benefits package that you can elect into, including but not limited to medical, dental, vision, life, AD&D, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), and FSA/HSA pre-tax benefits. Benefits eligibility may apply. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. We will consider for employment all qualified applicants, including those with criminal histories, arrest records, and convictions, in a manner consistent with applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance. Click here to access the California Privacy Notice. W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time. Compucom Staffing , a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit
www.compucom.com . Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology
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Executive Desktop Support Tech
role at
Compucom Staffing . At
Compucom Staffing , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified
Executive Desktop Support Tech
to join their team onsite in Irvine, CA and provide end-user support for client executives. The ideal candidate must have VIP Executive support experience and excellent customer service skills. Responsibilities
Assist with End User support and troubleshooting for issues including PC, mobility, wireless, and audio visual (AV) conference room telepresence and physical connectivity. Provide support for 90% Windows OS and 10% Mac, MS Office, and Client Core Image applications. Perform PC builds and transfers for new deployments. Assist with hardware repair break/fix support for warranty and out of warranty costs as approved by Client. Provide hands and eyes assistance for other Client IT resolver groups as directed by Client. Assist with the analysis and resolution of hardware and software issues. Provide mobile cell phone support (e.g., downloading of Client provided applications and basic troubleshooting). Perform minor cabling and cable management where the work does not require access behind walls or equipment requiring ladders or lifts. PC lifecycle, software support, audio visual, and GCOM/Teams support. Printer support to troubleshoot basic issues as directed by Client not covered by other contractors (e.g., paper jams, toner replacement, basic configuration). Address incidents related to Client applications, Collaboration Tools, mobility, wireless, Teams, conference room, physical connectivity, Windows OS, MS Office, Client core image applications, and MS Intune. Collaborate with Level II support during downtimes. Experience creating, documenting, and closing VIP tickets. Provide very high touch support with VIP users and ticket creation when needed. Skills And Qualifications
Minimum 2 to 3+ years of experience supporting PC hardware and software in enterprise environments. Comfort providing hands-on support for servers and networks. Experience maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and peripherals. Strong ability to document, maintain, upgrade, or replace hardware and software systems. Experience supporting and maintaining user account information including rights, security, and systems groups. Professional, businesslike demeanor with effective customer communication. Ability to respond to routine technical questions or requests for information from customers. Willingness to attend and support conference meetings as necessary. Provide white-glove support when requested during conferences and high-touch scenarios. Maintain a professional appearance and adhere to client dress policy. Sense of urgency and ability to work with strong personalities. Wage Range
The rate for this position is between
$28.33 - $44.00 per hour . Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate. Benefits
The Company offers a comprehensive benefits package that you can elect into, including but not limited to medical, dental, vision, life, AD&D, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), and FSA/HSA pre-tax benefits. Benefits eligibility may apply. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. We will consider for employment all qualified applicants, including those with criminal histories, arrest records, and convictions, in a manner consistent with applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance. Click here to access the California Privacy Notice. W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time. Compucom Staffing , a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit
www.compucom.com . Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology
#J-18808-Ljbffr