Compucom Staffing
Overview
Our client is looking for a qualified
Desktop Support Technician
to join the team onsite in Durham, NC. Pay
Base pay range: $16.50/hr - $24.20/hr Duties And Responsibilities
Repair, test, image and clean PCs, laptops, monitors, printers, and other related hardware Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention Provide technical support to end users in person at the customer’s site Back up and burn end user data Assist in developing and documenting improvements to current processes Assist other coworkers in resolution of end users\' technical issues across the program Assist Site Leader in the execution of established processes and escalations Skills And Qualifications
Experience with asset management Confident, positive attitude to deliver great customer experience Ability to work in a fast-paced environment with high energy Deep understanding of diagnosing and troubleshooting PC hardware components and software (Windows, Outlook, network printers) Experience with enterprise technologies (Office 365, Windows 10, imaging, ticketing systems) Experience supporting applications related to engineering, manufacturing, and logistics is a plus Ability to work with strong personalities and deescalate tense users Ability to work independently and be available for scheduled hours Trusted to work proactively in a setting with limited IT leadership Ability to handle multiple projects Experience in an enterprise environment Physically able to lift up to 40 lbs, bend, crawl and climb Be on their feet and walk potentially a good portion of the day while visiting customers’ work areas ServiceNow experience not required but a plus Windows 10 and Mac OS experience a plus Wage Range
The hourly rate for this position is between
$16.50 to $24.20 per hour . Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits
The Company offers a comprehensive benefit package that you can elect into including but not limited to: medical, dental, vision, life, AD&D, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. We are unable to sponsor H-1B visas currently. CompucomStaffing , a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit
www.compucom.com . Seniority level
Entry level Employment type
Full-time Job function
Information Technology
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Our client is looking for a qualified
Desktop Support Technician
to join the team onsite in Durham, NC. Pay
Base pay range: $16.50/hr - $24.20/hr Duties And Responsibilities
Repair, test, image and clean PCs, laptops, monitors, printers, and other related hardware Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention Provide technical support to end users in person at the customer’s site Back up and burn end user data Assist in developing and documenting improvements to current processes Assist other coworkers in resolution of end users\' technical issues across the program Assist Site Leader in the execution of established processes and escalations Skills And Qualifications
Experience with asset management Confident, positive attitude to deliver great customer experience Ability to work in a fast-paced environment with high energy Deep understanding of diagnosing and troubleshooting PC hardware components and software (Windows, Outlook, network printers) Experience with enterprise technologies (Office 365, Windows 10, imaging, ticketing systems) Experience supporting applications related to engineering, manufacturing, and logistics is a plus Ability to work with strong personalities and deescalate tense users Ability to work independently and be available for scheduled hours Trusted to work proactively in a setting with limited IT leadership Ability to handle multiple projects Experience in an enterprise environment Physically able to lift up to 40 lbs, bend, crawl and climb Be on their feet and walk potentially a good portion of the day while visiting customers’ work areas ServiceNow experience not required but a plus Windows 10 and Mac OS experience a plus Wage Range
The hourly rate for this position is between
$16.50 to $24.20 per hour . Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits
The Company offers a comprehensive benefit package that you can elect into including but not limited to: medical, dental, vision, life, AD&D, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. We are unable to sponsor H-1B visas currently. CompucomStaffing , a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit
www.compucom.com . Seniority level
Entry level Employment type
Full-time Job function
Information Technology
#J-18808-Ljbffr