OpenEye
Overview
OpenEye, the cloud video platform company, provides solutions for video security, business intelligence, and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net. POSITION OVERVIEW OpenEye is expanding our Systems Engineering team and looking for a hard-working Systems Technician with experience building great software and hardware products. You will work closely with smart and motivated people across a broad spectrum of technologies to develop outstanding products that help businesses improve safety and increase business intelligence. This position covers several key Systems Engineering responsibilities at OpenEye, including but not limited to testing hardware products, firmware and software, cloud connected components, protocols and APIs. Daily duties include software and firmware qualification for embedded, x86 and cloud platforms, reproducing issues reported in the field, root cause analysis of escalated customer issues, testing installers images and patches, creating and executing test plans. Responsibilities
Evaluates IP camera firmware, including all associated functions and integration points with OpenEye software platforms. Performs agile QA on technology components provided by OpenEye and external engineering teams. Evaluates system performance, throughput and reliability of products. Reproduces and troubleshoots escalated hardware & software issues reported in the field or by internal teams. Utilizes test tool platforms to validate and troubleshoot integrated IP Video components. Performs all other duties/responsibilities as necessary or assigned. Qualifications
Minimum 2 years of related experience or a related Information Technology degree Knowledge of Microsoft Windows Operating Systems, Linux Operating Systems and their various technology stacks. Experience in system performance analysis, understanding of network bandwidth, CPU utilization, storage throughput, etc. Preferred
Familiarity with bug reporting and issue tracking platforms (Jira preferred). Salary range is $19.00 - $30.00. Eligible for an annual discretionary bonus. Employees are eligible to purchase company stock at a discounted rate. Collaborative, fun, creative culture where idea sharing is encouraged. Casual dress code. Medical, dental, vision & prescription benefits starting day one; generous subsidies and health savings account options with company contributions. Up to $5,000 annual company match for 401k. Company paid short-term/long-term disability, AD&D and life insurance. Paid maternity and paternity leave. 15 Days of Paid Vacation accrued per year (increases after year three). Paid Sick/Wellness time accrued at 1 hour for every 35 hours worked (subject to local laws). 9 Paid Holidays per year. Educational Assistance Program covering non-degree support, undergraduate and graduate degrees. Employee Equipment Program – Free Alarm.com system for your home. OpenEye is an Equal Opportunity Employer. We collect information that identifies or describes you forHR-related purposes in accordance with applicable law. This description is limited to information necessary for evaluating applicants and tracking recruitment activity.
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OpenEye, the cloud video platform company, provides solutions for video security, business intelligence, and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net. POSITION OVERVIEW OpenEye is expanding our Systems Engineering team and looking for a hard-working Systems Technician with experience building great software and hardware products. You will work closely with smart and motivated people across a broad spectrum of technologies to develop outstanding products that help businesses improve safety and increase business intelligence. This position covers several key Systems Engineering responsibilities at OpenEye, including but not limited to testing hardware products, firmware and software, cloud connected components, protocols and APIs. Daily duties include software and firmware qualification for embedded, x86 and cloud platforms, reproducing issues reported in the field, root cause analysis of escalated customer issues, testing installers images and patches, creating and executing test plans. Responsibilities
Evaluates IP camera firmware, including all associated functions and integration points with OpenEye software platforms. Performs agile QA on technology components provided by OpenEye and external engineering teams. Evaluates system performance, throughput and reliability of products. Reproduces and troubleshoots escalated hardware & software issues reported in the field or by internal teams. Utilizes test tool platforms to validate and troubleshoot integrated IP Video components. Performs all other duties/responsibilities as necessary or assigned. Qualifications
Minimum 2 years of related experience or a related Information Technology degree Knowledge of Microsoft Windows Operating Systems, Linux Operating Systems and their various technology stacks. Experience in system performance analysis, understanding of network bandwidth, CPU utilization, storage throughput, etc. Preferred
Familiarity with bug reporting and issue tracking platforms (Jira preferred). Salary range is $19.00 - $30.00. Eligible for an annual discretionary bonus. Employees are eligible to purchase company stock at a discounted rate. Collaborative, fun, creative culture where idea sharing is encouraged. Casual dress code. Medical, dental, vision & prescription benefits starting day one; generous subsidies and health savings account options with company contributions. Up to $5,000 annual company match for 401k. Company paid short-term/long-term disability, AD&D and life insurance. Paid maternity and paternity leave. 15 Days of Paid Vacation accrued per year (increases after year three). Paid Sick/Wellness time accrued at 1 hour for every 35 hours worked (subject to local laws). 9 Paid Holidays per year. Educational Assistance Program covering non-degree support, undergraduate and graduate degrees. Employee Equipment Program – Free Alarm.com system for your home. OpenEye is an Equal Opportunity Employer. We collect information that identifies or describes you forHR-related purposes in accordance with applicable law. This description is limited to information necessary for evaluating applicants and tracking recruitment activity.
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