Granitestate Gaming
About Granite State Gaming & Hospitality, LLC
Granite State Gaming & Hospitality, a subsidiary of G2 Gaming, is committed to supporting community nonprofit organizations in New Hampshire through innovative entertainment, hospitality and gaming experiences. Our accomplished team of industry professionals have more than 150 years of experience and are ready to take charitable gaming to a whole new level; creating world-class venues, infusing more economic opportunities into the markets we serve while helping New Hampshire nonprofits thrive. We believe our innovative player experiences and enhanced operations can be a partnership that helps provide valuable resources directly to those organizations that are helping our friends and neighbors. We are currently open and developing first class gaming venues in Rochester, Hampton, and Littleton.
About the role The HHR Technician plays a critical role in ensuring the smooth operation of our casino's technology infrastructure. This position provides comprehensive support for a diverse range of hardware and software, including: HHR EGMs (Historical Horse Racing, Electronic Gaming Machines), CMS (Casino Management System), Casino IT networks, personal computers (PCs), Ticket Redemption and ATM machines, audio/visual (AV) equipment, surveillance system, access control systems and point-of-sale (POS) systems. This position will work closely with the casino management team and 3rd party vendors, ensuring a well-functioning and reliable technological infrastructure for the casino.
What you\'ll do
Lead the installation and movement of HHR EGMs (Historical Horse Racing, Electronic Gaming Machines). Coordinate vendors, regulatory process and connect machines to the casino CMS (Casino Management System)
Assist as needed on fixing issues that may arise on HHR EGMs
Retire HHR EGMs as needed
Become familiar with the CMS (Casino Management System)
Setup and maintain up to date HHR EGMs data in the CMS
Assist in running reports as needed for G2 Gaming Staff and 3 rd party partners
Setup and configure CMS tools such as floor maps and jackpot notifications
Maintain functionality, address issues and work with 3rd party vendors on installs and upgrades.
Qualifications
Minimum 2 years of experience in a related support role.
Proficient in troubleshooting PC hardware and software issues.
Experience with installing and supporting various software programs.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Ability to prioritize multiple tasks and meet deadlines.
Strong problem-solving and analytical skills.
Experience in a casino or hospitality environment a plus.
#J-18808-Ljbffr
Granite State Gaming & Hospitality, a subsidiary of G2 Gaming, is committed to supporting community nonprofit organizations in New Hampshire through innovative entertainment, hospitality and gaming experiences. Our accomplished team of industry professionals have more than 150 years of experience and are ready to take charitable gaming to a whole new level; creating world-class venues, infusing more economic opportunities into the markets we serve while helping New Hampshire nonprofits thrive. We believe our innovative player experiences and enhanced operations can be a partnership that helps provide valuable resources directly to those organizations that are helping our friends and neighbors. We are currently open and developing first class gaming venues in Rochester, Hampton, and Littleton.
About the role The HHR Technician plays a critical role in ensuring the smooth operation of our casino's technology infrastructure. This position provides comprehensive support for a diverse range of hardware and software, including: HHR EGMs (Historical Horse Racing, Electronic Gaming Machines), CMS (Casino Management System), Casino IT networks, personal computers (PCs), Ticket Redemption and ATM machines, audio/visual (AV) equipment, surveillance system, access control systems and point-of-sale (POS) systems. This position will work closely with the casino management team and 3rd party vendors, ensuring a well-functioning and reliable technological infrastructure for the casino.
What you\'ll do
Lead the installation and movement of HHR EGMs (Historical Horse Racing, Electronic Gaming Machines). Coordinate vendors, regulatory process and connect machines to the casino CMS (Casino Management System)
Assist as needed on fixing issues that may arise on HHR EGMs
Retire HHR EGMs as needed
Become familiar with the CMS (Casino Management System)
Setup and maintain up to date HHR EGMs data in the CMS
Assist in running reports as needed for G2 Gaming Staff and 3 rd party partners
Setup and configure CMS tools such as floor maps and jackpot notifications
Maintain functionality, address issues and work with 3rd party vendors on installs and upgrades.
Qualifications
Minimum 2 years of experience in a related support role.
Proficient in troubleshooting PC hardware and software issues.
Experience with installing and supporting various software programs.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Ability to prioritize multiple tasks and meet deadlines.
Strong problem-solving and analytical skills.
Experience in a casino or hospitality environment a plus.
#J-18808-Ljbffr