University Hospitals
Overview
Sr Administrator, Pediatrics - Main Campus (25000742). The Sr. Administrator leads and manages operations for a portfolio of clinical services (department(s), divisions and/or community practices) which drive our UHCN strategy and business objectives including financial management, patient experience, patient access, and talent management. Objectives are established by UHCN senior leadership and executed by the Sr. Administrator in partnership with a physician leader (e.g. Chair, Chief, Regional/Site Medical Director, etc.). The role requires building consensus among a diverse group of stakeholders including direct reports and key business partners (e.g., Finance, Legal, HR, Credentialing, etc.), and promoting a just culture rooted in equity, diversity and inclusion.
What You Will Do
Financial Management
Develops and secures approval for operating and capital budgets and manages performance to those budgets
Identifies practice/business development opportunities to increase market share
Completes business plans for physician and APP recruitment, programmatic development or other operational or strategic initiatives
Analyzes financial impact of changes in clinical activities and forecasts actual revenue/expenditures against approved budget, including technical and professional financials
Analyzes and supports review of financial statements and clinical performance and their impact to provider compensation based on incentive plans (e.g., RVU, cash collection, and/or value plans)
Oversees entry of and reviews charges, procedure codes, and payments and develops contingency plans to adjudicate any outstanding charges
Accounts for all prior authorization, medical necessity and point of service/time of service cash collection activities
Responsible for financial management of non-operating accounts including endowments, gifts, physician recruitment packages and research accounts
Patient Experience
Rounds frequently in patient care areas to ensure safety and quality standards are met and maintained
Ensures providers and staff foster a culture of patient- and family-centered care and service excellence
Partners with physicians and staff to ensure continuous quality improvement, particularly as it relates to patient experience
Regularly reviews CGCAHPS data and creates and implements action plans as needed to meet department/practice, entity and system goals
Patient Access
Effectively manages clinical capacity to meet consumer demand
Leverages metrics such as New Patient Lag Days, UHPS No Show, Time Utilization and others to drive optimal outcomes
Optimizes the use of digital access tools to maximize patient access, including SMN, Telehealth, PatientTrak and others
Talent Management
Interviews, selects, trains, supervises, evaluates and coaches employees
Meets monthly with each physician to review financial performance and key practice indicators
Implements a staffing plan that effectively addresses department/division needs and productivity measures
Additional Responsibilities
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Education
Bachelor's Degree (Required)
Master's Degree (MBA or MHA) (Preferred)
Work Experience
5+ years progressive practice operations management experience (Required)
2+ years in the Administrator role and have demonstrated success in all administrator competencies, if internal candidate
Knowledge, Skills, & Abilities
Experience with strategic projects, system improvement efforts or core portfolio growth. (Required proficiency)
Strong PC skills including MS Excel/PPT/Project Management software. (Preferred proficiency)
Excellent written and verbal communication skills. (Required proficiency)
Ability to adapt and change to innovations. (Required proficiency)
Ability to prioritize initiatives. (Required proficiency)
Demonstrates success working independently. (Required proficiency)
Problem solving and critical thinking. (Required proficiency)
Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment. (Required proficiency)
Licenses and Certifications
Participation in MGMA, ACHE or similar organization (Preferred)
Physical Demands
Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely 20 lbs
Carrying Rarely 20 lbs
Pushing Rarely 20 lbs
Pulling Rarely 20 lbs
Climbing Rarely 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently
Travel Requirements
10%
#J-18808-Ljbffr
Sr Administrator, Pediatrics - Main Campus (25000742). The Sr. Administrator leads and manages operations for a portfolio of clinical services (department(s), divisions and/or community practices) which drive our UHCN strategy and business objectives including financial management, patient experience, patient access, and talent management. Objectives are established by UHCN senior leadership and executed by the Sr. Administrator in partnership with a physician leader (e.g. Chair, Chief, Regional/Site Medical Director, etc.). The role requires building consensus among a diverse group of stakeholders including direct reports and key business partners (e.g., Finance, Legal, HR, Credentialing, etc.), and promoting a just culture rooted in equity, diversity and inclusion.
What You Will Do
Financial Management
Develops and secures approval for operating and capital budgets and manages performance to those budgets
Identifies practice/business development opportunities to increase market share
Completes business plans for physician and APP recruitment, programmatic development or other operational or strategic initiatives
Analyzes financial impact of changes in clinical activities and forecasts actual revenue/expenditures against approved budget, including technical and professional financials
Analyzes and supports review of financial statements and clinical performance and their impact to provider compensation based on incentive plans (e.g., RVU, cash collection, and/or value plans)
Oversees entry of and reviews charges, procedure codes, and payments and develops contingency plans to adjudicate any outstanding charges
Accounts for all prior authorization, medical necessity and point of service/time of service cash collection activities
Responsible for financial management of non-operating accounts including endowments, gifts, physician recruitment packages and research accounts
Patient Experience
Rounds frequently in patient care areas to ensure safety and quality standards are met and maintained
Ensures providers and staff foster a culture of patient- and family-centered care and service excellence
Partners with physicians and staff to ensure continuous quality improvement, particularly as it relates to patient experience
Regularly reviews CGCAHPS data and creates and implements action plans as needed to meet department/practice, entity and system goals
Patient Access
Effectively manages clinical capacity to meet consumer demand
Leverages metrics such as New Patient Lag Days, UHPS No Show, Time Utilization and others to drive optimal outcomes
Optimizes the use of digital access tools to maximize patient access, including SMN, Telehealth, PatientTrak and others
Talent Management
Interviews, selects, trains, supervises, evaluates and coaches employees
Meets monthly with each physician to review financial performance and key practice indicators
Implements a staffing plan that effectively addresses department/division needs and productivity measures
Additional Responsibilities
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Education
Bachelor's Degree (Required)
Master's Degree (MBA or MHA) (Preferred)
Work Experience
5+ years progressive practice operations management experience (Required)
2+ years in the Administrator role and have demonstrated success in all administrator competencies, if internal candidate
Knowledge, Skills, & Abilities
Experience with strategic projects, system improvement efforts or core portfolio growth. (Required proficiency)
Strong PC skills including MS Excel/PPT/Project Management software. (Preferred proficiency)
Excellent written and verbal communication skills. (Required proficiency)
Ability to adapt and change to innovations. (Required proficiency)
Ability to prioritize initiatives. (Required proficiency)
Demonstrates success working independently. (Required proficiency)
Problem solving and critical thinking. (Required proficiency)
Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment. (Required proficiency)
Licenses and Certifications
Participation in MGMA, ACHE or similar organization (Preferred)
Physical Demands
Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely 20 lbs
Carrying Rarely 20 lbs
Pushing Rarely 20 lbs
Pulling Rarely 20 lbs
Climbing Rarely 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently
Travel Requirements
10%
#J-18808-Ljbffr