Valley National Bank
Job Overview
Personal Banker role at Valley Bank in Middle Village, NY. The Banking Service Professional will provide effective support of sales and service activities within the banking office, develop new business by educating existing and potential clients, and exemplify Valley's quality service standards. Provides a variety of banking solutions by analyzing needs, recommending solutions and selling bank products and services to existing and potential clients. Performs routine banking transactions (teller and platform) and supports the Market Manager in achieving quality service and complying with operational procedures. Location
69-20 80th Street, Middle Village, New York 11379, United States Job Details
Expected Work Hours:
40 hours Full-time/Part-time:
Full-time FLSA:
Non-exempt Job Description
Responsibilities include, but are not limited to: Provide exceptional customer service in accordance with Valley's mission statement; engage customers with friendly and professional service. Educate customers on Bank products and services; cross-sell products and services. Present a confident and professional demeanor; analyze needs and recommend appropriate products and services. Meet with customers to analyze financial needs and maximize sales opportunities; open new accounts (checking, savings, CDs, IRAs), discuss/sell loan products, and promote online and mobile banking. Meet customer expectations and achieve service quality standards; participate in the sales referral process and assist management in coaching branch staff. Perform transactions, maintain and balance cash box; utilize Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines; assist customers with Coin Machines. Act as Vault Teller ensuring branch cash adequacy; assist in ordering and distributing cash within prescribed limits. Assist in community events (e.g., Habitat for Humanity); participate in CRA initiatives and programs. Report significant matters and unusual customer activity to Manager; maintain knowledge of compliance and regulatory requirements. Maintain knowledge and compliance with the Bank's Code of Conduct and all policies and procedures. Qualifications
Required Skills: Excellent verbal and written communication; ability to demonstrate products and services to customers. Excellent interpersonal and customer service skills (attentiveness, tact, diplomacy). Strong analytical, problem-solving and decision-making abilities to resolve customer issues. Ability to make on-the-spot decisions about customer transactions while considering risk and customer satisfaction. Ability to interpret varied instructions and use Retail Banking knowledge to engage customers in product discussions. Detail-oriented with strong organizational skills and high level of accuracy. Ability to manage multiple projects simultaneously. Proficient computer skills. Required Experience: High School diploma or GED and minimum 1 year of business services experience in branch banking; knowledge of branch operations or completion of Valley Retail training. Associates or Bachelor's degree in accounting, business, finance, economics or related field preferred. Preferred Experience: FIS/IBS (Integrated Banking Solutions) experience preferred. Total Rewards
We offer a comprehensive total rewards package including base salary determined by role, experience, and location; eligibility for commission-based and discretionary incentive compensation where applicable. Benefits include health care, retirement savings options, tuition and adoption reimbursement, paid time off, mental health support, and other programs. Details provided during the hiring process. Pay Range
$17.31 - $28.85 / hour Pay Transparency
We comply with pay transparency requirements as applicable in certain states.
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Personal Banker role at Valley Bank in Middle Village, NY. The Banking Service Professional will provide effective support of sales and service activities within the banking office, develop new business by educating existing and potential clients, and exemplify Valley's quality service standards. Provides a variety of banking solutions by analyzing needs, recommending solutions and selling bank products and services to existing and potential clients. Performs routine banking transactions (teller and platform) and supports the Market Manager in achieving quality service and complying with operational procedures. Location
69-20 80th Street, Middle Village, New York 11379, United States Job Details
Expected Work Hours:
40 hours Full-time/Part-time:
Full-time FLSA:
Non-exempt Job Description
Responsibilities include, but are not limited to: Provide exceptional customer service in accordance with Valley's mission statement; engage customers with friendly and professional service. Educate customers on Bank products and services; cross-sell products and services. Present a confident and professional demeanor; analyze needs and recommend appropriate products and services. Meet with customers to analyze financial needs and maximize sales opportunities; open new accounts (checking, savings, CDs, IRAs), discuss/sell loan products, and promote online and mobile banking. Meet customer expectations and achieve service quality standards; participate in the sales referral process and assist management in coaching branch staff. Perform transactions, maintain and balance cash box; utilize Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines; assist customers with Coin Machines. Act as Vault Teller ensuring branch cash adequacy; assist in ordering and distributing cash within prescribed limits. Assist in community events (e.g., Habitat for Humanity); participate in CRA initiatives and programs. Report significant matters and unusual customer activity to Manager; maintain knowledge of compliance and regulatory requirements. Maintain knowledge and compliance with the Bank's Code of Conduct and all policies and procedures. Qualifications
Required Skills: Excellent verbal and written communication; ability to demonstrate products and services to customers. Excellent interpersonal and customer service skills (attentiveness, tact, diplomacy). Strong analytical, problem-solving and decision-making abilities to resolve customer issues. Ability to make on-the-spot decisions about customer transactions while considering risk and customer satisfaction. Ability to interpret varied instructions and use Retail Banking knowledge to engage customers in product discussions. Detail-oriented with strong organizational skills and high level of accuracy. Ability to manage multiple projects simultaneously. Proficient computer skills. Required Experience: High School diploma or GED and minimum 1 year of business services experience in branch banking; knowledge of branch operations or completion of Valley Retail training. Associates or Bachelor's degree in accounting, business, finance, economics or related field preferred. Preferred Experience: FIS/IBS (Integrated Banking Solutions) experience preferred. Total Rewards
We offer a comprehensive total rewards package including base salary determined by role, experience, and location; eligibility for commission-based and discretionary incentive compensation where applicable. Benefits include health care, retirement savings options, tuition and adoption reimbursement, paid time off, mental health support, and other programs. Details provided during the hiring process. Pay Range
$17.31 - $28.85 / hour Pay Transparency
We comply with pay transparency requirements as applicable in certain states.
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