Assistant Call Center Manager

Assistant Call Center Manager Creating a fresh solution to bath remodeling, Luxury Bath of Seattle offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. America’s number one growing acrylic bath company, Luxury Bath of Seattle is looking to hire an experienced Assistant Call Center Manager in our Tukwila, WA office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.

Responsibilities

Schedule and confirm appointments

Hire, train and manage Call Center Representatives

Answer inbound calls and make outbound calls

Customer Service

Manage sales reps schedules

Achieve weekly and monthly quotas

Qualifications

Prior experience as a Call Center Manager

Excellent written and verbal communication skills

Excellent customer service, multi-tasking, and leadership skills

Advanced computer skills

We have an excellent compensation package for this position that includes a salary and bonus opportunities.

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