Security Bank of Kansas City
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Personal Banker
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Security Bank of Kansas City If you want to make a difference in the communities we serve, Security Bank of Kansas City offers a career for you. In addition to a competitive compensation and benefits package, full-time employees receive 11 paid holidays, rewarding growth opportunities, generous paid time off, and discounted banking services. Job Description
A
Personal Banker
delivers an excellent experience to current and potential customers. Employees in this position possess exceptional customer service skills, confidence, leadership, a strong sales aptitude, attention to detail, and an outstanding knowledge of traditional and emerging bank products and services. They support new and existing customers using in‑person interactions, phone calls, and e‑mail, ensuring the banking center channel delivers a consistent, prompt, and professional experience while building long‑term relationships. Job Requirements
Understands and applies operational policies and procedures that evolve as customer behaviors change. Understands the consumer lending process and cross‑sell opportunities. Properly identifies customers on every interaction using established guidelines. Provides accurate account information using account security procedures. Recognizes account flags such as holds, delinquent loans, and screen messages before interacting with a customer. Recognizes inconsistencies regarding checks being deposited and account activity. Understands check hold processes and procedures. Must be customer‑focused and convey information enthusiastically. Greets customers enthusiastically and exceeds expectations. Supports individual and enterprise goals as determined by management. Utilizes system software provided. Promotes honest and open communication throughout the organization. Demonstrates behaviors consistent with the bank’s philosophies and leadership characteristics. Works with other departments to ensure the best service to the customer. Proactively seeks ways to provide financial solutions to new and existing relationships to meet or exceed customer expectations. Proficient in determining customer needs and providing solutions, including referrals to other departments and bank affiliates/partners such as mortgage, commercial lending, treasury management, and financial advisors. Maintains a strong working knowledge of consumer/business banking products and services to confidently consult with customers. Educates customers on emerging bank technology such as mobile banking and deposits, online banking, online bill pay, ATM/ITM depository functionality, debit and credit cards, E‑statements, etc. Accurately and efficiently processes a variety of banking transactions while safeguarding against fraud and ensuring customer privacy. Uses strong and creative decisioning skills to assist customers with little to no supervision. Provides friendly greetings to customers in the lobby, teller line, drive‑thru or over the phone. Efficiently processes basic transactions (deposits, withdrawals, check cashing, payments, etc.) while safeguarding against fraud. Issues money orders, cashier’s checks, and redeems savings bonds. Follows all applicable policies, procedures, regulatory rules, and guidelines. Researches and politely assists with customer inquiries, provides account statements, assists with check orders, accepts change of address requests, and performs other customer‑oriented functions to enhance retention and explore sales opportunities. Identifies correct product types through needs‑based questioning to sell products/services or make referrals to other departments, bank affiliates/partners to build and deepen relationships. Proactively seeks ways to expand customer relationships to meet or exceed goals. Ensures all disclosures, audit standards, security policies and procedures are followed in accordance with bank policy and federal regulations. Creates a wonderful client experience in the lobby, teller line, phone, and community. Actively promotes bank products and services to prospective new customers to insure personal and office budgets are met. Occasionally participates in onsite visits with customers, community groups or events to obtain networking opportunities and promote bank products, services, and brand. Assists with basic deposit and credit account openings, account maintenance requests, and may assist customers with accessing safe deposit boxes. Maintains, verifies, and balances a cash drawer following bank standard operating procedures. Trains new employees and provides continuing training for current employees. Meets job expectations outlined by Retail Management in the position’s Performance Matrix. Works at assigned banking center; this is not a remote position. May travel within the bank’s network of locations. Performs other duties as assigned. Qualifications
Minimum 1–2 years banking, retail, or sales experience and previous customer interaction preferred. Proven sales skills, leadership, client experience, and outside networking/community involvement. High school education equivalent. Excellent English verbal and written communication skills. Professional personal appearance and good hygiene. Intermediate experience with office technology tools. General knowledge of traditional bank products/services including online/mobile banking and self‑serve channels. Recent customer service experience, preferably in a banking environment. Ability to multi‑task, achieve goals, stay organized, solve problems, manage time wisely, and work with limited supervision. Willing and able to demonstrate these skills by coming to work daily, as scheduled. Equipment Requirements
Emerging bank technology (mobile, online, ATM/ITM). Personal computer. Currency recycler (if applicable). Multi‑line phone telephone system. Voice mail system. Calculator. Copy machine. Pneumatic tube system. Coin machine (if applicable). Automatic currency counter. Teller capture scanner. Software Requirements
Proficient with the Microsoft suite of products. Physical Requirements
Moving objects weighing up to 15 lbs. Sitting 20% of the day. Standing 60% of the day. Walking 20% of the day. Removing objects from shelves. Dexterity/coordination. Reading material/PC monitor. Writing/typing. Speaking/communicating. Listening/hearing. Repetitive hand movements (data entry). Travel to various worksite locations and departments. Other Information
Statements included in this job description describe the general nature and level of work performed by the employee(s) assigned to this job. The statements are not an exhaustive list of responsibilities, duties, and skills required. Accommodations will be made to allow for meeting requirements when they do not place an “undue hardship” on Security Bank of Kansas City. Security Bank of Kansas City is an Equal Opportunity / affirmative action employer.
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Personal Banker
role at
Security Bank of Kansas City If you want to make a difference in the communities we serve, Security Bank of Kansas City offers a career for you. In addition to a competitive compensation and benefits package, full-time employees receive 11 paid holidays, rewarding growth opportunities, generous paid time off, and discounted banking services. Job Description
A
Personal Banker
delivers an excellent experience to current and potential customers. Employees in this position possess exceptional customer service skills, confidence, leadership, a strong sales aptitude, attention to detail, and an outstanding knowledge of traditional and emerging bank products and services. They support new and existing customers using in‑person interactions, phone calls, and e‑mail, ensuring the banking center channel delivers a consistent, prompt, and professional experience while building long‑term relationships. Job Requirements
Understands and applies operational policies and procedures that evolve as customer behaviors change. Understands the consumer lending process and cross‑sell opportunities. Properly identifies customers on every interaction using established guidelines. Provides accurate account information using account security procedures. Recognizes account flags such as holds, delinquent loans, and screen messages before interacting with a customer. Recognizes inconsistencies regarding checks being deposited and account activity. Understands check hold processes and procedures. Must be customer‑focused and convey information enthusiastically. Greets customers enthusiastically and exceeds expectations. Supports individual and enterprise goals as determined by management. Utilizes system software provided. Promotes honest and open communication throughout the organization. Demonstrates behaviors consistent with the bank’s philosophies and leadership characteristics. Works with other departments to ensure the best service to the customer. Proactively seeks ways to provide financial solutions to new and existing relationships to meet or exceed customer expectations. Proficient in determining customer needs and providing solutions, including referrals to other departments and bank affiliates/partners such as mortgage, commercial lending, treasury management, and financial advisors. Maintains a strong working knowledge of consumer/business banking products and services to confidently consult with customers. Educates customers on emerging bank technology such as mobile banking and deposits, online banking, online bill pay, ATM/ITM depository functionality, debit and credit cards, E‑statements, etc. Accurately and efficiently processes a variety of banking transactions while safeguarding against fraud and ensuring customer privacy. Uses strong and creative decisioning skills to assist customers with little to no supervision. Provides friendly greetings to customers in the lobby, teller line, drive‑thru or over the phone. Efficiently processes basic transactions (deposits, withdrawals, check cashing, payments, etc.) while safeguarding against fraud. Issues money orders, cashier’s checks, and redeems savings bonds. Follows all applicable policies, procedures, regulatory rules, and guidelines. Researches and politely assists with customer inquiries, provides account statements, assists with check orders, accepts change of address requests, and performs other customer‑oriented functions to enhance retention and explore sales opportunities. Identifies correct product types through needs‑based questioning to sell products/services or make referrals to other departments, bank affiliates/partners to build and deepen relationships. Proactively seeks ways to expand customer relationships to meet or exceed goals. Ensures all disclosures, audit standards, security policies and procedures are followed in accordance with bank policy and federal regulations. Creates a wonderful client experience in the lobby, teller line, phone, and community. Actively promotes bank products and services to prospective new customers to insure personal and office budgets are met. Occasionally participates in onsite visits with customers, community groups or events to obtain networking opportunities and promote bank products, services, and brand. Assists with basic deposit and credit account openings, account maintenance requests, and may assist customers with accessing safe deposit boxes. Maintains, verifies, and balances a cash drawer following bank standard operating procedures. Trains new employees and provides continuing training for current employees. Meets job expectations outlined by Retail Management in the position’s Performance Matrix. Works at assigned banking center; this is not a remote position. May travel within the bank’s network of locations. Performs other duties as assigned. Qualifications
Minimum 1–2 years banking, retail, or sales experience and previous customer interaction preferred. Proven sales skills, leadership, client experience, and outside networking/community involvement. High school education equivalent. Excellent English verbal and written communication skills. Professional personal appearance and good hygiene. Intermediate experience with office technology tools. General knowledge of traditional bank products/services including online/mobile banking and self‑serve channels. Recent customer service experience, preferably in a banking environment. Ability to multi‑task, achieve goals, stay organized, solve problems, manage time wisely, and work with limited supervision. Willing and able to demonstrate these skills by coming to work daily, as scheduled. Equipment Requirements
Emerging bank technology (mobile, online, ATM/ITM). Personal computer. Currency recycler (if applicable). Multi‑line phone telephone system. Voice mail system. Calculator. Copy machine. Pneumatic tube system. Coin machine (if applicable). Automatic currency counter. Teller capture scanner. Software Requirements
Proficient with the Microsoft suite of products. Physical Requirements
Moving objects weighing up to 15 lbs. Sitting 20% of the day. Standing 60% of the day. Walking 20% of the day. Removing objects from shelves. Dexterity/coordination. Reading material/PC monitor. Writing/typing. Speaking/communicating. Listening/hearing. Repetitive hand movements (data entry). Travel to various worksite locations and departments. Other Information
Statements included in this job description describe the general nature and level of work performed by the employee(s) assigned to this job. The statements are not an exhaustive list of responsibilities, duties, and skills required. Accommodations will be made to allow for meeting requirements when they do not place an “undue hardship” on Security Bank of Kansas City. Security Bank of Kansas City is an Equal Opportunity / affirmative action employer.
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