Manager, Process Management - Customer Resiliency, Recoveries Team (Hybrid)

* Inspire and empower a small team of associates, leading a culture of collaboration, continuous growth, and excellence in process performance* Direct ownership of business processes as a Process Owner, accountable for supporting performers with designing and implementing process improvements, managing risks and improving effectiveness of our control suite* Regularly evaluate the health of our processes through monitoring KPIs and share insights and risk mitigation plans with senior leaders* Apply various methods for process improvement to continually enhance operational effectiveness, identify the root cause of issues and manage risk* Lead stakeholder engagement efforts and utilize exceptional communication, teamwork and influence skills to foster team alignment and drive process success* Partner with Strategy and Product partners to help define our destination-state business* Strategic planning, demonstrating the ability to set a vision, chart a path and execute with high impact* Understand and influence across a value stream, including tech, business, product, and operations**What Makes This Role Special:*** **Innovation-Driven Culture:** We value fresh perspectives, creative thinking, and a proactive approach to risk* **Collaborative Environment:** Work with passionate professionals across risk, operations, tech, and product******Basic Qualifications:*** Bachelor’s Degree or Military experience* At least 5 years of experience in Process Management, Risk Management or Project Management* At least 5 years of experience working with cross-functional teams to deliver consumer experiences* At least 5 years of experience managing senior stakeholders across business functions* At least 2 years of People Management experience## **Preferred Qualifications*** Masters Degree or MBA* 6+ years of Risk Management, Compliance or Risk Controls experience* 3+ years of experience with data management, reporting and analytics* 2+ years of experience working with Technology and Data teams, including tracking data and reporting on key performance indicators* 2+ years of experience in Structured Query Language (SQL) or Tableau* 1+ years of experience using Lean & Six Sigma tools and methodology* BPM, Lean, Agile or Six Sigma certification******At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**We are seeking a highly skilled and proactive **Manager, Process Manager** to support our Customer Resiliency, Recoveries Process Management team. This critical role will be instrumental in managing our business, driving our strategic and Well-Managed agendas forward, and identifying, assessing, and mitigating risks. A successful candidate will have a Continuous Improvement mindset, possess strong Process Management skills, and a strong desire to work cross-functionally and collaboratively to improve our business.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. #J-18808-Ljbffr