Capital One
Manager, Process Management - Customer Resiliency, Recoveries Team (Hybrid)
Capital One, Richmond, Virginia, United States, 23214
Manager, Process Management - Customer Resiliency, Recoveries Team (Hybrid)
Capital One is seeking a highly skilled and proactive Manager, Process Management to support our Customer Resiliency, Recoveries Process Management team. This critical role will be instrumental in managing our business, driving our strategic agenda forward, and identifying, assessing, and mitigating risks. A successful candidate will have a continuous improvement mindset, strong process management skills, and a strong desire to work cross‑functionally and collaboratively to improve our business.
Key Responsibilities
Inspire and empower a small team of associates, leading a culture of collaboration, continuous growth, and excellence in process performance.
Direct ownership of business processes as a Process Owner, accountable for designing and implementing process improvements, managing risks, and improving effectiveness of our control suite.
Regularly evaluate the health of our processes through monitoring KPIs and sharing insights and risk mitigation plans with senior leaders.
Apply various methods for process improvement to continually enhance operational effectiveness, identify root causes, and manage risk.
Lead stakeholder engagement efforts and utilize exceptional communication, teamwork and influence skills to foster team alignment and drive process success.
Partner with Strategy and Product partners to help define our destination‑state business.
Strategic planning, demonstrating the ability to set a vision, chart a path and execute with high impact.
Understand and influence across a value stream, including tech, business, product, and operations.
What Makes This Role Special
Innovation‑Driven Culture: We value fresh perspectives, creative thinking, and a proactive approach to risk.
Collaborative Environment: Work with passionate professionals across risk, operations, tech, and product.
Basic Qualifications
Bachelor’s Degree or equivalent military experience.
At least 5 years of experience in Process Management, Risk Management, or Project Management.
At least 5 years of experience working with cross‑functional teams to deliver consumer experiences.
At least 5 years of experience managing senior stakeholders across business functions.
At least 2 years of people‑management experience.
Preferred Qualifications
Master’s Degree or MBA.
6+ years of Risk Management, Compliance, or Risk Controls experience.
3+ years of experience with data management, reporting, and analytics.
2+ years of experience working with Technology and Data teams, including tracking data and reporting on key performance indicators.
2+ years of experience in Structured Query Language (SQL) or Tableau.
1+ year of experience using Lean & Six Sigma tools and methodology.
BPM, Lean, Agile, or Six Sigma certification.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Salary (Richmond, VA): $115,200 – $131,500 for Manager, Process Management.
This role is eligible for performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives can be discretionary or non‑discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Learn more at the Capital One Careers website.
This role is expected to accept applications for a minimum of 5 business days.
Capital One is an equal‑opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws.
If you are unable to access the site or need an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com.
Technical support or questions about Capital One's recruiting process: Careers@capitalone.com.
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Key Responsibilities
Inspire and empower a small team of associates, leading a culture of collaboration, continuous growth, and excellence in process performance.
Direct ownership of business processes as a Process Owner, accountable for designing and implementing process improvements, managing risks, and improving effectiveness of our control suite.
Regularly evaluate the health of our processes through monitoring KPIs and sharing insights and risk mitigation plans with senior leaders.
Apply various methods for process improvement to continually enhance operational effectiveness, identify root causes, and manage risk.
Lead stakeholder engagement efforts and utilize exceptional communication, teamwork and influence skills to foster team alignment and drive process success.
Partner with Strategy and Product partners to help define our destination‑state business.
Strategic planning, demonstrating the ability to set a vision, chart a path and execute with high impact.
Understand and influence across a value stream, including tech, business, product, and operations.
What Makes This Role Special
Innovation‑Driven Culture: We value fresh perspectives, creative thinking, and a proactive approach to risk.
Collaborative Environment: Work with passionate professionals across risk, operations, tech, and product.
Basic Qualifications
Bachelor’s Degree or equivalent military experience.
At least 5 years of experience in Process Management, Risk Management, or Project Management.
At least 5 years of experience working with cross‑functional teams to deliver consumer experiences.
At least 5 years of experience managing senior stakeholders across business functions.
At least 2 years of people‑management experience.
Preferred Qualifications
Master’s Degree or MBA.
6+ years of Risk Management, Compliance, or Risk Controls experience.
3+ years of experience with data management, reporting, and analytics.
2+ years of experience working with Technology and Data teams, including tracking data and reporting on key performance indicators.
2+ years of experience in Structured Query Language (SQL) or Tableau.
1+ year of experience using Lean & Six Sigma tools and methodology.
BPM, Lean, Agile, or Six Sigma certification.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Salary (Richmond, VA): $115,200 – $131,500 for Manager, Process Management.
This role is eligible for performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives can be discretionary or non‑discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Learn more at the Capital One Careers website.
This role is expected to accept applications for a minimum of 5 business days.
Capital One is an equal‑opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws.
If you are unable to access the site or need an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com.
Technical support or questions about Capital One's recruiting process: Careers@capitalone.com.
#J-18808-Ljbffr