ServiceTitan
Manager, Customer Success Management
ServiceTitan, Myrtle Point, Oregon, United States, 97458
Overview
Employer Industry: Software as a Service (SaaS)
Why consider this job opportunity:
Salary up to $151,300
Opportunity for career advancement and development through comprehensive onboarding and leadership training
Flexible time off and a supportive work environment that encourages autonomy
Holistic health and wellness benefits including company-paid medical, dental, and vision
Generous parental leave and support, including financial assistance for fertility services and adoption
Recognition programs that reward outstanding work through peer-nominated awards
Responsibilities
Lead, coach, and inspire a team of Customer Success Managers to achieve KPIs focused on retention, adoption, and customer satisfaction
Drive talent acquisition, onboarding, and training for new Customer Success Managers, fostering career development within the team
Manage and resolve high-stakes customer escalations, ensuring a positive outcome for key accounts
Build relationships with internal stakeholders across various departments to advocate for customer needs and improve the customer journey
Communicate strategic vision to the team and develop processes to achieve scalable outcomes
Qualifications
Minimum of 3 years of people management experience, preferably with teams serving enterprise accounts
Proven ability to coach and mentor team members effectively
Deep understanding of customer experience best practices in a SaaS environment
Proactive mindset with a strong ability to identify problems and create solutions
Ability to travel up to 20% as conditions permit
Preferred Qualifications
Experience in a fast-paced environment with a track record of driving product adoption and customer retention
Strong strategic thinking skills with the ability to anticipate client needs and address potential roadblocks
#SaaS #CustomerSuccess #Leadership #CareerGrowth #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why consider this job opportunity:
Salary up to $151,300
Opportunity for career advancement and development through comprehensive onboarding and leadership training
Flexible time off and a supportive work environment that encourages autonomy
Holistic health and wellness benefits including company-paid medical, dental, and vision
Generous parental leave and support, including financial assistance for fertility services and adoption
Recognition programs that reward outstanding work through peer-nominated awards
Responsibilities
Lead, coach, and inspire a team of Customer Success Managers to achieve KPIs focused on retention, adoption, and customer satisfaction
Drive talent acquisition, onboarding, and training for new Customer Success Managers, fostering career development within the team
Manage and resolve high-stakes customer escalations, ensuring a positive outcome for key accounts
Build relationships with internal stakeholders across various departments to advocate for customer needs and improve the customer journey
Communicate strategic vision to the team and develop processes to achieve scalable outcomes
Qualifications
Minimum of 3 years of people management experience, preferably with teams serving enterprise accounts
Proven ability to coach and mentor team members effectively
Deep understanding of customer experience best practices in a SaaS environment
Proactive mindset with a strong ability to identify problems and create solutions
Ability to travel up to 20% as conditions permit
Preferred Qualifications
Experience in a fast-paced environment with a track record of driving product adoption and customer retention
Strong strategic thinking skills with the ability to anticipate client needs and address potential roadblocks
#SaaS #CustomerSuccess #Leadership #CareerGrowth #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr