Restaurant365
Overview
Employer Industry: SaaS Solutions for the Restaurant Industry
Why consider this job opportunity:
Salary range of $96,400 - $120,500 + Bonus
Comprehensive medical benefits, 100% paid for employees
401k with matching contributions
Unlimited PTO plus company holidays
Opportunity for career advancement and growth within the organization
Engaging work environment focused on empowering team members
Responsibilities
Develop long-term relationships with customers to ensure high adoption, retention, and satisfaction
Strategize with clients to meet and exceed their target goals and ROI
Handle escalations and facilitate issue resolution across departments
Track and drive key client metrics such as usage, health, CSAT, and net promoter scores
Serve as a subject matter expert in the R365 platform and maintain accurate records in Salesforce and Gainsight
Qualifications
Minimum of 2 years of experience as a Customer Success Manager or equivalent in a SaaS-based company
2-3 years of experience in accounting and/or restaurant hospitality or equivalent
Previous experience implementing and/or supporting Restaurant 365 software
Proficient in Microsoft Office, including Outlook, Excel, Word, and PowerPoint
Strong organization and time-management skills with the ability to manage multiple complex projects
Preferred Qualifications
Experience with Gainsight or other customer success management platforms
Familiarity with Monday.com or other project management software
Knowledge of Freshdesk or other ticket management software
#SaaS #CustomerSuccess #RestaurantIndustry #CareerOpportunity #EmployeeBenefits #GrowthPotential
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why consider this job opportunity:
Salary range of $96,400 - $120,500 + Bonus
Comprehensive medical benefits, 100% paid for employees
401k with matching contributions
Unlimited PTO plus company holidays
Opportunity for career advancement and growth within the organization
Engaging work environment focused on empowering team members
Responsibilities
Develop long-term relationships with customers to ensure high adoption, retention, and satisfaction
Strategize with clients to meet and exceed their target goals and ROI
Handle escalations and facilitate issue resolution across departments
Track and drive key client metrics such as usage, health, CSAT, and net promoter scores
Serve as a subject matter expert in the R365 platform and maintain accurate records in Salesforce and Gainsight
Qualifications
Minimum of 2 years of experience as a Customer Success Manager or equivalent in a SaaS-based company
2-3 years of experience in accounting and/or restaurant hospitality or equivalent
Previous experience implementing and/or supporting Restaurant 365 software
Proficient in Microsoft Office, including Outlook, Excel, Word, and PowerPoint
Strong organization and time-management skills with the ability to manage multiple complex projects
Preferred Qualifications
Experience with Gainsight or other customer success management platforms
Familiarity with Monday.com or other project management software
Knowledge of Freshdesk or other ticket management software
#SaaS #CustomerSuccess #RestaurantIndustry #CareerOpportunity #EmployeeBenefits #GrowthPotential
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr