insightsoftware
Overview
Employer Industry: Software/SaaS Solutions for Financial Management.
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Work remotely, providing flexibility in your work environment
Lead a dynamic team focused on customer satisfaction and retention
Engage in a high-energy, high-performance global team culture
Chance to make a significant impact on customer success strategies and metrics
What to Expect (Job Responsibilities)
Lead the customer success team to enhance customer retention, expansion, and satisfaction
Analyze data to generate renewal forecasts and implement corrective action plans
Develop metrics to measure the effectiveness of customer success initiatives
Drive proactive outreach programs to prevent customer attrition
Collaborate with organizational leaders to align customer needs with business objectives
What is Required (Qualifications)
Bachelor’s Degree in a related field or equivalent experience
7+ years of experience in Customer Success, with at least 4 years in a management role
Proven ownership of $30M+ in ARR with over 1,000 global customer accounts
Management experience with a team of 5 or more members
Strong understanding of renewal forecasting and retention metrics
How to Stand Out (Preferred Qualifications)
Experience in technical or commercial management of software support services
Knowledge of financial services, banking, or accounting concepts
Demonstrated ability to present data clearly to various audiences
Willingness to engage in hands-on tasks to ensure effective completion of projects
Experience with both on-prem and cloud-based success models
#Software #CustomerSuccess #RemoteWork #Leadership #CareerGrowth #SaaS
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Work remotely, providing flexibility in your work environment
Lead a dynamic team focused on customer satisfaction and retention
Engage in a high-energy, high-performance global team culture
Chance to make a significant impact on customer success strategies and metrics
What to Expect (Job Responsibilities)
Lead the customer success team to enhance customer retention, expansion, and satisfaction
Analyze data to generate renewal forecasts and implement corrective action plans
Develop metrics to measure the effectiveness of customer success initiatives
Drive proactive outreach programs to prevent customer attrition
Collaborate with organizational leaders to align customer needs with business objectives
What is Required (Qualifications)
Bachelor’s Degree in a related field or equivalent experience
7+ years of experience in Customer Success, with at least 4 years in a management role
Proven ownership of $30M+ in ARR with over 1,000 global customer accounts
Management experience with a team of 5 or more members
Strong understanding of renewal forecasting and retention metrics
How to Stand Out (Preferred Qualifications)
Experience in technical or commercial management of software support services
Knowledge of financial services, banking, or accounting concepts
Demonstrated ability to present data clearly to various audiences
Willingness to engage in hands-on tasks to ensure effective completion of projects
Experience with both on-prem and cloud-based success models
#Software #CustomerSuccess #RemoteWork #Leadership #CareerGrowth #SaaS
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr