Smith & Nephew
Pressure Injury Prevention Customer Success Specialist (Phoenix, AZ; Los Angeles
Smith & Nephew, Los Angeles, California, United States, 90079
Overview
Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. What will you be doing? As a Pressure Injury Prevention Customer Success Specialist, you will drive adoption, optimization, and expansion of the LEAF technology platform. You will deliver clinical education, ongoing support, and ensure high utilization across assigned LEAF accounts. You’ll lead initial customer training, plan and execute Go-Live events—including change management—and provide continuing education through initiatives like Turn Academy and monthly data reviews. You’ll serve as the front-line clinical support for high-value LEAF customers, collaborating with LEAF Sales Specialists, Clinical Resource Specialists, and Advanced Wound Care teams to onboard new accounts within assigned Integrated Delivery Networks (IDNs). Your ability to train and educate clinical staff on product features, best practices, and workflow integration will be key to embedding LEAF into daily operations. You’ll troubleshoot issues and provide remote or on-site assistance to ensure a seamless user experience. In this role, you’ll develop partnerships with clinical teams, skin and pressure injury prevention teams, and quality departments. You’ll leverage LEAF’s suite of reports to deliver actionable insights, identify workflow enhancements, and support Quarterly Business Reviews with customer-level data that reinforces ROI. You’ll also identify opportunities to integrate LEAF into electronic health records (EHRs) and other healthcare technologies. Beyond support, you’ll help grow the business by identifying expansion opportunities within current accounts and qualifying new leads based on clinical insights and networking. You’ll contribute to strategic account planning with detailed feedback on user behavior, trends, and customer insights. Responsibilities
• Lead training and onboarding for LEAF accounts and coordinate Go-Live events with change management. • Provide ongoing clinical education, remote or on-site support, and issue resolution to ensure high utilization. • Collaborate with LEAF Sales Specialists, Clinical Resource Specialists, and Advanced Wound Care teams to onboard accounts within IDNs. • Analyze LEAF reports to deliver actionable insights, identify workflow improvements, and support business reviews with data that demonstrates ROI. • Explore integration of LEAF with electronic health records (EHRs) and other healthcare technologies. • Identify account expansion opportunities and contribute to strategic account planning with customer insights. What you will need to be successful
• Clinical foundation (ideally Registered Nurse) and a preferred bachelor’s degree. At least three years of clinical experience; prior exposure to clinical technology platforms is highly desirable. Knowledge of hospital turning and repositioning protocols is helpful for workflow integration and LEAF utilization. • Strong data analytics to analyze data and extract actionable insights. Confident presenting, training, and communicating with diverse clinical teams. Ability to travel up to 50% as needed due to multi-region accounts. • Self-starter mindset, passion for innovation, patient care, and improving clinical outcomes. Collaborative and team-oriented approach for cross-functional work. Your growth and values
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. This is where you belong
Inclusion and Belonging
— Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging. Learn more about Employee Inclusion Groups on our website. Your Future
— 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement Work/Life Balance
— Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day Your Wellbeing
— Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program Training
— Hands-On, Team-Customized, Mentorship Extra Perks
— Discounts on fitness clubs, travel and more! The anticipated base compensation range for this position is $90,000 - $113,000 USD annually. The actual base pay offered will be based on factors including job-related knowledge/skills, experience, geographical location, and internal equity. Compensation includes bonus and benefits such as medical, dental, and vision coverage, 401k, tuition reimbursement, medical leave programs, parental leave, generous PTO, paid company holidays, and volunteer leave plus wellness offerings. Smith+Nephew is an equal employment opportunity employer. We provide equal opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Stay connected by joining our Talent Community. Follow us on LinkedIn and check us out on Glassdoor for a glimpse behind the scenes and a look at life, culture, and benefits at Smith+Nephew. Explore our website to learn more about our mission, our team, and the opportunities we offer.
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Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. What will you be doing? As a Pressure Injury Prevention Customer Success Specialist, you will drive adoption, optimization, and expansion of the LEAF technology platform. You will deliver clinical education, ongoing support, and ensure high utilization across assigned LEAF accounts. You’ll lead initial customer training, plan and execute Go-Live events—including change management—and provide continuing education through initiatives like Turn Academy and monthly data reviews. You’ll serve as the front-line clinical support for high-value LEAF customers, collaborating with LEAF Sales Specialists, Clinical Resource Specialists, and Advanced Wound Care teams to onboard new accounts within assigned Integrated Delivery Networks (IDNs). Your ability to train and educate clinical staff on product features, best practices, and workflow integration will be key to embedding LEAF into daily operations. You’ll troubleshoot issues and provide remote or on-site assistance to ensure a seamless user experience. In this role, you’ll develop partnerships with clinical teams, skin and pressure injury prevention teams, and quality departments. You’ll leverage LEAF’s suite of reports to deliver actionable insights, identify workflow enhancements, and support Quarterly Business Reviews with customer-level data that reinforces ROI. You’ll also identify opportunities to integrate LEAF into electronic health records (EHRs) and other healthcare technologies. Beyond support, you’ll help grow the business by identifying expansion opportunities within current accounts and qualifying new leads based on clinical insights and networking. You’ll contribute to strategic account planning with detailed feedback on user behavior, trends, and customer insights. Responsibilities
• Lead training and onboarding for LEAF accounts and coordinate Go-Live events with change management. • Provide ongoing clinical education, remote or on-site support, and issue resolution to ensure high utilization. • Collaborate with LEAF Sales Specialists, Clinical Resource Specialists, and Advanced Wound Care teams to onboard accounts within IDNs. • Analyze LEAF reports to deliver actionable insights, identify workflow improvements, and support business reviews with data that demonstrates ROI. • Explore integration of LEAF with electronic health records (EHRs) and other healthcare technologies. • Identify account expansion opportunities and contribute to strategic account planning with customer insights. What you will need to be successful
• Clinical foundation (ideally Registered Nurse) and a preferred bachelor’s degree. At least three years of clinical experience; prior exposure to clinical technology platforms is highly desirable. Knowledge of hospital turning and repositioning protocols is helpful for workflow integration and LEAF utilization. • Strong data analytics to analyze data and extract actionable insights. Confident presenting, training, and communicating with diverse clinical teams. Ability to travel up to 50% as needed due to multi-region accounts. • Self-starter mindset, passion for innovation, patient care, and improving clinical outcomes. Collaborative and team-oriented approach for cross-functional work. Your growth and values
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. This is where you belong
Inclusion and Belonging
— Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging. Learn more about Employee Inclusion Groups on our website. Your Future
— 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement Work/Life Balance
— Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day Your Wellbeing
— Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program Training
— Hands-On, Team-Customized, Mentorship Extra Perks
— Discounts on fitness clubs, travel and more! The anticipated base compensation range for this position is $90,000 - $113,000 USD annually. The actual base pay offered will be based on factors including job-related knowledge/skills, experience, geographical location, and internal equity. Compensation includes bonus and benefits such as medical, dental, and vision coverage, 401k, tuition reimbursement, medical leave programs, parental leave, generous PTO, paid company holidays, and volunteer leave plus wellness offerings. Smith+Nephew is an equal employment opportunity employer. We provide equal opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Stay connected by joining our Talent Community. Follow us on LinkedIn and check us out on Glassdoor for a glimpse behind the scenes and a look at life, culture, and benefits at Smith+Nephew. Explore our website to learn more about our mission, our team, and the opportunities we offer.
#J-18808-Ljbffr