Smith & Nephew
Pressure Injury Prevention Customer Success Specialist (St. Louis, MO)
Smith & Nephew, Saint Louis, Missouri, United States, 63146
Overview
Life Unlimited.
At Smith+Nephew we design and manufacture technology that takes the limits off living. What will you be doing? As a Pressure Injury Prevention Customer Success Specialist, you will be at the forefront of driving adoption, optimization, and expansion of the LEAF technology platform. Your role will be instrumental in delivering clinical education, ongoing support, and ensuring high utilization across your assigned LEAF accounts. You’ll lead initial customer training, plan and execute Go-Live events—including change management—and provide continuing education through initiatives like Turn Academy and monthly data reviews. You’ll serve as the front-line clinical support for high-value LEAF customers, collaborating with LEAF Sales Specialists (LSS), Clinical Resource Specialists (CRS), and Advanced Wound Care teams to onboard new accounts within assigned Integrated Delivery Networks (IDNs). Your ability to train and educate clinical staff on product features, best practices, and workflow integration will be key to embedding LEAF into daily operations. You’ll also troubleshoot issues and provide remote or on-site assistance to ensure a seamless user experience. In this role, you’ll develop partnerships with clinical teams, skin and pressure injury prevention teams, and quality departments. You’ll leverage LEAF’s suite of reports to deliver actionable insights, identify workflow enhancements, and support Quarterly Business Reviews with customer-level data that reinforces ROI. You’ll also identify opportunities to integrate LEAF into electronic health records (EHRs) and other healthcare technologies. Beyond support, you’ll help grow the business by identifying expansion opportunities within current accounts and qualifying new leads based on clinical insights and networking. You’ll contribute to strategic account planning with detailed feedback on user behavior, trends, and customer insights. Responsibilities
Front-line clinical support for high-value LEAF customers; onboard new accounts within IDNs. Lead initial customer training and plan Go-Live events, including change management. Deliver ongoing clinical education and continuing education initiatives (e.g., Turn Academy, monthly data reviews). Collaborate with LEAF Sales Specialists, Clinical Resource Specialists, and Advanced Wound Care teams to embed LEAF into daily operations and ensure high utilization. Troubleshoot issues and provide remote or on-site assistance for a seamless user experience. Leverage LEAF reports to deliver actionable insights, identify workflow enhancements, and support Quarterly Business Reviews with ROI data. Identify opportunities to integrate LEAF with electronic health records (EHRs) and other healthcare technologies. Identify expansion opportunities within current accounts and qualify new leads based on clinical insights and networking. Contribute to strategic account planning with feedback on user behavior, trends, and customer insights. Qualifications
Strong clinical foundation; ideally registered nurse (RN); bachelor’s degree preferred. At least three years of clinical experience; prior exposure to clinical technology platforms desirable. Solid understanding of hospital turning and repositioning protocols to support workflow integration and LEAF utilization. Strong data analytics skills to analyze data and extract actionable insights. Confident in presenting, training, and communicating with diverse clinical teams. Willingness to travel up to 50% to support accounts across multiple regions. Self-starter mindset with passion for innovation, patient care, and improving clinical outcomes; collaborative and team-oriented. Benefits
Your Future:
401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement Work/Life Balance:
Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day Your Wellbeing:
Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program Training:
Hands-On, Team-Customized, Mentorship Extra Perks:
Discounts on fitness clubs, travel and more! Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Stay connected by joining our Talent Community. We\'re more than just a company - we\'re a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You Unlimited, life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer.
#J-18808-Ljbffr
Life Unlimited.
At Smith+Nephew we design and manufacture technology that takes the limits off living. What will you be doing? As a Pressure Injury Prevention Customer Success Specialist, you will be at the forefront of driving adoption, optimization, and expansion of the LEAF technology platform. Your role will be instrumental in delivering clinical education, ongoing support, and ensuring high utilization across your assigned LEAF accounts. You’ll lead initial customer training, plan and execute Go-Live events—including change management—and provide continuing education through initiatives like Turn Academy and monthly data reviews. You’ll serve as the front-line clinical support for high-value LEAF customers, collaborating with LEAF Sales Specialists (LSS), Clinical Resource Specialists (CRS), and Advanced Wound Care teams to onboard new accounts within assigned Integrated Delivery Networks (IDNs). Your ability to train and educate clinical staff on product features, best practices, and workflow integration will be key to embedding LEAF into daily operations. You’ll also troubleshoot issues and provide remote or on-site assistance to ensure a seamless user experience. In this role, you’ll develop partnerships with clinical teams, skin and pressure injury prevention teams, and quality departments. You’ll leverage LEAF’s suite of reports to deliver actionable insights, identify workflow enhancements, and support Quarterly Business Reviews with customer-level data that reinforces ROI. You’ll also identify opportunities to integrate LEAF into electronic health records (EHRs) and other healthcare technologies. Beyond support, you’ll help grow the business by identifying expansion opportunities within current accounts and qualifying new leads based on clinical insights and networking. You’ll contribute to strategic account planning with detailed feedback on user behavior, trends, and customer insights. Responsibilities
Front-line clinical support for high-value LEAF customers; onboard new accounts within IDNs. Lead initial customer training and plan Go-Live events, including change management. Deliver ongoing clinical education and continuing education initiatives (e.g., Turn Academy, monthly data reviews). Collaborate with LEAF Sales Specialists, Clinical Resource Specialists, and Advanced Wound Care teams to embed LEAF into daily operations and ensure high utilization. Troubleshoot issues and provide remote or on-site assistance for a seamless user experience. Leverage LEAF reports to deliver actionable insights, identify workflow enhancements, and support Quarterly Business Reviews with ROI data. Identify opportunities to integrate LEAF with electronic health records (EHRs) and other healthcare technologies. Identify expansion opportunities within current accounts and qualify new leads based on clinical insights and networking. Contribute to strategic account planning with feedback on user behavior, trends, and customer insights. Qualifications
Strong clinical foundation; ideally registered nurse (RN); bachelor’s degree preferred. At least three years of clinical experience; prior exposure to clinical technology platforms desirable. Solid understanding of hospital turning and repositioning protocols to support workflow integration and LEAF utilization. Strong data analytics skills to analyze data and extract actionable insights. Confident in presenting, training, and communicating with diverse clinical teams. Willingness to travel up to 50% to support accounts across multiple regions. Self-starter mindset with passion for innovation, patient care, and improving clinical outcomes; collaborative and team-oriented. Benefits
Your Future:
401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement Work/Life Balance:
Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day Your Wellbeing:
Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program Training:
Hands-On, Team-Customized, Mentorship Extra Perks:
Discounts on fitness clubs, travel and more! Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Stay connected by joining our Talent Community. We\'re more than just a company - we\'re a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You Unlimited, life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer.
#J-18808-Ljbffr