H&M
About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Provide excellent customer service: welcoming and guiding customers through the store and the omni experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Promote and sell products to customers Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Retain and share service, fashion and store operations knowledge with colleagues Follow procedures, routines and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in onboarding, introductory processes and trainings relevant for your role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practices and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Follow best practices for in-store omni services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.) Support opening and closing of the store Follow all health and safety guidelines and legal requirements applicable to the role and responsibilities Qualifications
Who You Are As a Sales Advisor, you should be passionate about fashion and everything we create in-store Motivated by giving customers a great experience Communicative, creative and curious, motivated, flexible, decisive and action-oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic and collaborative environment applicable to the role Experience working with customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and strive for an inclusive workplace We are a values-driven organization guided by seven unique values Access to Colleague Resource Groups for community and networking opportunities Inclusive company culture where you can be yourself at work Access to a large global talent community with opportunities for growth Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave and paid time off Employee discount at H&M, Other Stories, COS and more Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $13.50 per hour *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion. Note:
H&M may pay more or less than the posted range depending on qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at recruitment_support at hm dot com.
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As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Provide excellent customer service: welcoming and guiding customers through the store and the omni experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Promote and sell products to customers Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Retain and share service, fashion and store operations knowledge with colleagues Follow procedures, routines and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in onboarding, introductory processes and trainings relevant for your role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practices and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Follow best practices for in-store omni services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.) Support opening and closing of the store Follow all health and safety guidelines and legal requirements applicable to the role and responsibilities Qualifications
Who You Are As a Sales Advisor, you should be passionate about fashion and everything we create in-store Motivated by giving customers a great experience Communicative, creative and curious, motivated, flexible, decisive and action-oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic and collaborative environment applicable to the role Experience working with customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and strive for an inclusive workplace We are a values-driven organization guided by seven unique values Access to Colleague Resource Groups for community and networking opportunities Inclusive company culture where you can be yourself at work Access to a large global talent community with opportunities for growth Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave and paid time off Employee discount at H&M, Other Stories, COS and more Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $13.50 per hour *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion. Note:
H&M may pay more or less than the posted range depending on qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at recruitment_support at hm dot com.
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