H&M
Overview
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide support and guidance. You’ll use fashion and product knowledge to give customers the information they need for the best experience. You’ll also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with your store team to deliver an excellent customer experience. Responsibilities
Provide excellent customer service: welcoming and guiding customers through the store and the omni experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Effectively promote and sell products to customers Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with store management Keep up-to-date with fashion scene, trends, styles, products, competitors and relevant influencers Use product and fashion knowledge to share relevant information with customers Retain and share service, fashion and store operations knowledge with colleagues Follow all procedures, routines and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in onboarding, introductions and trainings relevant for the role and future development Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practices Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Maintain in-store omni services and tech tools (Instore Care App, Click & Collect, Smart Store, etc.) Support opening and closing of the store Follow all health and safety guidelines and legal requirements applicable to the role Qualifications
You are passionate about fashion and everything we create in-store Motivated by delivering a great customer experience Strong communication, creativity, curiosity, motivation, flexibility, decisiveness, and action-orientation Enjoy working in a collaborative and dynamic environment Sales experience in a dynamic, collaborative environment Experience in customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and are committed to inclusion and diversity We are a values-driven organization guided by our seven unique values Access to Colleague Resource Groups for community and networking opportunities Inclusive company where you can be yourself at work Opportunity to join a global talent community with growth opportunities Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave, and paid time off Employee discount at H&M, & Other Stories, and COS Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $13.50 per hour This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned at the company's discretion. H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. This range may be modified in the future and H&M may pay more or less than the posted range depending on qualifications. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact recruitment_support@hm.com. During this process, we may collect information from you through cookies with your consent. For more information, please refer to our Cookie Notice and Applicant Privacy Notice.
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As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide support and guidance. You’ll use fashion and product knowledge to give customers the information they need for the best experience. You’ll also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with your store team to deliver an excellent customer experience. Responsibilities
Provide excellent customer service: welcoming and guiding customers through the store and the omni experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Effectively promote and sell products to customers Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with store management Keep up-to-date with fashion scene, trends, styles, products, competitors and relevant influencers Use product and fashion knowledge to share relevant information with customers Retain and share service, fashion and store operations knowledge with colleagues Follow all procedures, routines and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in onboarding, introductions and trainings relevant for the role and future development Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practices Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Maintain in-store omni services and tech tools (Instore Care App, Click & Collect, Smart Store, etc.) Support opening and closing of the store Follow all health and safety guidelines and legal requirements applicable to the role Qualifications
You are passionate about fashion and everything we create in-store Motivated by delivering a great customer experience Strong communication, creativity, curiosity, motivation, flexibility, decisiveness, and action-orientation Enjoy working in a collaborative and dynamic environment Sales experience in a dynamic, collaborative environment Experience in customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and are committed to inclusion and diversity We are a values-driven organization guided by our seven unique values Access to Colleague Resource Groups for community and networking opportunities Inclusive company where you can be yourself at work Opportunity to join a global talent community with growth opportunities Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave, and paid time off Employee discount at H&M, & Other Stories, and COS Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $13.50 per hour This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned at the company's discretion. H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. This range may be modified in the future and H&M may pay more or less than the posted range depending on qualifications. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact recruitment_support@hm.com. During this process, we may collect information from you through cookies with your consent. For more information, please refer to our Cookie Notice and Applicant Privacy Notice.
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