St. Charles Health System
Advanced Practice Provider - Urgent Care
St. Charles Health System, Prineville, Oregon, United States, 97754
Overview
ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE:
Urgent Care APP REPORTS TO:
Clinical Division Director, Urgent Care DEPARTMENT:
St. Charles Medical Group DATE LAST REVIEWED:
August 13, 2025 OUR VISION:
Creating America’s healthiest community, together OUR MISSION:
In the spirit of love and compassion, better health, better care, better value OUR VALUES:
Accountability, Caring and Teamwork DEPARTMENTAL SUMMARY:
St. Charles Urgent Care Division provides urgent medical services to patients presenting primarily with Emergency Severity Indices (ESI) of 4 and 5 with some ESI level 3’s as may be deemed appropriate. Patients who present requiring a higher level of care will be triaged and redirected as medically appropriate. The Urgent Care interacts collaboratively with primary care, emergency care and specialty providers within St. Charles Health System, as well as other non-associated entities. POSITION OVERVIEW:
The St. Charles Urgent Care is staffed by physicians and Advanced Practice Providers (APPs) who provide urgent and acute care. Requirements include the ability to work in a collaborative environment with providers to deliver rapid and efficient care for minor emergencies and illnesses. Other duties may include performing basic physical exams such as sports physicals and occupational exams. The ability to work efficiently and refer appropriately is crucial. The ability to stabilize patients who present needing a higher level of service while awaiting transport is required. The Urgent Care functions as a unified regional department with shifts rotated among current and future locations. Laboratory services and X-ray radiology services are typically integrated into the department. Providers should have emergency department, urgent care, or primary care experience with substantial acute care exposure. Work schedule:
Providers follow a shift-based model with a base of 1 FTE scheduled at 153 shifts per calendar year. Shifts are 12 hours in length. Shift counts are adjusted by the provider FTE. Call expectation:
Providers are not expected to have call duties in the Urgent Care; however, 95% coverage of shifts is expected due to call outs, unexpected absences, or unfilled shifts to ensure proper staffing. Provider Practice Location:
Providers render Professional Services at SCHS facilities as directed by SCMG, and at other facilities/locations as established by SCHS or SCMG. Primary work locations may include: Practice Locations: St. Charles Urgent Care — Bend, OR
St. Charles Urgent Care — La Pine, OR
St. Charles Urgent Care — Prineville, OR
St. Charles Mountain Clinic — Bend, OR
ESSENTIAL FUNCTIONS AND DUTIES:
May perform additional duties of similar complexity within SCHS as required or assigned.
Job Responsibilities:
Practice medicine within the scope of license, training and credentialing. Cooperate with other SCHS providers and caregivers to ensure optimal patient care.
Assess, plan, implement and evaluate individual patient care while demonstrating expert knowledge of evidence-based urgent care.
Document all patient care in the proper form and in a timely manner in compliance with hospital policies and regulatory agencies.
Deliver first-rate customer service and patient care that is timely, efficient, accurate, and courteous.
Calculate dosages and order medications accurately in accordance with SCHS policies and procedures.
Diagnose and manage minor illness and injury including children; stabilize and transfer patients requiring higher level of care; perform emergency codes per ACLS and PALS guidelines.
Perform wound care including laceration repairs; incision and drainage of abscesses; treatment of skin infections; initial management of fractures/dislocations; foreign body removal; ingrown toenail removal; eye infections/foreign bodies (including slit lamp).
Initial interpretation of x-ray and EKG; review of lab and imaging results; assign dispositions and follow-up.
Willingness to provide short-term medication refills (non-narcotic or scheduled) for patients in provider transition; review of prescription monitoring data and adherence to limited narcotic prescribing policy.
Provide therapeutic presence and patient-centered communication to determine care goals, active listening, and respectful interactions.
May perform additional duties of similar complexity as required or assigned.
Experience:
Achieve top percentile in patient experience surveys, focusing on patient-provider interactions and clinical team experiences.
Participate in redesign and implementation of patient journey mapping to support compassionate care across episodes of illness and care experiences.
Implement preventive and curative services at the clinics.
Foster community relations and effective communication for preventive and curative services.
Delivery:
We provide innovative, world-class care when and how you need it.
Ensure access to care according to Urgent Care Clinical Division standards.
Expand access via telemedicine and remote monitoring technologies.
Plan and implement advanced team-based care models in partnership with the care team and providers.
Advance patient partnership through Shared Decision-making models.
Implement standards of clinical practice aligned with major professional societies.
People:
We inspire and empower talented caregivers.
Achieve top percentile caregiver engagement and resilience.
Empower caregivers as leaders through workforce inclusion and diversity.
Safety:
We protect safety for all we serve and each other.
Ensure safe, evidence-based delivery of clinical services.
Participate in the Clinical Division’s Patient Safety Program.
Foster a culture of safety in clinics.
Affordability:
We address the cost of care.
Collaborate with Population Health to address social determinants of health.
Assist in achieving financial forecasts.
Quality:
We deliver patient-centered care with excellent outcomes.
Measure and report care outcomes; benchmark against best practices.
Meet Division/Clinic standards of care.
Behavioral Expectations:
Contribute to a healing environment and maintain professionalism and confidentiality.
Deliver outstanding customer service and care.
Comply with laws, regulations, policies, and procedures; support integrity efforts.
Model respect, professionalism, and kindness consistent with ACTS of Excellence.
Education Required:
Graduation from an accredited Physician Assistant or Nurse Practitioner program.
Physician Assistant: NCCPA certification; NP: AANC certification. If PA, ability to establish and maintain SCHS Collaboration Agreement.
Annual fire/safety education; mandatory SCHS educational offerings; annual CME; complete assigned computer-based learning modules.
Preferred: n/a
Licensure/Certification/Registration Required:
Unrestricted PA and/or NP licensure.
PA NCCPA; NP various certifications as applicable; ability to collaborate with SCHS.
Unrestricted Federal DEA number.
Eligibility to participate in Medicare/Medicaid or other governmental programs.
Valid driver’s license and SCHS driving requirements.
Current BLS, ACLS, PALS, and ATLS certifications.
Additional certifications may be required based on privileges.
Preferred: Oregon PA/NP license; Oregon DEA registration; Epic EMR experience.
Experience Required:
Experience using EMR software.
Strong written and verbal communication; ability to interact with diverse populations.
Experience working in a team and collaborating with care professionals to achieve results.
Preferred: 2 years in emergency, urgent care, or primary care with substantial acute care.
5 years of clinical and progressive leadership in urgent care or emergency medicine.
Epic EMR experience.
Personal Protective Equipment Must wear appropriate PPE to perform job safely.
General
Excellent communication; ability to interact with diverse populations and represent SCHS.
Strong teamwork and collaboration; ability to multi-task and work independently.
Attention to detail; strong organizational, written and oral communication, and customer service skills, especially under stress.
Intermediate to advanced proficiency with EMR; intermediate Microsoft Office (Word, Excel).
PHYSICAL REQUIREMENTS Continually (75%+): Clear/ audible speaking, hearing normal speech level. Frequently (50%): Sitting, standing, walking, lifting 1-10 lbs, keyboard use. Occasionally (25%): Bending, stairs, overhead reach, carrying/pushing/pulling 1-10 lbs, grasping. Rarely (10%): Stooping/kneeling, lifting 11-15 lbs, driving/operating a vehicle. Never (0%): Climbing ladder, lifting 25-50 lbs, hearing whispered speech. Schedule Weekly Hours: 30 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? Yes Job Family: NURSE PRACTITIONER or PHYSICIAN ASSISTANT Scheduled Days of the Week: Shift Start & End Time:
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ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE:
Urgent Care APP REPORTS TO:
Clinical Division Director, Urgent Care DEPARTMENT:
St. Charles Medical Group DATE LAST REVIEWED:
August 13, 2025 OUR VISION:
Creating America’s healthiest community, together OUR MISSION:
In the spirit of love and compassion, better health, better care, better value OUR VALUES:
Accountability, Caring and Teamwork DEPARTMENTAL SUMMARY:
St. Charles Urgent Care Division provides urgent medical services to patients presenting primarily with Emergency Severity Indices (ESI) of 4 and 5 with some ESI level 3’s as may be deemed appropriate. Patients who present requiring a higher level of care will be triaged and redirected as medically appropriate. The Urgent Care interacts collaboratively with primary care, emergency care and specialty providers within St. Charles Health System, as well as other non-associated entities. POSITION OVERVIEW:
The St. Charles Urgent Care is staffed by physicians and Advanced Practice Providers (APPs) who provide urgent and acute care. Requirements include the ability to work in a collaborative environment with providers to deliver rapid and efficient care for minor emergencies and illnesses. Other duties may include performing basic physical exams such as sports physicals and occupational exams. The ability to work efficiently and refer appropriately is crucial. The ability to stabilize patients who present needing a higher level of service while awaiting transport is required. The Urgent Care functions as a unified regional department with shifts rotated among current and future locations. Laboratory services and X-ray radiology services are typically integrated into the department. Providers should have emergency department, urgent care, or primary care experience with substantial acute care exposure. Work schedule:
Providers follow a shift-based model with a base of 1 FTE scheduled at 153 shifts per calendar year. Shifts are 12 hours in length. Shift counts are adjusted by the provider FTE. Call expectation:
Providers are not expected to have call duties in the Urgent Care; however, 95% coverage of shifts is expected due to call outs, unexpected absences, or unfilled shifts to ensure proper staffing. Provider Practice Location:
Providers render Professional Services at SCHS facilities as directed by SCMG, and at other facilities/locations as established by SCHS or SCMG. Primary work locations may include: Practice Locations: St. Charles Urgent Care — Bend, OR
St. Charles Urgent Care — La Pine, OR
St. Charles Urgent Care — Prineville, OR
St. Charles Mountain Clinic — Bend, OR
ESSENTIAL FUNCTIONS AND DUTIES:
May perform additional duties of similar complexity within SCHS as required or assigned.
Job Responsibilities:
Practice medicine within the scope of license, training and credentialing. Cooperate with other SCHS providers and caregivers to ensure optimal patient care.
Assess, plan, implement and evaluate individual patient care while demonstrating expert knowledge of evidence-based urgent care.
Document all patient care in the proper form and in a timely manner in compliance with hospital policies and regulatory agencies.
Deliver first-rate customer service and patient care that is timely, efficient, accurate, and courteous.
Calculate dosages and order medications accurately in accordance with SCHS policies and procedures.
Diagnose and manage minor illness and injury including children; stabilize and transfer patients requiring higher level of care; perform emergency codes per ACLS and PALS guidelines.
Perform wound care including laceration repairs; incision and drainage of abscesses; treatment of skin infections; initial management of fractures/dislocations; foreign body removal; ingrown toenail removal; eye infections/foreign bodies (including slit lamp).
Initial interpretation of x-ray and EKG; review of lab and imaging results; assign dispositions and follow-up.
Willingness to provide short-term medication refills (non-narcotic or scheduled) for patients in provider transition; review of prescription monitoring data and adherence to limited narcotic prescribing policy.
Provide therapeutic presence and patient-centered communication to determine care goals, active listening, and respectful interactions.
May perform additional duties of similar complexity as required or assigned.
Experience:
Achieve top percentile in patient experience surveys, focusing on patient-provider interactions and clinical team experiences.
Participate in redesign and implementation of patient journey mapping to support compassionate care across episodes of illness and care experiences.
Implement preventive and curative services at the clinics.
Foster community relations and effective communication for preventive and curative services.
Delivery:
We provide innovative, world-class care when and how you need it.
Ensure access to care according to Urgent Care Clinical Division standards.
Expand access via telemedicine and remote monitoring technologies.
Plan and implement advanced team-based care models in partnership with the care team and providers.
Advance patient partnership through Shared Decision-making models.
Implement standards of clinical practice aligned with major professional societies.
People:
We inspire and empower talented caregivers.
Achieve top percentile caregiver engagement and resilience.
Empower caregivers as leaders through workforce inclusion and diversity.
Safety:
We protect safety for all we serve and each other.
Ensure safe, evidence-based delivery of clinical services.
Participate in the Clinical Division’s Patient Safety Program.
Foster a culture of safety in clinics.
Affordability:
We address the cost of care.
Collaborate with Population Health to address social determinants of health.
Assist in achieving financial forecasts.
Quality:
We deliver patient-centered care with excellent outcomes.
Measure and report care outcomes; benchmark against best practices.
Meet Division/Clinic standards of care.
Behavioral Expectations:
Contribute to a healing environment and maintain professionalism and confidentiality.
Deliver outstanding customer service and care.
Comply with laws, regulations, policies, and procedures; support integrity efforts.
Model respect, professionalism, and kindness consistent with ACTS of Excellence.
Education Required:
Graduation from an accredited Physician Assistant or Nurse Practitioner program.
Physician Assistant: NCCPA certification; NP: AANC certification. If PA, ability to establish and maintain SCHS Collaboration Agreement.
Annual fire/safety education; mandatory SCHS educational offerings; annual CME; complete assigned computer-based learning modules.
Preferred: n/a
Licensure/Certification/Registration Required:
Unrestricted PA and/or NP licensure.
PA NCCPA; NP various certifications as applicable; ability to collaborate with SCHS.
Unrestricted Federal DEA number.
Eligibility to participate in Medicare/Medicaid or other governmental programs.
Valid driver’s license and SCHS driving requirements.
Current BLS, ACLS, PALS, and ATLS certifications.
Additional certifications may be required based on privileges.
Preferred: Oregon PA/NP license; Oregon DEA registration; Epic EMR experience.
Experience Required:
Experience using EMR software.
Strong written and verbal communication; ability to interact with diverse populations.
Experience working in a team and collaborating with care professionals to achieve results.
Preferred: 2 years in emergency, urgent care, or primary care with substantial acute care.
5 years of clinical and progressive leadership in urgent care or emergency medicine.
Epic EMR experience.
Personal Protective Equipment Must wear appropriate PPE to perform job safely.
General
Excellent communication; ability to interact with diverse populations and represent SCHS.
Strong teamwork and collaboration; ability to multi-task and work independently.
Attention to detail; strong organizational, written and oral communication, and customer service skills, especially under stress.
Intermediate to advanced proficiency with EMR; intermediate Microsoft Office (Word, Excel).
PHYSICAL REQUIREMENTS Continually (75%+): Clear/ audible speaking, hearing normal speech level. Frequently (50%): Sitting, standing, walking, lifting 1-10 lbs, keyboard use. Occasionally (25%): Bending, stairs, overhead reach, carrying/pushing/pulling 1-10 lbs, grasping. Rarely (10%): Stooping/kneeling, lifting 11-15 lbs, driving/operating a vehicle. Never (0%): Climbing ladder, lifting 25-50 lbs, hearing whispered speech. Schedule Weekly Hours: 30 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? Yes Job Family: NURSE PRACTITIONER or PHYSICIAN ASSISTANT Scheduled Days of the Week: Shift Start & End Time:
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