GameStop
Overview
Join to apply for the Full Time Assistant Store Manager (Store 5341) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest gaming products. Our mission is to create unforgettable experiences for our customers by offering a wide range of gaming products and visiting gamers worldwide. Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations and helps develop a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and a shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, maintaining a clean, organized environment, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. Responsibilities
Provide best-in-class guest service: greet guests, respond to questions/concerns quickly and courteously, assist with gaming needs, inform guests of promotions, recommend items, and thank guests for shopping at GameStop; circulate throughout the store to prioritize guests over tasks. Support the shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business. Process guest purchases/returns accurately using the POS system, including providing receipts and ensuring top-notch guest service. Respond to guest questions in person or on the phone; escalate issues to the Store Manager when appropriate. Promote GameStop guest benefits (new title reservations, trade-in, and Pro Rewards). Assist the Store Manager with setting guest service expectations and training store associates on company policies and guidelines. Observe associate performance, provide feedback, and address unsatisfactory performance as directed. Provide recognition and feedback to associates; document performance in the HR system as needed. Ensure onboarding, job training, and compliance training are completed prior to shifts; ensure associates know store policies, inventory control, loss prevention, safety, and ethics. Coordinate scheduling to maintain adequate staffing and high-quality guest service; supervise staffing levels and ensure breaks are accounted for. Approve payroll, manage paid time off, and verify time worked. Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in working order. Fulfill Omni-Channel orders and ship daily as required. Protect assets through inventory control and loss prevention; inspect packages at closing as needed and report concerns to the Store Manager. Support sales, profit, and shrink goals and complete required administrative duties. Perform inventory counts, stock/restock merchandise, and ensure products are represented and organized on the floor. Balance daily transactions, complete closeout paperwork, and manage cash deposits as required. Verify shipments for discrepancies, conduct inventories, and communicate discrepancies to the Store Manager/District Manager. Process defectives/recalls and stock pulls; label boxes with packing lists. Maintain safety awareness and report injuries per guidelines. Assist in maintaining store records and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures and opening/closing procedures. Qualifications
Must provide proof of identity and eligibility to work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. Retail management experience preferred (6+ months). Retail sales, guest service, and/or management experience preferred (2+ years). Video game knowledge preferred. Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized guest assistance; communicate clearly in English (bilingual English/Spanish preferred). Ability to work in a fast-paced environment, independently and as a team member. Meet performance expectations, including attendance, appearance, safety, and respect in the workplace. Operate the POS system; basic math and alphabetizing skills. Complete required paperwork and follow written or verbal instructions. Flexible schedule including nights, weekends, and some holidays; minimum 3 days/week availability. Ability to work for extended periods, stand/walk, and lift up to 30 lbs as needed. Benefits and Compensation
Benefits: Full-time store positions may participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Bonus and/or other incentives may apply. Compensation: $15.25 - $16.25 Employment Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Retail This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY. Disclaimer: GameStop is an equal employment opportunity employer. Reasonable accommodations are provided in accordance with the ADA and local laws where applicable.
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Join to apply for the Full Time Assistant Store Manager (Store 5341) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest gaming products. Our mission is to create unforgettable experiences for our customers by offering a wide range of gaming products and visiting gamers worldwide. Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations and helps develop a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and a shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, maintaining a clean, organized environment, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. Responsibilities
Provide best-in-class guest service: greet guests, respond to questions/concerns quickly and courteously, assist with gaming needs, inform guests of promotions, recommend items, and thank guests for shopping at GameStop; circulate throughout the store to prioritize guests over tasks. Support the shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business. Process guest purchases/returns accurately using the POS system, including providing receipts and ensuring top-notch guest service. Respond to guest questions in person or on the phone; escalate issues to the Store Manager when appropriate. Promote GameStop guest benefits (new title reservations, trade-in, and Pro Rewards). Assist the Store Manager with setting guest service expectations and training store associates on company policies and guidelines. Observe associate performance, provide feedback, and address unsatisfactory performance as directed. Provide recognition and feedback to associates; document performance in the HR system as needed. Ensure onboarding, job training, and compliance training are completed prior to shifts; ensure associates know store policies, inventory control, loss prevention, safety, and ethics. Coordinate scheduling to maintain adequate staffing and high-quality guest service; supervise staffing levels and ensure breaks are accounted for. Approve payroll, manage paid time off, and verify time worked. Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in working order. Fulfill Omni-Channel orders and ship daily as required. Protect assets through inventory control and loss prevention; inspect packages at closing as needed and report concerns to the Store Manager. Support sales, profit, and shrink goals and complete required administrative duties. Perform inventory counts, stock/restock merchandise, and ensure products are represented and organized on the floor. Balance daily transactions, complete closeout paperwork, and manage cash deposits as required. Verify shipments for discrepancies, conduct inventories, and communicate discrepancies to the Store Manager/District Manager. Process defectives/recalls and stock pulls; label boxes with packing lists. Maintain safety awareness and report injuries per guidelines. Assist in maintaining store records and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures and opening/closing procedures. Qualifications
Must provide proof of identity and eligibility to work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. Retail management experience preferred (6+ months). Retail sales, guest service, and/or management experience preferred (2+ years). Video game knowledge preferred. Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized guest assistance; communicate clearly in English (bilingual English/Spanish preferred). Ability to work in a fast-paced environment, independently and as a team member. Meet performance expectations, including attendance, appearance, safety, and respect in the workplace. Operate the POS system; basic math and alphabetizing skills. Complete required paperwork and follow written or verbal instructions. Flexible schedule including nights, weekends, and some holidays; minimum 3 days/week availability. Ability to work for extended periods, stand/walk, and lift up to 30 lbs as needed. Benefits and Compensation
Benefits: Full-time store positions may participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Bonus and/or other incentives may apply. Compensation: $15.25 - $16.25 Employment Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Retail This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY. Disclaimer: GameStop is an equal employment opportunity employer. Reasonable accommodations are provided in accordance with the ADA and local laws where applicable.
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