Elsevier
Academic Success Manager US - Elsevier
About Our Team In Global Medical Education, we are trusted partners to health education institutions in providing innovative teaching and learning solutions. The Academic Success team focuses on faculty and student engagement, including their success and satisfaction in adapting Elsevier solutions. About The Role As Academic Success Manager, you will become the trusted advisor for the customer while protecting the revenue base. You will identify new opportunities in health workforce education institutions and help customers gain value from our content and platforms by delivering engaging training sessions. Responsibilities Develop faculty networks and identify key stakeholders through campus visits, online interactions, and social media engagement. Engage in discussions with faculty, curriculum leaders, and deans to understand challenges and decision-making processes. Demonstrate GME solutions, aligning them with institutional goals to showcase value. Generate opportunities for institutional e-products and collaborate with the sales team to convert them. Create a targeted territory plan for strategic demand generation and support e-product trials through onboarding and ongoing training. Enhance client experiences with effective training, technical support, and initiatives to boost engagement and curriculum integration. Facilitate training sessions and provide expert product support for stakeholders regarding the GME digital solutions portfolio. Manage onboarding of Education eProduct solutions for key faculty, students, and librarians. Track account-specific metrics and adjust success plans as needed. Monitor usage dashboards against objectives and develop action plans as necessary. Conduct academic business reviews with assigned customers and lead face-to-face trainings and webinars to ensure healthy usage and renewal revenue. Capture customer feedback and share insights with relevant teams using established processes. Qualifications Proven ability to work collaboratively in a remote, team-oriented environment. Excellent communication and presentation skills, including experience with remote presentations and online tools. Experience in a customer-facing role within academic/education, content, or software organizations. Ability to build rapport and credibility with a diverse range of stakeholders. Knowledge of medical school and health profession curricula and programs, with an understanding of trends in 21st-century education and digital transformation. Understanding of educational institution structures and decision-making processes. Willingness to travel as needed (up to 50%). Work Arrangements We promote a healthy work/life balance with flexible hours to support productivity. We offer wellbeing initiatives, study assistance, and comprehensive benefits. Benefits Health Benefits: Medical, dental, and vision coverage Retirement Benefits: 401(k) with match and Employee Share Purchase Plan Wellbeing: Wellness platform, Headspace app, Employee Assistance, and time-off programs Disability, Life Insurance, and Critical Illness coverage Family benefits, including bonding and care leaves, adoption and surrogacy benefits HSA/Health and Dependent Care accounts and commuter benefits Paid time off for participation in Employee Resource Groups and volunteering About The Business Elsevier is a global leader in information and analytics. We help researchers and healthcare professionals advance science and improve health outcomes by combining quality information, data, and analytics to support education, research, and clinical practice. Your work contributes to global challenges and a more sustainable future.
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About Our Team In Global Medical Education, we are trusted partners to health education institutions in providing innovative teaching and learning solutions. The Academic Success team focuses on faculty and student engagement, including their success and satisfaction in adapting Elsevier solutions. About The Role As Academic Success Manager, you will become the trusted advisor for the customer while protecting the revenue base. You will identify new opportunities in health workforce education institutions and help customers gain value from our content and platforms by delivering engaging training sessions. Responsibilities Develop faculty networks and identify key stakeholders through campus visits, online interactions, and social media engagement. Engage in discussions with faculty, curriculum leaders, and deans to understand challenges and decision-making processes. Demonstrate GME solutions, aligning them with institutional goals to showcase value. Generate opportunities for institutional e-products and collaborate with the sales team to convert them. Create a targeted territory plan for strategic demand generation and support e-product trials through onboarding and ongoing training. Enhance client experiences with effective training, technical support, and initiatives to boost engagement and curriculum integration. Facilitate training sessions and provide expert product support for stakeholders regarding the GME digital solutions portfolio. Manage onboarding of Education eProduct solutions for key faculty, students, and librarians. Track account-specific metrics and adjust success plans as needed. Monitor usage dashboards against objectives and develop action plans as necessary. Conduct academic business reviews with assigned customers and lead face-to-face trainings and webinars to ensure healthy usage and renewal revenue. Capture customer feedback and share insights with relevant teams using established processes. Qualifications Proven ability to work collaboratively in a remote, team-oriented environment. Excellent communication and presentation skills, including experience with remote presentations and online tools. Experience in a customer-facing role within academic/education, content, or software organizations. Ability to build rapport and credibility with a diverse range of stakeholders. Knowledge of medical school and health profession curricula and programs, with an understanding of trends in 21st-century education and digital transformation. Understanding of educational institution structures and decision-making processes. Willingness to travel as needed (up to 50%). Work Arrangements We promote a healthy work/life balance with flexible hours to support productivity. We offer wellbeing initiatives, study assistance, and comprehensive benefits. Benefits Health Benefits: Medical, dental, and vision coverage Retirement Benefits: 401(k) with match and Employee Share Purchase Plan Wellbeing: Wellness platform, Headspace app, Employee Assistance, and time-off programs Disability, Life Insurance, and Critical Illness coverage Family benefits, including bonding and care leaves, adoption and surrogacy benefits HSA/Health and Dependent Care accounts and commuter benefits Paid time off for participation in Employee Resource Groups and volunteering About The Business Elsevier is a global leader in information and analytics. We help researchers and healthcare professionals advance science and improve health outcomes by combining quality information, data, and analytics to support education, research, and clinical practice. Your work contributes to global challenges and a more sustainable future.
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