RELX
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Academic Success Manager
role at
RELX
3 days ago Be among the first 25 applicants
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Are you passionate about Customer Success? Do you enjoy being part of a team that collaborates to deliver cutting-edge health education solutions? About Our Team In Global Medical Education, we are trusted partners to health education institutions, providing innovative teaching and learning solutions. The Academic Success team focuses on faculty and student engagement, including their success and satisfaction in using Elsevier solutions.
About The Role As an Academic Success Manager, you will become a trusted advisor for the customer while protecting the revenue base. You will identify new opportunities in health workforce education institutions and help customers gain value from our content and platforms through engaging training sessions.
Responsibilities
Develop faculty networks and identify key stakeholders through campus visits, online interactions, and social media engagement.
Engage in discussions with faculty, curriculum leaders, and deans to understand their challenges and decision-making processes.
Demonstrate GME solutions effectively, aligning them with institutional goals to showcase their value.
Generate opportunities for institutional e-products and collaborate with the sales team to convert them.
Create targeted territory plans for demand generation and support e-product trials through onboarding and training.
Enhance client experiences with effective training, technical support, and initiatives to boost engagement and curriculum integration.
Facilitate training sessions and provide expert product support for stakeholders regarding the GME digital solutions portfolio.
Manage onboarding of Education eProduct solutions for faculty, students, and librarians.
Track account metrics and adjust success plans as needed.
Monitor usage dashboards against objectives and develop action plans.
Conduct academic business reviews and lead face-to-face trainings and webinars to ensure usage and renewal revenue.
Capture customer feedback and share insights with relevant teams.
Requirements
Proven ability to work collaboratively in a remote, team-oriented environment.
Excellent communication skills with strong presentation capabilities, including experience with remote presentations and online tools.
Experience in a customer-facing role within academic, content, or software organizations.
Ability to build rapport and credibility with diverse stakeholders.
Exceptional knowledge of medical school and health profession curricula, with an understanding of digital transformation trends in education.
Understanding of educational institution structures and decision-making processes.
Willingness and ability to travel as needed (up to 50%).
Work in a way that works for you We promote a healthy work/life balance with flexible hours, wellbeing initiatives, shared parental leave, study assistance, and sabbaticals to support your immediate and long-term goals.
Benefits
Health plan benefits
Employee Assistance Program
Retirement Benefits
Various Leave Programs
Educational Assistance
Disability, Life, and Accidental Death Insurance
Paid Vacation
Paid leave for Employee Resource Groups and volunteering
About The Business We are a global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes. We combine quality information, data, and analytics to support science, health education, healthcare, and clinical practice, contributing to a sustainable future.
Salary Ranges Varies by state and experience, including base salary and bonus potential ($20,000 sales incentive target). For example:
Ohio: $55,400-$75,400
Nevada: $58,400-$77,900
California: $67,200-$89,500
We are an equal opportunity employer. For accommodations, contact us via the provided support form or phone number.
#J-18808-Ljbffr
Academic Success Manager
role at
RELX
3 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Are you passionate about Customer Success? Do you enjoy being part of a team that collaborates to deliver cutting-edge health education solutions? About Our Team In Global Medical Education, we are trusted partners to health education institutions, providing innovative teaching and learning solutions. The Academic Success team focuses on faculty and student engagement, including their success and satisfaction in using Elsevier solutions.
About The Role As an Academic Success Manager, you will become a trusted advisor for the customer while protecting the revenue base. You will identify new opportunities in health workforce education institutions and help customers gain value from our content and platforms through engaging training sessions.
Responsibilities
Develop faculty networks and identify key stakeholders through campus visits, online interactions, and social media engagement.
Engage in discussions with faculty, curriculum leaders, and deans to understand their challenges and decision-making processes.
Demonstrate GME solutions effectively, aligning them with institutional goals to showcase their value.
Generate opportunities for institutional e-products and collaborate with the sales team to convert them.
Create targeted territory plans for demand generation and support e-product trials through onboarding and training.
Enhance client experiences with effective training, technical support, and initiatives to boost engagement and curriculum integration.
Facilitate training sessions and provide expert product support for stakeholders regarding the GME digital solutions portfolio.
Manage onboarding of Education eProduct solutions for faculty, students, and librarians.
Track account metrics and adjust success plans as needed.
Monitor usage dashboards against objectives and develop action plans.
Conduct academic business reviews and lead face-to-face trainings and webinars to ensure usage and renewal revenue.
Capture customer feedback and share insights with relevant teams.
Requirements
Proven ability to work collaboratively in a remote, team-oriented environment.
Excellent communication skills with strong presentation capabilities, including experience with remote presentations and online tools.
Experience in a customer-facing role within academic, content, or software organizations.
Ability to build rapport and credibility with diverse stakeholders.
Exceptional knowledge of medical school and health profession curricula, with an understanding of digital transformation trends in education.
Understanding of educational institution structures and decision-making processes.
Willingness and ability to travel as needed (up to 50%).
Work in a way that works for you We promote a healthy work/life balance with flexible hours, wellbeing initiatives, shared parental leave, study assistance, and sabbaticals to support your immediate and long-term goals.
Benefits
Health plan benefits
Employee Assistance Program
Retirement Benefits
Various Leave Programs
Educational Assistance
Disability, Life, and Accidental Death Insurance
Paid Vacation
Paid leave for Employee Resource Groups and volunteering
About The Business We are a global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes. We combine quality information, data, and analytics to support science, health education, healthcare, and clinical practice, contributing to a sustainable future.
Salary Ranges Varies by state and experience, including base salary and bonus potential ($20,000 sales incentive target). For example:
Ohio: $55,400-$75,400
Nevada: $58,400-$77,900
California: $67,200-$89,500
We are an equal opportunity employer. For accommodations, contact us via the provided support form or phone number.
#J-18808-Ljbffr