StepStone Hospitality
Front Desk Agent/Hampton Inn Clayton
StepStone Hospitality, Providence, Rhode Island, us, 02912
We are looking for a Front Desk Representative to support hotel operations.
Responsibilities
Register and assign rooms to guests. Issue room key and directions directly to guest. Sort, and track incoming mail and messages. Transmit and receive messages using all communication avenues. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Keep record of room availability and rate. Compute bill, collect payment, and make change for guests. Make, confirm, and cancel reservations via all communication avenues. Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. Make reservation, transportation, or entertainment reservations for guest. Deposit guest valuables in hotel safe deposit box. Ability to accurately use various office software. Have a full working knowledge and expertise of each shift including night audit. Requirements
Customer Service Experience & computer skills are required Minimum lifting of 20 pounds Pushing, bending, stooping, upward reaching, manual dexterity Hearing, writing, typing Minimum pulling of 20 pounds Other duties may be assigned Must have a comprehensive knowledge of all hotel departments and functions Must have good mathematical and computer skills High school education required. Relevant training and experience and additional education preferred CPR and first aid training preferred Additional language ability preferred We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. EOE/M/F/V/D. Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing Industries
Hospitality Get notified about new Front Desk Representative jobs in
Providence, RI .
#J-18808-Ljbffr
Register and assign rooms to guests. Issue room key and directions directly to guest. Sort, and track incoming mail and messages. Transmit and receive messages using all communication avenues. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Keep record of room availability and rate. Compute bill, collect payment, and make change for guests. Make, confirm, and cancel reservations via all communication avenues. Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. Make reservation, transportation, or entertainment reservations for guest. Deposit guest valuables in hotel safe deposit box. Ability to accurately use various office software. Have a full working knowledge and expertise of each shift including night audit. Requirements
Customer Service Experience & computer skills are required Minimum lifting of 20 pounds Pushing, bending, stooping, upward reaching, manual dexterity Hearing, writing, typing Minimum pulling of 20 pounds Other duties may be assigned Must have a comprehensive knowledge of all hotel departments and functions Must have good mathematical and computer skills High school education required. Relevant training and experience and additional education preferred CPR and first aid training preferred Additional language ability preferred We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. EOE/M/F/V/D. Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing Industries
Hospitality Get notified about new Front Desk Representative jobs in
Providence, RI .
#J-18808-Ljbffr