StepStone Hospitality
Front Desk Agent/Renaissance St. Louis Airport
StepStone Hospitality, Providence, Rhode Island, us, 02912
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Front Desk Agent/Renaissance St. Louis Airport
role at
StepStone Hospitality .
Description
Register and assign rooms to guests.
Issue room key and directions directly to guests.
Sort, and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Keep record of room availability and rate.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guests.
Deposit guest valuables in the hotel safe deposit box.
Maintain a full working knowledge and expertise of each shift, including night audit.
Accurately use various office software.
Requirements
Customer Service Experience & computer skills are required.
Minimum lifting of 20 pounds.
Minimum pulling of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Must have a comprehensive knowledge of all hotel departments and functions.
Must have good mathematical and computer skills.
High school education required. Relevant training, experience, and additional education preferred.
CPR and first aid training preferred.
Additional language ability preferred.
Other duties may be assigned.
Benefits
401(k) matching.
Medical, Dental, and Vision Insurance.
Paid Time Off after 90 days.
Life insurance.
Hotel discount program.
Salary $15.50/hour
Seniority level Entry level
Employment type Full-time
Job function Management and Manufacturing
Industries Hospitality
We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
EOE/M/F/V/D.
#J-18808-Ljbffr
Front Desk Agent/Renaissance St. Louis Airport
role at
StepStone Hospitality .
Description
Register and assign rooms to guests.
Issue room key and directions directly to guests.
Sort, and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Keep record of room availability and rate.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guests.
Deposit guest valuables in the hotel safe deposit box.
Maintain a full working knowledge and expertise of each shift, including night audit.
Accurately use various office software.
Requirements
Customer Service Experience & computer skills are required.
Minimum lifting of 20 pounds.
Minimum pulling of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Must have a comprehensive knowledge of all hotel departments and functions.
Must have good mathematical and computer skills.
High school education required. Relevant training, experience, and additional education preferred.
CPR and first aid training preferred.
Additional language ability preferred.
Other duties may be assigned.
Benefits
401(k) matching.
Medical, Dental, and Vision Insurance.
Paid Time Off after 90 days.
Life insurance.
Hotel discount program.
Salary $15.50/hour
Seniority level Entry level
Employment type Full-time
Job function Management and Manufacturing
Industries Hospitality
We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
EOE/M/F/V/D.
#J-18808-Ljbffr