Remote
Account Manager, SMB - AMER (Remote)
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Account Manager, SMB - AMER
role at
Remote .
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.
What This Job Can Offer You The opportunity to manage the entire sales cycle, from retaining existing customer investment and identifying new expansion opportunities to executing upsell and cross‑sell strategies. Present Remote’s suite of services to existing customers, creating pathways for upselling solutions and ensuring the completion of the business cycle. This position is an opportunity to own and nurture customer relationships, stay in frequent contact, and build strategic partnerships. As a key player, you'll understand and design solutions tailored to the unique communication needs of small and mid‑sized businesses. Take charge of customer retention initiatives, participate in strategic events and lead discussions to deepen relationships. Collaborate seamlessly with cross‑functional teams, ensuring the success of our customers in every aspect.
What You Bring
Demonstrated ability in retaining and growing existing accounts, driving net new expansion bookings as well as upselling/cross selling opportunities within customer accounts
Success in building key customer relationships across different levels of personas, including key decision makers, champions and C‑level stakeholders to be able to drive successful client outcomes, grow accounts and drive revenue outcomes
Proactive communication with key customer contacts and advocates to understand their needs, build a strategic roadmap and solicit feedback on our products and services to improve their experience with Remote
Ability to create and execute sales motion and tactics to consistently grow revenue per account
Able to create, execute and adapt proactive client strategies to achieve goals
Confidently develop pipeline, forecast outcomes and provide accurate reporting data
Strong knowledge of sales processes
Ability to learn complex product solutions and eager to constantly develop new skills and competencies
Understanding of Remote’s services and its position in the industry
5+ years of Account Management experience preferable, or related SaaS sales experience
Excellent verbal and written communication skills
Business fluency in English is essential
Highly self‑motivated with ambitions to be in a closing role
Self‑directed and able to work independently and as an active member of the team
Resilience and perseverance with a positive attitude
Able to perform under pressure
Strong business acumen
High level of integrity and work ethic
Efficient in multitasking, prioritization, and time management
Customer obsessed and clear desire to be in a customer facing role
Key Responsibilities
Meet and exceed sales quota based on role level and manage the entire sales cycle for a book of business
Identify new expansion, upsell and cross‑sell business opportunities and push through the sales motion and cycle
Presentation to existing customers on Remote’s suite of services and create opportunities from existing customers to upsell solutions
Own the customer relationship and complete the cycle from sale to business completion
Remain in frequent contact with the customers and build strategic and partnership based customer relationships
Understand the communication needs of small and mid‑sized business customers, and design solutions to meet those unique business needs
Generate customer retention initiatives and participate in key strategic events to nurture customer relationships
Work with other cross‑functional teams to ensure customer success
Practicals
Reporting to: Manager, Account Management
Team: AMER Sales
Location: AMER timezone
Start date: As soon as possible
Remote Compensation Philosophy Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. The On‑Target Earnings for this position is between $63,950 to $179,850. The base salary range may be subject to change. Please refer to remote.com/band for detailed band information.
Application Process
Interview with recruiter
Interview with hiring manager
Interview with team member(s)
Interview with cross functional team
Interview with VP
Bar Raiser Interview
Prior employment verification check
Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. Key benefits available to all Remoters include:
Work from anywhere
Flexible paid time off
Flexible working hours (async)
16 weeks paid parental leave
Mental health support services
Stock options
Learning budget
Home office budget & IT equipment
Budget for local in‑person social events or co‑working spaces
How You’ll Plan Your Day (and Life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life‑work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
How To Apply
Please fill out the form below and upload your CV in PDF format.
Submit your application and CV in English.
If you don’t have an up to date CV, add a copy of your LinkedIn profile instead.
Equal Employment Opportunity Remote welcomes applicants from all backgrounds. We are an equal employment opportunity employer and are committed to maintaining a diverse and inclusive workplace. We encourage all applicants to let us know if accommodations are needed.
#J-18808-Ljbffr
Account Manager, SMB - AMER
role at
Remote .
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.
What This Job Can Offer You The opportunity to manage the entire sales cycle, from retaining existing customer investment and identifying new expansion opportunities to executing upsell and cross‑sell strategies. Present Remote’s suite of services to existing customers, creating pathways for upselling solutions and ensuring the completion of the business cycle. This position is an opportunity to own and nurture customer relationships, stay in frequent contact, and build strategic partnerships. As a key player, you'll understand and design solutions tailored to the unique communication needs of small and mid‑sized businesses. Take charge of customer retention initiatives, participate in strategic events and lead discussions to deepen relationships. Collaborate seamlessly with cross‑functional teams, ensuring the success of our customers in every aspect.
What You Bring
Demonstrated ability in retaining and growing existing accounts, driving net new expansion bookings as well as upselling/cross selling opportunities within customer accounts
Success in building key customer relationships across different levels of personas, including key decision makers, champions and C‑level stakeholders to be able to drive successful client outcomes, grow accounts and drive revenue outcomes
Proactive communication with key customer contacts and advocates to understand their needs, build a strategic roadmap and solicit feedback on our products and services to improve their experience with Remote
Ability to create and execute sales motion and tactics to consistently grow revenue per account
Able to create, execute and adapt proactive client strategies to achieve goals
Confidently develop pipeline, forecast outcomes and provide accurate reporting data
Strong knowledge of sales processes
Ability to learn complex product solutions and eager to constantly develop new skills and competencies
Understanding of Remote’s services and its position in the industry
5+ years of Account Management experience preferable, or related SaaS sales experience
Excellent verbal and written communication skills
Business fluency in English is essential
Highly self‑motivated with ambitions to be in a closing role
Self‑directed and able to work independently and as an active member of the team
Resilience and perseverance with a positive attitude
Able to perform under pressure
Strong business acumen
High level of integrity and work ethic
Efficient in multitasking, prioritization, and time management
Customer obsessed and clear desire to be in a customer facing role
Key Responsibilities
Meet and exceed sales quota based on role level and manage the entire sales cycle for a book of business
Identify new expansion, upsell and cross‑sell business opportunities and push through the sales motion and cycle
Presentation to existing customers on Remote’s suite of services and create opportunities from existing customers to upsell solutions
Own the customer relationship and complete the cycle from sale to business completion
Remain in frequent contact with the customers and build strategic and partnership based customer relationships
Understand the communication needs of small and mid‑sized business customers, and design solutions to meet those unique business needs
Generate customer retention initiatives and participate in key strategic events to nurture customer relationships
Work with other cross‑functional teams to ensure customer success
Practicals
Reporting to: Manager, Account Management
Team: AMER Sales
Location: AMER timezone
Start date: As soon as possible
Remote Compensation Philosophy Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. The On‑Target Earnings for this position is between $63,950 to $179,850. The base salary range may be subject to change. Please refer to remote.com/band for detailed band information.
Application Process
Interview with recruiter
Interview with hiring manager
Interview with team member(s)
Interview with cross functional team
Interview with VP
Bar Raiser Interview
Prior employment verification check
Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. Key benefits available to all Remoters include:
Work from anywhere
Flexible paid time off
Flexible working hours (async)
16 weeks paid parental leave
Mental health support services
Stock options
Learning budget
Home office budget & IT equipment
Budget for local in‑person social events or co‑working spaces
How You’ll Plan Your Day (and Life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life‑work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
How To Apply
Please fill out the form below and upload your CV in PDF format.
Submit your application and CV in English.
If you don’t have an up to date CV, add a copy of your LinkedIn profile instead.
Equal Employment Opportunity Remote welcomes applicants from all backgrounds. We are an equal employment opportunity employer and are committed to maintaining a diverse and inclusive workplace. We encourage all applicants to let us know if accommodations are needed.
#J-18808-Ljbffr