Ardagh Metal Packaging
Role Description
The Customer Account Coordinator is responsible for providing constant coordination, review analysis input, and communication of information between the external customers, the sales account managers, production planning, and our manufacturing plants. This role processes all releases and coordinates timely delivery to customers.
Responsibilities
Work with production planning, account manager, and customer to manage the forecast and confirm availability of inventory to meet customer requirements
Review and enter customer requests for carton and pallet pattern specifications
Email price quotes to customers provided by the account manager and notifies customers of annual price increases and surcharges as needed
Enter customer delivery needs, monitor Electronic Data Interchange (EDI) orders, work with transportation to coordinate deliveries, communicate any delivery delays, problem solve to reduce the impact of delivery delays and/or customer production downtime, and notify the account manager as appropriate and elevate as needed
Manage pallet returns by issuing pallet return numbers to customers and following up on open tracking numbers
Manage stock transfers with plants and transportation
Enter return ware authorizations and scrap requests
Enter repacks and coordinate reselection priority of hardware
Help manage the review and communication of overaged inventory
Complete Field Service Reports (FSR) due to quality and service issues communicated by customers
Assist Accounts Receivable with a resolution of open invoices and/or deductions as needed
Participate in customer conference calls and team meetings as needed
Complete assignments that sales leadership may instruct
Minimum Skills/qualifications
High school diploma or equivalent
Three (3) years of customer service experience
Excellent planning, organization, and interpersonal skills
Ability to make decisions, analyze data, solve problems, and take initiative
Exceptional quick thinking, a sense of urgency, concern for customer needs, a desire to collaborate within a team environment or independently, and the ability to work under pressure
Excellent attention to detail and follow-through skills
Proficient in Microsoft Office Suite
Preferred Skills/qualifications
Associate's degree in business or a related field
Prior experience working for a manufacturer
Experience with SAP
Benefits Offered
Medical, prescription, dental and vision plans
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
Life insurance
401(k) retirement plan with company match and an employer retirement contribution
Paid holidays, floating days and vacation
Short- and Long-Term Disability (STD/LTD)
Employee Assistance Program (EAP)
Tuition reimbursement program
Professional and personal development opportunities through Employee Resource Groups
Benefits available from day 1 of employment
Flexible and hybrid working hours
About Ardagh Group Ardagh Glass Packaging is a global leader in glass packaging solutions, producing packaging for the world’s leading brands. We trace our roots all the way back to the Irish Glass Bottle Company, founded in 1932. Since then, we have grown rapidly to a team of more than 20,000 people with revenues of over $9 billion.
Did you know that Ardagh produces many of the cans and bottles you drink your favorite beverages from?
Did you know we produce metal and glass packaging which are permanent materials, meaning they can be infinitely recycled without any loss of quality?
Did you know we produce more than 160 million containers per day?
Ardagh Group is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other basis prohibited by federal, state, and local law.
Ardagh Group complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. Contact Clare McHugh (clare.mchugh@ardaghgroup.com) if a reasonable accommodation is needed.
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Responsibilities
Work with production planning, account manager, and customer to manage the forecast and confirm availability of inventory to meet customer requirements
Review and enter customer requests for carton and pallet pattern specifications
Email price quotes to customers provided by the account manager and notifies customers of annual price increases and surcharges as needed
Enter customer delivery needs, monitor Electronic Data Interchange (EDI) orders, work with transportation to coordinate deliveries, communicate any delivery delays, problem solve to reduce the impact of delivery delays and/or customer production downtime, and notify the account manager as appropriate and elevate as needed
Manage pallet returns by issuing pallet return numbers to customers and following up on open tracking numbers
Manage stock transfers with plants and transportation
Enter return ware authorizations and scrap requests
Enter repacks and coordinate reselection priority of hardware
Help manage the review and communication of overaged inventory
Complete Field Service Reports (FSR) due to quality and service issues communicated by customers
Assist Accounts Receivable with a resolution of open invoices and/or deductions as needed
Participate in customer conference calls and team meetings as needed
Complete assignments that sales leadership may instruct
Minimum Skills/qualifications
High school diploma or equivalent
Three (3) years of customer service experience
Excellent planning, organization, and interpersonal skills
Ability to make decisions, analyze data, solve problems, and take initiative
Exceptional quick thinking, a sense of urgency, concern for customer needs, a desire to collaborate within a team environment or independently, and the ability to work under pressure
Excellent attention to detail and follow-through skills
Proficient in Microsoft Office Suite
Preferred Skills/qualifications
Associate's degree in business or a related field
Prior experience working for a manufacturer
Experience with SAP
Benefits Offered
Medical, prescription, dental and vision plans
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
Life insurance
401(k) retirement plan with company match and an employer retirement contribution
Paid holidays, floating days and vacation
Short- and Long-Term Disability (STD/LTD)
Employee Assistance Program (EAP)
Tuition reimbursement program
Professional and personal development opportunities through Employee Resource Groups
Benefits available from day 1 of employment
Flexible and hybrid working hours
About Ardagh Group Ardagh Glass Packaging is a global leader in glass packaging solutions, producing packaging for the world’s leading brands. We trace our roots all the way back to the Irish Glass Bottle Company, founded in 1932. Since then, we have grown rapidly to a team of more than 20,000 people with revenues of over $9 billion.
Did you know that Ardagh produces many of the cans and bottles you drink your favorite beverages from?
Did you know we produce metal and glass packaging which are permanent materials, meaning they can be infinitely recycled without any loss of quality?
Did you know we produce more than 160 million containers per day?
Ardagh Group is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other basis prohibited by federal, state, and local law.
Ardagh Group complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. Contact Clare McHugh (clare.mchugh@ardaghgroup.com) if a reasonable accommodation is needed.
#J-18808-Ljbffr