PNC
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Banking organization, you will be based in Fisher, IN at our Fisher branch. R200169 Job Description
Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow the customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service-to-sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed efficiently and accurately. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused
- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk
- Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications
Education : Education requirements vary by position. In this role,
No Degree
is listed; typically requires an Associates or equivalent degree or related experience. Work Experience : Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered. Certifications : No Required Certification(s). Licenses : Background checks as required by Consumer Financial Protection Bureau regulations. Preferred Skills : Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales. Competencies : Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs. Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on eligibility, full-time employees may receive: medical/prescription drug coverage, dental and vision options; life insurance; short and long-term disability; 401(k) with PNC match; pension and stock purchase plans; dependent care reimbursement; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance; wellness program with financial incentives. In addition, paid time off includes maternity/parental leave, holidays, occasional absence days, vacation days, and service-based benefits. Details available in Your PNC Total Rewards. Disability Accommodations
If an accommodation is required to participate in the application process, please contact AccommodationRequest@pnc.com with the subject line “accommodation request,” including your name, job ID, and preferred contact method. Applicants may also call 877-968-7762 for accommodation assistance. All information provided will be kept confidential and used only to provide needed reasonable accommodations. PNC provides reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA requirements and, for registered roles, the SAFE Act and/or FINRA restrictions where applicable. California Residents
- Refer to the California Consumer Privacy Act Privacy Notice for details on how PNC may use or disclose your personal information in our hiring practices.
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At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Banking organization, you will be based in Fisher, IN at our Fisher branch. R200169 Job Description
Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow the customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service-to-sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed efficiently and accurately. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused
- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk
- Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications
Education : Education requirements vary by position. In this role,
No Degree
is listed; typically requires an Associates or equivalent degree or related experience. Work Experience : Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered. Certifications : No Required Certification(s). Licenses : Background checks as required by Consumer Financial Protection Bureau regulations. Preferred Skills : Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales. Competencies : Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs. Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on eligibility, full-time employees may receive: medical/prescription drug coverage, dental and vision options; life insurance; short and long-term disability; 401(k) with PNC match; pension and stock purchase plans; dependent care reimbursement; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance; wellness program with financial incentives. In addition, paid time off includes maternity/parental leave, holidays, occasional absence days, vacation days, and service-based benefits. Details available in Your PNC Total Rewards. Disability Accommodations
If an accommodation is required to participate in the application process, please contact AccommodationRequest@pnc.com with the subject line “accommodation request,” including your name, job ID, and preferred contact method. Applicants may also call 877-968-7762 for accommodation assistance. All information provided will be kept confidential and used only to provide needed reasonable accommodations. PNC provides reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA requirements and, for registered roles, the SAFE Act and/or FINRA restrictions where applicable. California Residents
- Refer to the California Consumer Privacy Act Privacy Notice for details on how PNC may use or disclose your personal information in our hiring practices.
#J-18808-Ljbffr