PNC
Overview
As a Personal Banker within PNC's retail banking organization, you will be based in Decatur, Georgia, Wesley Chapel branch location. Position originally posted for applicants in Decatur, GA. This role is not providing visa sponsorship for employment or STEM OPT for this position. Job Description
Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow the customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service-to-sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as Community Centers of Influence to acquire, expand and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Conducts lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed efficiently and accurately. PNC Employees Qualities
Customer Focused - Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all risks to adhere to PNC's Enterprise Risk Management Framework. Qualifications
Successful candidates must demonstrate knowledge, skills, and abilities for the role. The following outlines typical skills, competencies, work experience, education, and required certifications/licensures. Preferred Skills
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Retail Lending, Selling Work Experience
Roles at this level typically require an Associate degree or equivalent and related experience or product knowledge. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered. Education
No Degree Certifications
No Required Certification(s) Licenses
Background checks may be required as per Consumer Financial Protection Bureau regulations. Benefits
PNC offers a comprehensive range of benefits. Depending on eligibility for full-time employment, benefits include medical/prescription, dental and vision, life insurance, disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, back-up care, educational assistance, wellness program, and other programs. Paid time off includes holidays, vacation, and other leave as applicable by law and career level. For more details, visit Your PNC Total Rewards. Disability Accommodations
If an accommodation is required to participate in the application process, contact AccommodationRequest@pnc.com with the job ID and preferred contact method. You may also call 877-968-7762 for accommodation assistance. All information will be kept confidential as required by law. Equal Employment Opportunity
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories by law. Additional
This position is subject to regulatory requirements and may be affected by applicable laws.
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As a Personal Banker within PNC's retail banking organization, you will be based in Decatur, Georgia, Wesley Chapel branch location. Position originally posted for applicants in Decatur, GA. This role is not providing visa sponsorship for employment or STEM OPT for this position. Job Description
Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow the customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service-to-sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as Community Centers of Influence to acquire, expand and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Conducts lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed efficiently and accurately. PNC Employees Qualities
Customer Focused - Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all risks to adhere to PNC's Enterprise Risk Management Framework. Qualifications
Successful candidates must demonstrate knowledge, skills, and abilities for the role. The following outlines typical skills, competencies, work experience, education, and required certifications/licensures. Preferred Skills
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Retail Lending, Selling Work Experience
Roles at this level typically require an Associate degree or equivalent and related experience or product knowledge. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered. Education
No Degree Certifications
No Required Certification(s) Licenses
Background checks may be required as per Consumer Financial Protection Bureau regulations. Benefits
PNC offers a comprehensive range of benefits. Depending on eligibility for full-time employment, benefits include medical/prescription, dental and vision, life insurance, disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, back-up care, educational assistance, wellness program, and other programs. Paid time off includes holidays, vacation, and other leave as applicable by law and career level. For more details, visit Your PNC Total Rewards. Disability Accommodations
If an accommodation is required to participate in the application process, contact AccommodationRequest@pnc.com with the job ID and preferred contact method. You may also call 877-968-7762 for accommodation assistance. All information will be kept confidential as required by law. Equal Employment Opportunity
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories by law. Additional
This position is subject to regulatory requirements and may be affected by applicable laws.
#J-18808-Ljbffr