CommonSpirit Health
Job Summary And Responsibilities
Location: Prescott AZ, 1003 Willow Creek Road Prescott Arizona 86301.
Responsible for analyzing patient’s financial status and determining eligibility for insurance enrollment and/or financial assistance programs. Responds to telephone and written inquiries related to patient accounts, explains charges and addresses concerns.
Meet with patients regarding account balances for inpatient, emergency and outpatient services and conduct interviews to determine financial status and eligibility for insurance enrollment and/or financial assistance programs.
Assist patients via telephone and/or written response regarding account/claim status inquiries, responding professionally and within appropriate timeframes to all inquiries.
Collect accurate payment amounts, post payments in the appropriate system, process credit card payments on the appropriate terminal, deliver an accurate day‑end deposit and reconciliation sheet with all out‑of‑balance issues resolved within one business day.
Review program guidelines and assist patients or responsible individuals with financial assistance applications, gather required documentation and process applications according to hospital policy, analyze financial information to determine eligibility and level of discount, mail out financial assistance letters and applications as needed.
Ensure collection of self‑pay accounts not paid at time of discharge, following established collection procedures including written correspondence and/or telephone calls.
Consistently review past‑due bills and follow‑up documentation in an efficient and thorough manner, ensuring accuracy and completeness of account information and reconciling accuracy with outside vendors.
Generate bills or re‑bills claims to insurance companies, conduct timely follow‑up with insurance companies regarding claim processing and payment status.
Assist patients in establishing payment or settlement plans in accordance with the payment plan policy.
Assist in enrollment of qualifying patients in AHCCCS and/or other insurance programs.
Participate in business‑division meetings, performance‑improvement activities and committees as assigned.
Job Requirements
High School graduate or GED.
One year of hospital or clinic insurance billing or collection experience.
One year of healthcare customer service experience; hospital business office preferred.
General knowledge of charity, bad debt and collection procedures.
Certified Application Counselor certification obtained within six months of hire.
Basic knowledge and understanding of State Medicaid program.
Excellent interpersonal skills and the ability to effectively communicate verbally and in writing, providing excellent customer service.
Excellent organizational skills and the ability to handle multiple priorities/tasks simultaneously in a fast‑paced environment.
Ability to maintain acute attention to detail.
Basic computer literacy and proficiency in Microsoft Windows.
Basic proficiency with MS Office (Outlook, Word, Excel).
Pay Range $19.01 – $26.85 /hour
Employment Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Finance and Sales
Industries: Hospitals and Health Care
Work Environment Our national office departments provide foundational support, resources, and expertise that empower local communities to focus on caring for patients. Teams bring together expertise in clinical excellence, operations, finance, human resources, legal, supply chain, technology, and mission integration.
#J-18808-Ljbffr
Responsible for analyzing patient’s financial status and determining eligibility for insurance enrollment and/or financial assistance programs. Responds to telephone and written inquiries related to patient accounts, explains charges and addresses concerns.
Meet with patients regarding account balances for inpatient, emergency and outpatient services and conduct interviews to determine financial status and eligibility for insurance enrollment and/or financial assistance programs.
Assist patients via telephone and/or written response regarding account/claim status inquiries, responding professionally and within appropriate timeframes to all inquiries.
Collect accurate payment amounts, post payments in the appropriate system, process credit card payments on the appropriate terminal, deliver an accurate day‑end deposit and reconciliation sheet with all out‑of‑balance issues resolved within one business day.
Review program guidelines and assist patients or responsible individuals with financial assistance applications, gather required documentation and process applications according to hospital policy, analyze financial information to determine eligibility and level of discount, mail out financial assistance letters and applications as needed.
Ensure collection of self‑pay accounts not paid at time of discharge, following established collection procedures including written correspondence and/or telephone calls.
Consistently review past‑due bills and follow‑up documentation in an efficient and thorough manner, ensuring accuracy and completeness of account information and reconciling accuracy with outside vendors.
Generate bills or re‑bills claims to insurance companies, conduct timely follow‑up with insurance companies regarding claim processing and payment status.
Assist patients in establishing payment or settlement plans in accordance with the payment plan policy.
Assist in enrollment of qualifying patients in AHCCCS and/or other insurance programs.
Participate in business‑division meetings, performance‑improvement activities and committees as assigned.
Job Requirements
High School graduate or GED.
One year of hospital or clinic insurance billing or collection experience.
One year of healthcare customer service experience; hospital business office preferred.
General knowledge of charity, bad debt and collection procedures.
Certified Application Counselor certification obtained within six months of hire.
Basic knowledge and understanding of State Medicaid program.
Excellent interpersonal skills and the ability to effectively communicate verbally and in writing, providing excellent customer service.
Excellent organizational skills and the ability to handle multiple priorities/tasks simultaneously in a fast‑paced environment.
Ability to maintain acute attention to detail.
Basic computer literacy and proficiency in Microsoft Windows.
Basic proficiency with MS Office (Outlook, Word, Excel).
Pay Range $19.01 – $26.85 /hour
Employment Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Finance and Sales
Industries: Hospitals and Health Care
Work Environment Our national office departments provide foundational support, resources, and expertise that empower local communities to focus on caring for patients. Teams bring together expertise in clinical excellence, operations, finance, human resources, legal, supply chain, technology, and mission integration.
#J-18808-Ljbffr