CommonSpirit Health
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Financial Counselor
role at
CommonSpirit Health .
Job Summary And Responsibilities This is an onsite position and is located at our West Campus facility at 7700 E. Florentine Road in Prescott AZ.
Meet with patients regarding account balances for inpatient, emergency and outpatient services and conduct interviews with patients or responsible individuals to determine financial status and eligibility for insurance enrollment and/or financial assistance programs.
Assist patients via telephone and/or written response regarding account/claim status inquiries. Respond professionally and within appropriate timeframes to all inquiries.
Collect accurate payment amounts and post payments in the appropriate system. Process credit card payments on the appropriate terminal. Deliver an accurate day‑end deposit and reconciliation sheet with all out‑of‑balance issues resolved within one (1) business day.
Review program guidelines and assist patients or responsible individuals with financial assistance applications. Gather required documentation and process applications in accordance with hospital policy, including credit history evaluation and verification of property ownership and income. Analyze financial information to determine eligibility and level of discount. Mail out financial assistance letters and applications to patients as needed.
Ensure collection of self‑pay accounts not paid at time of discharge until paid in full or referred to outside collectors. Follow established collection procedures including written correspondence and/or telephone calls.
Consistently review past‑due bills and follow‑up documentation in an efficient and thorough manner, ensuring accuracy and completeness of account information. Assist in reconciling accuracy with outside vendors.
Generate bills or re‑bills claims to insurance companies. Conduct timely follow‑up with insurance companies regarding claim processing and payment status.
Assist patients in establishing payment or settlement plans in accordance with the payment plan policy.
Assist in enrollment of qualifying patients in AHCCCS and/or other insurance programs.
Participate in business division meetings, performance improvement activities and committees as assigned. Utilize issues log when necessary.
Provide back up to the front desk as needed.
Other job duties as assigned.
Job Requirements
High School graduate or GED
One year of hospital or clinic insurance billing or collection experience
One year of healthcare customer service experience; hospital business office preferred
General knowledge of charity, bad debt and collection procedures
Certified Application Counselor certification obtained within six months of hire
Basic knowledge and understanding of State Medicaid program
Excellent interpersonal skills and the ability to effectively communicate verbally and in writing providing excellent customer service
Excellent organizational skills and the ability to handle multiple priorities/tasks simultaneously in a fast‑paced environment
Ability to maintain acute attention to detail
Basic computer literacy and proficiency in Microsoft Windows
Basic proficiency with MS Office (Outlook, Word, Excel)
Experience with insurance billing computer applications preferred
Where You'll Work At the heart of CommonSpirit Health's ministry are the national office departments that provide the foundational support, resources, and expertise that empower local communities to focus on what they do best—caring for patients. Our teams bring together expertise in clinical excellence, operations, finance, human resources, legal, supply chain, technology, and mission integration. Guided by our faith‑based values, the national office fosters consistency, alignment, and innovation across CommonSpirit. By centralizing expertise and leveraging economies of scale, we enable each location to operate efficiently while maintaining flexibility to address unique local community needs. From advancing digital solutions to driving health equity, these departments extend the healing presence of humankindness everywhere we serve.
Pay Range $19.01 - $26.85 /hour
Seniority level
Entry level
Employment type
Full‑time
Job function
Finance and Sales
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at CommonSpirit Health by 2x.
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Financial Counselor
role at
CommonSpirit Health .
Job Summary And Responsibilities This is an onsite position and is located at our West Campus facility at 7700 E. Florentine Road in Prescott AZ.
Meet with patients regarding account balances for inpatient, emergency and outpatient services and conduct interviews with patients or responsible individuals to determine financial status and eligibility for insurance enrollment and/or financial assistance programs.
Assist patients via telephone and/or written response regarding account/claim status inquiries. Respond professionally and within appropriate timeframes to all inquiries.
Collect accurate payment amounts and post payments in the appropriate system. Process credit card payments on the appropriate terminal. Deliver an accurate day‑end deposit and reconciliation sheet with all out‑of‑balance issues resolved within one (1) business day.
Review program guidelines and assist patients or responsible individuals with financial assistance applications. Gather required documentation and process applications in accordance with hospital policy, including credit history evaluation and verification of property ownership and income. Analyze financial information to determine eligibility and level of discount. Mail out financial assistance letters and applications to patients as needed.
Ensure collection of self‑pay accounts not paid at time of discharge until paid in full or referred to outside collectors. Follow established collection procedures including written correspondence and/or telephone calls.
Consistently review past‑due bills and follow‑up documentation in an efficient and thorough manner, ensuring accuracy and completeness of account information. Assist in reconciling accuracy with outside vendors.
Generate bills or re‑bills claims to insurance companies. Conduct timely follow‑up with insurance companies regarding claim processing and payment status.
Assist patients in establishing payment or settlement plans in accordance with the payment plan policy.
Assist in enrollment of qualifying patients in AHCCCS and/or other insurance programs.
Participate in business division meetings, performance improvement activities and committees as assigned. Utilize issues log when necessary.
Provide back up to the front desk as needed.
Other job duties as assigned.
Job Requirements
High School graduate or GED
One year of hospital or clinic insurance billing or collection experience
One year of healthcare customer service experience; hospital business office preferred
General knowledge of charity, bad debt and collection procedures
Certified Application Counselor certification obtained within six months of hire
Basic knowledge and understanding of State Medicaid program
Excellent interpersonal skills and the ability to effectively communicate verbally and in writing providing excellent customer service
Excellent organizational skills and the ability to handle multiple priorities/tasks simultaneously in a fast‑paced environment
Ability to maintain acute attention to detail
Basic computer literacy and proficiency in Microsoft Windows
Basic proficiency with MS Office (Outlook, Word, Excel)
Experience with insurance billing computer applications preferred
Where You'll Work At the heart of CommonSpirit Health's ministry are the national office departments that provide the foundational support, resources, and expertise that empower local communities to focus on what they do best—caring for patients. Our teams bring together expertise in clinical excellence, operations, finance, human resources, legal, supply chain, technology, and mission integration. Guided by our faith‑based values, the national office fosters consistency, alignment, and innovation across CommonSpirit. By centralizing expertise and leveraging economies of scale, we enable each location to operate efficiently while maintaining flexibility to address unique local community needs. From advancing digital solutions to driving health equity, these departments extend the healing presence of humankindness everywhere we serve.
Pay Range $19.01 - $26.85 /hour
Seniority level
Entry level
Employment type
Full‑time
Job function
Finance and Sales
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at CommonSpirit Health by 2x.
#J-18808-Ljbffr