Duke
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
This position supports the DUH ED, a level 1 trauma center that operates 7 days a week, 24 hours a day. The PRMO is responsible for ensuring all patients who present are registered in a timely and proficient manner. The DUH ED sees an average of over 6,000 patients per month.
The Financial Care Counselor will work from 6 pm-6 am, Friday through Sunday, and is responsible for arriving patients, trauma patients, EMS patients completing full registrations at bedside, eligibility and benefit verification, POS collections, reconciliation of daily collections, work queues to include patient and claim edits, and functions for Duke ED and hospital admissions after North closes. Additional responsibilities include covering for HIM after hours and scheduling appointments for eye and ortho patients.
Responsibilities and Impact
Minimum Qualifications
Duke is an Equal Opportunity Employer committed to providing employment opportunities without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetics, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or military status. Education
Work requires knowledge of basic grammar and mathematical principles normally acquired through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business. Experience
Two years of experience working in hospital service access, clinical service access, a physician's office, or billing and collections. Or, an associate's degree in a healthcare-related field and one year of experience working with the public. Or, a bachelor's degree and one year of experience working with the public. Degrees, Licenses, Certifications
None required Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.
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Minimum Qualifications
Duke is an Equal Opportunity Employer committed to providing employment opportunities without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetics, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or military status. Education
Work requires knowledge of basic grammar and mathematical principles normally acquired through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business. Experience
Two years of experience working in hospital service access, clinical service access, a physician's office, or billing and collections. Or, an associate's degree in a healthcare-related field and one year of experience working with the public. Or, a bachelor's degree and one year of experience working with the public. Degrees, Licenses, Certifications
None required Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.
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