Duke University Health System
Financial Care Counselor-Commitment Bonus
Duke University Health System, Durham, North Carolina, United States, 27703
Overview
Financial Care Counselor-Commitment Bonus position with Duke Health. This role supports the DUH ED within the Patient Revenue Management Organization, a centralized revenue cycle group handling scheduling, registration, coding, billing, and other revenue functions. The FCC works from 6 pm to 6 am, Friday through Sunday, arriving to register patients at bedside, process trauma and EMS patients, conduct eligibility and benefit verification, manage POS collections, reconcile daily collections, and handle work queues including patient and claim edits. The role includes functions for DukeED and hospital admissions after North closes, and cover for HIM after hours with scheduling for eye and ortho appointments. This position is positioned to help minimize wait times, maintain collections, and prevent backlog in the DUH ED. Responsibilities
Register patients in a timely, proficient manner at bedside for the DUH ED, including trauma and EMS patients. Perform eligibility and benefit verification; manage POS collections; reconcile daily collections. Operate work queues to address patient and claim edits; support functions for DukeED and hospital admissions after hours. Provide after-hours HIM coverage and schedule appointments for eye and orthopaedic services as needed. Understand and communicate impact of timely registration and accurate billing on ED throughput and revenue. Qualifications
Education: Knowledge of basic grammar and mathematical principles normally acquired through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business. Experience: Two years of experience in hospital service access, clinical service access, a physician2s office, or billing and collections; OR an associate2s degree in a healthcare-related field with one year of experience working with the public; OR a bachelor2s degree with one year of experience working with the public. Degrees, Licenses, Certifications: None required. Essential Physical Job Functions
Essential physical and mental ability requirements may apply; additional information and requests for reasonable accommodation will be provided by each hiring department. Organization
About Duke Health's Patient Revenue Management Organization: Duke Health's fully integrated, centralized revenue cycle organization supporting the entire health system in streamlining the revenue cycle, including scheduling, registration, coding, billing, and other essential revenue functions. Employment Details
Seniority level: Entry level Employment type: Full-time Job function: Finance and Sales Industries: Hospitals and Health Care We are an Equal Opportunity Employer and value diverse perspectives. Our policies ensure employment without regard to age, color, disability, gender, gender expression, gender identity, genetics, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or military status. All members of our community have a responsibility to uphold these values.
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Financial Care Counselor-Commitment Bonus position with Duke Health. This role supports the DUH ED within the Patient Revenue Management Organization, a centralized revenue cycle group handling scheduling, registration, coding, billing, and other revenue functions. The FCC works from 6 pm to 6 am, Friday through Sunday, arriving to register patients at bedside, process trauma and EMS patients, conduct eligibility and benefit verification, manage POS collections, reconcile daily collections, and handle work queues including patient and claim edits. The role includes functions for DukeED and hospital admissions after North closes, and cover for HIM after hours with scheduling for eye and ortho appointments. This position is positioned to help minimize wait times, maintain collections, and prevent backlog in the DUH ED. Responsibilities
Register patients in a timely, proficient manner at bedside for the DUH ED, including trauma and EMS patients. Perform eligibility and benefit verification; manage POS collections; reconcile daily collections. Operate work queues to address patient and claim edits; support functions for DukeED and hospital admissions after hours. Provide after-hours HIM coverage and schedule appointments for eye and orthopaedic services as needed. Understand and communicate impact of timely registration and accurate billing on ED throughput and revenue. Qualifications
Education: Knowledge of basic grammar and mathematical principles normally acquired through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business. Experience: Two years of experience in hospital service access, clinical service access, a physician2s office, or billing and collections; OR an associate2s degree in a healthcare-related field with one year of experience working with the public; OR a bachelor2s degree with one year of experience working with the public. Degrees, Licenses, Certifications: None required. Essential Physical Job Functions
Essential physical and mental ability requirements may apply; additional information and requests for reasonable accommodation will be provided by each hiring department. Organization
About Duke Health's Patient Revenue Management Organization: Duke Health's fully integrated, centralized revenue cycle organization supporting the entire health system in streamlining the revenue cycle, including scheduling, registration, coding, billing, and other essential revenue functions. Employment Details
Seniority level: Entry level Employment type: Full-time Job function: Finance and Sales Industries: Hospitals and Health Care We are an Equal Opportunity Employer and value diverse perspectives. Our policies ensure employment without regard to age, color, disability, gender, gender expression, gender identity, genetics, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or military status. All members of our community have a responsibility to uphold these values.
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