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TriMark USA

Credit & Collections Manager

TriMark USA, Tampa, Florida, us, 33646

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Overview

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We serve customers with design services, commercial equipment, and foodservice supplies across a wide range of industries. Headquartered in Massachusetts with a history dating back to 1896, we have locations across the country offering service by combining design capabilities, market knowledge, purchasing strength, delivery, installation, and after-sales service. Our employees are focused on creating customized solutions to help clients achieve their culinary goals while upholding our ICARE values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you'll love it here Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

401k • Community Service Day

Spotlight Awards

National Sales Excellence Awards

CFSP Prep Certification Program

Position Summary The Credit & Collections Manager reports to the VP, Finance & Accounting. Located in Tampa, FL. Full-Time, Hybrid position.

The Credit & Collections Manager holds a position of accountability, overseeing the entire credit management and contract management functions within the organization. With a focus on maintaining compliance with state and federal procedures, this role involves strategic leadership, managing credit terms, and supervising the Credit Analysts. The Manager will safeguard corporate assets, ensure effective credit risk assessment, and foster positive internal and external relationships.

Essential Functions & Responsibilities Credit Management

Manage and oversee all credit functions for the division.

Establish credit terms and procedures for the control of assets, records, loan collateral, or securities.

Protect corporate assets by filing necessary liens/UCCs where applicable.

Ensure compliance with state and federal procedures.

Contract Management

Review contracts for proper language prior to acceptance.

Work closely with Contract Administration to ensure timely issuance of non-system invoices and deposits receipt within contract terms.

Supervision and Leadership

Supervise Credit Analysts and manage workflow.

Maintain appropriate staffing levels to meet the credit needs of the organization and customers.

Performance Metrics and Efficiency

Develop and utilize performance metrics for the Credit Department.

Assist in modifying processes and procedures to maximize efficiency.

Effectively utilize technology to aid in managing department productivity.

Credit Risk Assessment

Analyze credit data and financial statements to determine the degree of risk involved in extending credit to customers.

Exercise judgment when making risk assessment decisions regarding terms, credit limits, and payment plans.

Customer Relationship Management

Consult with customers to resolve complaints and verify financial and credit transactions through research and effective communication.

Act as a liaison between Sales, Accounting, Credit, Design, & Management for proper adherence to policies and approvals.

Training and Professional Development

Conduct Credit training for new hires in the organization.

Attend NACM meetings as requested.

Commit to growth in understanding the foodservice industry.

Communication and Reporting

Communicate and appropriately elevate A/R concerns and resolutions through the preparation and distribution of A/R aging to CFO.

Competencies

Strong business acumen with a concentration in Accounting and Credit.

Advanced proficiency in MS Office and operating systems.

Thorough knowledge of economic and accounting principles and practices.

Accurate interpretation of credit reports.

Strong negotiating skills and customer service mindset.

Advanced math skills and ability to assess, negotiate, and follow up on credit issues.

Positive attitude and enthusiasm under all circumstances.

High ethical standards and willingness to put in time to meet customer needs.

Qualifications & Experience

6–8 years of progressive credit experience, or equivalent military or practical experience.

2+ years as a Credit Manager for an $75M+ organization.

Experience in foodservice sales or distribution.

Corporate contract sales experience.

Fair Credit Practices training preferred.

Clean credit background.

Team management and leadership experience.

Ability to successfully pass a background check post offer acceptance.

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Additional Information The salary range provided represents the national average pay range and is a general guideline. Pay will reflect the candidate's qualifications and may be higher or lower based on location and other factors. Offer considerations include responsibilities, education, experience, knowledge, skills, abilities, internal equity, market data, bargaining agreements, and applicable laws.

In addition to base salary, this role is eligible for TriMark benefits (medical, dental, vision, 401(k) with employer match). Leadership roles may qualify for bonus programs based on scope and responsibility.

TriMark is committed to diversity, inclusion, and belonging. We prohibit discrimination and harassment of any type. If you require reasonable accommodation during the application process, please contact accommodations@trimarkusa.com.

Scam Alert: TriMark will never ask applicants for social security numbers or payments related to a job application. All communications from TriMark recruiters will come from an email address ending in trimarkusa.com. If you have concerns about a posting, contact recruitment@trimarkusa.com.

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