PNC
Overview
Position Overview: At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Branch organization, you will be based in Dublin, OH.
Location: 221 W Bridge St, Dublin, OH 43017-1143
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Responsibilities
Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow the customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service-to-sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships and community Centers of Influence to acquire, expand and retain relationships.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
Core Expectations
Customer Focused
- Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions, used to create customized customer solutions.
Managing Risk
- Assessing and effectively managing risks to ensure adherence to PNC's Enterprise Risk Management Framework.
Qualifications Successful candidates must demonstrate knowledge, skills, and abilities for the role. The following are typically required or preferred indicators for success in this position:
Preferred Skills : Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
Competencies : Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs
Work Experience : Typically requires an Associate’s degree or equivalent with related experience or product knowledge. Usually 3+ years of experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
Education : No Degree
Certifications : No Required Certification(s)
Licenses : Background checks as required by Consumer Financial Protection Bureau regulations
Pay Transparency : Base Salary: $44,720.00 – $57,500.00. Salaries vary by location, market data, skills, experience and education. Incentive eligibility based on company/individual performance.
Application Window : Generally posted for two business days from 10/17/2025, may be longer with business discretion.
Benefits PNC offers a comprehensive range of benefits. Depending on eligibility and full-time/part-time status, options typically include medical/prescription drug coverage, dental and vision, life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, flexible spending accounts, dependent care reimbursement, back-up care, educational assistance, and a wellness program. Paid time off includes holidays, vacation, and other leave as allowed by law.
To learn more about these and other programs, including benefits for and from PNC Total Rewards.
Additional Information Disability Accommodations
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Include “accommodation request” in the subject line and provide your name, job ID, and preferred contact method. Applicants may also call 877-968-7762 for accommodation assistance. All information will be kept confidential and used only to provide needed accommodations.
PNC provides an inclusive and accessible workplace and offers reasonable accommodations to applicants with disabilities.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to applicable FDIA, SAFE Act, and FINRA requirements where applicable.
California Residents
See the California Consumer Privacy Act Privacy Notice for information on how PNC may use or disclose personal information in hiring practices.
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Location: 221 W Bridge St, Dublin, OH 43017-1143
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Responsibilities
Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow the customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service-to-sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships and community Centers of Influence to acquire, expand and retain relationships.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
Core Expectations
Customer Focused
- Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions, used to create customized customer solutions.
Managing Risk
- Assessing and effectively managing risks to ensure adherence to PNC's Enterprise Risk Management Framework.
Qualifications Successful candidates must demonstrate knowledge, skills, and abilities for the role. The following are typically required or preferred indicators for success in this position:
Preferred Skills : Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
Competencies : Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs
Work Experience : Typically requires an Associate’s degree or equivalent with related experience or product knowledge. Usually 3+ years of experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
Education : No Degree
Certifications : No Required Certification(s)
Licenses : Background checks as required by Consumer Financial Protection Bureau regulations
Pay Transparency : Base Salary: $44,720.00 – $57,500.00. Salaries vary by location, market data, skills, experience and education. Incentive eligibility based on company/individual performance.
Application Window : Generally posted for two business days from 10/17/2025, may be longer with business discretion.
Benefits PNC offers a comprehensive range of benefits. Depending on eligibility and full-time/part-time status, options typically include medical/prescription drug coverage, dental and vision, life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, flexible spending accounts, dependent care reimbursement, back-up care, educational assistance, and a wellness program. Paid time off includes holidays, vacation, and other leave as allowed by law.
To learn more about these and other programs, including benefits for and from PNC Total Rewards.
Additional Information Disability Accommodations
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Include “accommodation request” in the subject line and provide your name, job ID, and preferred contact method. Applicants may also call 877-968-7762 for accommodation assistance. All information will be kept confidential and used only to provide needed accommodations.
PNC provides an inclusive and accessible workplace and offers reasonable accommodations to applicants with disabilities.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to applicable FDIA, SAFE Act, and FINRA requirements where applicable.
California Residents
See the California Consumer Privacy Act Privacy Notice for information on how PNC may use or disclose personal information in hiring practices.
#J-18808-Ljbffr