Santander Bank, N.A.
Relationship Banker, Westwood-High Street, Westwood, MA
Santander Bank, N.A., Westwood, Massachusetts, us, 02090
Relationship Banker, Westwood-High Street, Westwood, MA
Join to apply for the
Relationship Banker, Westwood-High Street, Westwood, MA
role at
Santander Bank, N.A. Overview
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. Country: United States of America What You Bring
High school diploma, GED or equivalent education: Business Management, Finance, or related field - Required. Bachelor’s Degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred. 3+ Years Experience selling products and/or services in an incentive-based environment - Required. 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results - Required. 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role. District Executive, District Operations Manager and Region President endorsement of performance - Required. 12+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required. Established relationship-building skills with a focus on customer experience and loyalty. Excellent customer service skills and a passion for helping others. Proven track record in sales and cross-selling products and services. Ability to work collaboratively in a team-oriented environment. Excellent communication, consultative and influence skills both verbal and written. Ability to display a credible, trustworthy, and professional image at all times. Proficient in using digital tools and technology to enhance customer engagement. Ability to follow directions, policies, and procedures. Ability to identify and escalate concerns of risk to appropriate channels. Ability to work in a fast-paced environment and manage multiple priorities. Computer proficiency and basic math skills. Ability to work branch hours, which can include weekends and evenings. Responsibilities
Achieve or exceed sales targets by actively promoting and effectively cross selling various banking products and services to existing and prospective customers. Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Proactively prospect for new clients through internal and outbound interactions such as networking, referrals, lead calling, portfolio management and community engagement. Meet the financial needs of the customer to include transactional, servicing, and product. Ensure an elevated customer experience, delivering personalized, seamless, and attentive service. Foster customer loyalty by addressing concerns and providing timely resolutions. Engage customers through digital platforms to enhance customer interactions and educate them on self-service options. Communicate clearly and effectively with customers in person, over the phone, or through digital channels. Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense. Collaborate with team members and partners to achieve branch goals and drive overall performance. Responsibilities may extend to supporting nearby branch locations based on business necessity. Base Pay
Base Pay Range: Minimum $38,250.00 USD; Maximum $59,000.00 USD Benefits & Compliance
Link To Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com). Risk Culture: We embrace a strong risk culture and all professionals are expected to take a proactive and responsible approach toward risk management. EEO Statement: Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort is required; occasional moving and lifting of light equipment may be required. Employer Rights: This job description is not a contract for employment and may be revised. What To Do Next: If this sounds like a role you are interested in, please apply. For accessibility accommodations, contact TAOps@santander.us. Primary Location:
Westwood, MA;
Other Locations:
Massachusetts-Westwood Organization:
Santander Bank N.A. AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
#J-18808-Ljbffr
Join to apply for the
Relationship Banker, Westwood-High Street, Westwood, MA
role at
Santander Bank, N.A. Overview
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. Country: United States of America What You Bring
High school diploma, GED or equivalent education: Business Management, Finance, or related field - Required. Bachelor’s Degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred. 3+ Years Experience selling products and/or services in an incentive-based environment - Required. 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results - Required. 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role. District Executive, District Operations Manager and Region President endorsement of performance - Required. 12+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required. Established relationship-building skills with a focus on customer experience and loyalty. Excellent customer service skills and a passion for helping others. Proven track record in sales and cross-selling products and services. Ability to work collaboratively in a team-oriented environment. Excellent communication, consultative and influence skills both verbal and written. Ability to display a credible, trustworthy, and professional image at all times. Proficient in using digital tools and technology to enhance customer engagement. Ability to follow directions, policies, and procedures. Ability to identify and escalate concerns of risk to appropriate channels. Ability to work in a fast-paced environment and manage multiple priorities. Computer proficiency and basic math skills. Ability to work branch hours, which can include weekends and evenings. Responsibilities
Achieve or exceed sales targets by actively promoting and effectively cross selling various banking products and services to existing and prospective customers. Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Proactively prospect for new clients through internal and outbound interactions such as networking, referrals, lead calling, portfolio management and community engagement. Meet the financial needs of the customer to include transactional, servicing, and product. Ensure an elevated customer experience, delivering personalized, seamless, and attentive service. Foster customer loyalty by addressing concerns and providing timely resolutions. Engage customers through digital platforms to enhance customer interactions and educate them on self-service options. Communicate clearly and effectively with customers in person, over the phone, or through digital channels. Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense. Collaborate with team members and partners to achieve branch goals and drive overall performance. Responsibilities may extend to supporting nearby branch locations based on business necessity. Base Pay
Base Pay Range: Minimum $38,250.00 USD; Maximum $59,000.00 USD Benefits & Compliance
Link To Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com). Risk Culture: We embrace a strong risk culture and all professionals are expected to take a proactive and responsible approach toward risk management. EEO Statement: Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort is required; occasional moving and lifting of light equipment may be required. Employer Rights: This job description is not a contract for employment and may be revised. What To Do Next: If this sounds like a role you are interested in, please apply. For accessibility accommodations, contact TAOps@santander.us. Primary Location:
Westwood, MA;
Other Locations:
Massachusetts-Westwood Organization:
Santander Bank N.A. AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
#J-18808-Ljbffr